Median Paris Congres Hotel

Awful! The front desk manager was very rude, as well as the other staff, they lie on the site, parking is not included and is expensive. They lied about being close to monuments, such as the Eiffel Tower, when in reality they are in an unsafe neighborhood very far from monuments!

The hotel it’s self was clean and nice to stay at. Some staff were friendly and very helpful however unfortunately we had a member off staff who was extremely rude to us. Sighing and huffing and puffing at us as the window was broken in our room and we asked if someone could come and repair it or possibly switch rooms. After the huffing and puffing she told us there were no other rooms or any other members of staff on site so no one could look at our window. I would have left it if she wasn’t so rude about the way she spoke to us. I came back down five mins later to ask about the safe (you have to pay 30 euros for the key) and there was another member of staff with her. She lied. I went to the desk and said again what the problem was to the other member of staff. The lady was still huffing. They then spoke French so we couldn’t understand. The man who was on the desk gave us another room (after she told us there were no others available). We had no apology. Instead when the kind man moved us rooms she went off in a strop to the back room. Shame

We arrived late at night which was expected but the 24 hour help desk is there for you to check in. Easy location to find as it is off the main road in Porte de Clichy. Check in was all good and found it really easily. We got our room 405, to which it was stinking of cigarettes and disguised by a cheap air freshener. It was annoying as we booked a smoke free room to which they testify all the 100+ rooms is smoke free. Meanwhile, we asked to move rooms which was sorted out for us and wasn't a fuss at all and the man at the desk was the most helpful member of staff during our stay. However, when we checked out on our last day, in the absence of the polite gentleman, we did not get asked if our stay was comfortable or if we actually enjoyed our stay. I know it is a small hair to pick but it is nice to be asked if everything was good, especially after the dabacle of the smokey room. All in all, the price we paid sort of reflected the service and quality of our stay.

The room was of a good standard and friendly staff at check in. However my key stopped working and later in the night two random people opened the door to my room thinking it was theirs. When I was checking in the staff said my room number and that I was travelling alone very loudly in reception whilst other men were checking in. This does not make me feel safe as a solo female traveller. I won’t be returning.

Called to enquiry about check in but the woman hung up on me and then just started ignoring my calls. When getting to the property the room was clean and the staff were more pleasant. I had read reviews about the lift not working and people being on the top floor so was a bit weary but the lift is working now. Overall was a good stay.

big room ,modern hotel,not so far from undegraund station

I liked the fact the room was a good size,cleanness ,soundproof and the hotel's location-good rating overall

Great hotel would use again on future visits to Paris Sunday morning took less than an hour to get from hotel to gare de Lyon on public transport

Bad costumer service and elevator was not working, I had to walk until 4th floor with heavy baggage

An amazingly comfortable and welcoming hotel with rooms and beds of excellent quality, close access to the Metro, Taxis and Buses - away from the noise, hustle and bustle of central Paris yet within reasonable distance. I've been visiting Paris regularly since 1970 and am able to recommend this Hotel without hesitation or reservation. I booked through Experia.co.uk - highly recommended!