The Ritz-Carlton, Cleveland

My sons and I stayed at this hotel to attend a baseball game. The lobby is a little odd at the 6th floor and the entrance is through a small mall, however it is very nice and the staff is wonderful. The lobby and restaurant area is quite small. I don't know Cleveland too well so from the looks of things that part of town was good

We spent 4 nights on the club floor. It was like being on an all-inclusive vacation. Breakfast, lunch, and evening hors d'oeuvres, and then desserts are served for free. Beer and wine are available for free. Mixed drinks are free, but you have to ask the staff. They were very attentive. The club lounge has a fantastic view of the city. The hotel has no spa, but you can get an outstanding massage in your room. We exercised in the fitness center, saw a concert at the House of Blues, went to the West Side Market, and the Horseshoe Casino. We even won a little money.

An older Ritz Carlton property with a tired decor, less than comfortable spring mattresses, and an inconvenient two elevator system to get to your room. All that being said its still a Ritz Carlton so the service was great, room was clean, and location prime. You don't need to go outside to get to the mall, movie theatre, casino, Quickens Loan Arena. It's all connected to the hotel. I'll be a repeat guest

They charged 2 separate charges to my card for damages before we even checked out...the charges totaled over $300...the Wi-Fi is not included and it's an extra charge. Breakfast is $20 per person and that doesn't include juice...juice is an extra $7.00...this hotel cares more about money than their guests. I'll take a cheap hotel any day! The room was supposed to be ready by 4:00 but it wasn't ready until 6:00. Not guest friendly unless you have a lot of money to throw away. Paid $385 for a room that looked worse than the rooms at the $150 hotels I usually choose. I'll never stay there again unless it's my only option. valet is $30 and it's the only parking option so you either have to pay it or park blocks away. Someone connected their Bluetooth to the Bluetooth in my car and didn't remove it so it came up when we went to leave. Not worth the money or hassle!

This hotel is an embarrassment to the Ritz-Carlton name! I booked an executive suite for a romantic evening with my wife. We were presented with a filthy and outdated room on the first floor (which is actually floor 6). The carpet ,couch, and chairs were absolutely disgusting. We wouldn't even sit on them. Also, their poor excuse for a lobby bar/cocktail area was smaller than my personal bar at home. And again the furniture in the lobby bar area was outdated and filthy. I would rather have stayed at the Hampton inn and saved $400. My advice is to absolutely stay away from this hotel.