Buenaventura Grand Hotel & Great Moments - All Inclusive

Be very wary of this resort. There are so many issues where do I begin. The photos are deceptive. The place is run down, dirty, over crowded. There are broken lounge chairs. The service and food in the dining hall was beyond terrible. If you like having to chase waiters all day for glasses and utensils which are never on the table then this is the place for you. Will never stay again. Stay far away.

Expected balcony and didn't get it. Offered balcony overlooking street 4 days later. Only given 2 bottles of water a day. Had to complain several times to get more. Food mediocre. Only 2 specialty restaurants and require reservations that day only between 10 and 12. Pool chairs reserved early with no one there for hours. Most staff friendly, but those that weren't were very obvious they were not happy to help us.Mediocre entertainment at pool 2 nights. No Mexican fiesta party. No Mexican food in restaurants except tacos on the beach. The big plus, walking distance to the Malecon. I would not book again. The worst all inclusive I have stayed in Mexico.

Very good location, walking distance to a lot of restaurants, shops, down town etc.

A nice hotel with decent facilities and helpful staff. Some of the decor a little dated in the room and the food offering pretty basic but overall great value for an all-inclusive. A 10-15 minute walk to the Old Town and situated right on the beach.

This is quite a nice hotel with easy access to the malecon but the problem with the hotel is the staff and the so called hotel policies. Upon checking in my wife and I were asked for our passports . We did not have them as they were in the rental car parked far away . I asked why they needed our passports as we both had government issued I. D and several credit cards . He told me without the passports we could not stay there and that it was hotel policy . I asked for what reason he needed our passports ? He said "I don't know I just work here " . I finally gave up and walked all the way back to the car . Then comes the day we were checking out !!! We get down to the lobby and the lobby had to have at least 150 people in line checking in . We told the guy at the desk we had to go pick up a friend and didn't have an extra 2 hours to check out . He said to bad everyone has to do it . We said sorry we can't wait . I left to put my suitcases in the car while my wife spoke to a man claiming to be the manager . When she didn't show up at the car I returned to the lobby to find the "manager" had told 3 of the hotel security to not let her go . We told them if you have a problem call the police but we are leaving . We finally got out of there and I would say to other people thinking of staying here . Stay here with caution . Also on a final note we payed extra money for the honeymoon suite with the jacuzzi tub but the jets did not work . Very bad end to a good trip