Novotel Muenchen Messe

Friendly staff and comfortable, quiet room. The restaurant menu was good but perhaps could have offered a few more options.

Beside the U-bahn, very accessible 20mins to munich main station and marien platz old town, the hotel is also next to a good mall for food, supermarket or shopping, and it’s next to convention centre. The hotel is clean, efficient and friendly. Cost of laundry wash is affordable. Breakfast is ample, love the very fresh fruits, sausage, different cheese, jams, mini choc croissants and coffee. Only issue is that the hot water kettles we changed are still not so clean, after boiling water there are white floaters as it cools down, so we bought from supermarket instead. Going to airport is only 30mins via taxi we booked at good price online as we have heavy luggages, otherwise the train system is also very convenient.

I have had a bad experience with the reception desk! They put me to wait 3 hours to clarify the reservation, as they could not find it, my reservation was sent via e-mail, after 3 hours they found it!

Very modern hotel not far from downtown Munich. We had 2 main issues during our stay. First, in our 2nd day, when we woke up at 9am we didn't have hot water and only when we called reception almost 10 minutes later because we were still trying to make it work, they informed us that a pipe had broken and we wouldn't have hot water any time soon. I had an important event to attend and could not wash my hair with such a freezing water. Paying £145/night and not being able to take a shower is outrageous! Besides that, every morning house keeping would knock and open our door around 9am even in the day we were checking out and one day they almost caught me in the shower. It's a shame that a hotel with such a good potential would provide a bad experience like that.

On one of the days of my stay, there was no hot water available. I can understand that things can break or go wrong, but what I was appalled is that there was no communication about it. People had to figure out when they were in the shower. They have our email addr, phone number, and have info on occupied rooms. How hard is it to communicate to guests about a key service being unavailable? Other than the above, the hotel stay was good

Property was great. The breakfast was the best part.

Good location. Subway stop right outside of hotel.

Nice hotel staff are very friendly

Great location. Mall nearby with lots of food varieties. Metro is literally steps away. Cons: our service was pretty bad. No tissue paper for 2 days. In fact, he/she took the last sheets in the box and put them on top like they do when they refresh things. None of the amenities were refreshed other than soaps. We didn’t have laundry bags. The person who checks if you need more stuff in the mini-fridge came into our room when we were still sleeping and instead of coming back, she went ahead and went through the mini-fridge anyway.