Buenaventura Grand Hotel & Great Moments - All Inclusive

It was hot and food was not good. Need improvement in many areas. More food selections, more fans, more wait service, more bar service, bigger bed, better soap and shampoo, more activities and entertainment, need alot of improvements overall. Will not recommend or stay again.

I had a wonderful stay! The staff was very friendly and the location was perfect! Never have I met such a friendly city. I will be back!

We enjoyed our stay at Buenaventura! Great entertainment and loved Fernando's cooking! Just WiFi was terrible.

Overall the hotel, rooms, service, and food were excellent! However we brought a large group (20+) and from the get go of making reservations there was one issue after another. They don't seem to have a very updated reservation system and the front desk was always confused. Their spa couldn't accommodate more than 2 people at a time so they would send you to the hotel next door which was not great at all in comparison. The restaurants were hesitant to seat us all together so it was always a battle. Check in/check out was confusing. I wouldn't recommend it for groups at all. However the rooms were clean, large, and decorated nicely. Some rooms had the most terrible mildew smell so ask for 2nd story or higher instead of ground level. The pools were well maintained and seats could always be found. The poolside drink service was fantastic (we love Jorge!). The location is perfect if you want to be near downtown - you can walk everywhere. The food exceeded our expectations especially for an all-inclusive. Overall I would recommend it however you get what you pay for so don't expect it all to be fantastic.

Wonderful stay, hotel provided a free upgrade to a King bed with a jaccuzzi tub in the room overlooking the ocean! Food has improved a lot since 2015 stay. Overall hotel has a lot of improvements from last year.