Royal Palms Resort and Spa in the Unbound Collection by Hyatt

It was like being in an italian villa. VERY quiet, romantic and intimate. The pool isn't huge, but just the right size. Grounds are so lush and green. Great service. Would be wonderful for anniversaries, honeymoon, etc..

I was very sick after vacationing in Mexico so I didn't get to enjoy my trip but the staff and front desk were just wonderful. They never intruded but were there when I needed anything. Thanks for making a very unpleasant stay for me because of my illness at least comfortable.

The staff was very courteous and pleasant, and the grounds were quite appealing and lovely. Very southwest and charming! The room at first glance appeared to be fine, but my two sticking points with judging a room are 1) the shower - pressure and hot water, and 2) the bedding - soft, clean sheets. This room, in those regards, came up sorely lacking. The bed sheets were rough and had two small blood stains on them the first night. Then I noticed the shower water pressure was terrible, and water pooled all over the entire bathroom floor even though the shower door was closed, which was a mess to clean up that I didn't want to leave for the hotel staff. The piece to open and close the blinds fell off, so I had to reattach that to close them. The room otherwise was nicely appointed with a candle and lamps and southwestern decor, but overall, a bit disappointing for this type of resort. And I'd requested a room that faced the courtyard and not the noisy main road, but they did not accommodate that. It should also be noted that not included in the rate guaranteed by Hotels.com is the mandatory 1) Daily Resort Fee of $30 and 2) Daily Valet Parking Fee of $25, which tacks on another $55/day for your stay. It's a fairly common practice, but I hate when hotels don't disclose this in the full rate online.

Excellent resort for a quiet Christmas getaway. The entire Royal Palms resort experience was outstanding from the moment of arrival, T. Cook's dining, room and amenities, to leaving the property.

We had quite a few "challenges" as the hotel put it to us the next morning. Twice. Those "challenges" were really just things being wrong. To say that our romantic getaway to celebrate our anniversary was a mix of things going wrong (fireplace not working in the room, maintenance guy in our room for 45 minutes at 10pm-very romantic-just to tell us it's fixed and then not work 5 minutes after he left again, rose petal turndown service missing the champagne and chocolate covered strawberries we had ordered when we returned from dinner and having to wait for that to be fixed, being moved rooms at 11:15pm at night) was a mess for a bit (almost 2 hours) is an understatement. We expected so much more from the 5 star resort deemed the most romantic resort in the city. It's why we picked it and now I'm wondering if we made a mistake and should have stayed at The Sanctuary. They say they are gifting us with another nights stay but we haven't seen that gift certificate yet. The jury is still out for us where this resort and romance land.