Grand Beach Hotel Surfside

Price value not worth it .

Two of the three elevators were broke. I would say a good 2 hours of our 1 night stay was waiting on the elevator to go up or come back down. The hotel concierge “beach boys” were really lazy and took over 30 minutes to bring more chairs out. Didn’t really get the full worth of the resort fee. Other than that the hotel was immaculate.

No mask enforcement people all over the property walking with no masks - horrible

We had a terrible experience at this hotel. The beach staff was not polite and not helpful. There were 2 men that were wrongfully arrested due to Anti Semitic employees at the hotel which was extremely traumatic and awful to watch. The manager went around to ask room numbers of those watching - another family was asked to leave after asking the manager why those men were arrested.

If I could give this hotel negative stars I would. What an absolute disaster. -Want a towel? Good luck -Want a beach chair? Haha good luck -Ask the front desk for something? Ain’t gonna happen -Want to see ppl get evicted and arrested? Come to the grand beach! Because that’s the kind of property this is. Where guests are treated as inmates and every service is given with an eye roll. That $35 resort fee is hilarious. You get absolutely nothing for it. I’d sooner sleep on the street than the grand beach hotel again. This place is a joke. Especially when I got to witness 3 families get evicted and the police called on a Friday night because of a non-confrontational disagreement with the hotel staff. Go stay somewhere else. You’ll thank me for it.

Hotel was great room was large loved having two bathrooms but beach did not have enough chairs!

We were very disappointed because the hotel only had ONE working elevator out of the three. Everyone spent slot of time waiting for the elevator to come and when it arrived it was always FULL do to there only being one working. The worse part was that the following morning the cleaning staff was also waiting to get on the elevator when they could’ve used the service elevator instead.

Nice room. Terrible service. Two out of three elevators out of order. No service at the pool. Service charge still charged. Overall a mediocre experience in a nice looking hotel with a great location.

First room had broken seeling so they switched rooms, Pool area on a sunny nice day - No water, no towels, No organising chairs nasty attitude all blamed on covid - last week a friend of mine stayed for a business trip and told me never again this hotel. The staff has to shape up and stop blaming covid for their neglection.

I have stayed in the past and it used to be better all around. I was disappointed from the time arrived. No valet attendant was available. The room was not as clean as I had hoped. They switched the sleep sofa to a futon and we were relying on it. Simply put I doubt I will go back.