Red Lion Hotel Portland Airport

If you use an online bank, your card will not be accepted. Luckily my boyfriend has a “real bank” as the clerk put it

The first night of our stay I found 2 pieces of M&M candy on the floor under the bed frame. Surprisingly, this was during the pandemic. I expected the hotel to take more care in cleaning the room to control the spread of Covid-19. It’s understandable that during the pandemic daily room cleaning was not available. However, any information regarding a modification of services during the pandemic should be disclosed prior to anyone making a reservation. Is maid service provided, how they handle trash pick up, is fresh towels available, etc. I’ve stayed at 2 other comparable hotels in Portland within the past 6 months. Both competitors took the necessary precautions to ensure guests with a clean, safe, and comfortable stay. If we didn’t arrive in Portland so late in the evening and other family members were staying at Red Lion, I would’ve checked out the following morning of our first night’s stay. Also, the hotel security is questionable, my son’s room was robbed. Entry to the room was with a card key and no evidence of being a forced entry. The hotel does not have security cameras in the hallways to the rooms. We also did not see security cameras at the side entry doors to parking lot.

Second day of our stay we came back from touring the state. Came back to our hotel room and my kids things were stolen! Reported this RIGHT AWAY to the front desk and ask Katie from front desk could say was.. “ wow that’s surprising because not even our house keeping can enter the rooms because of covid.” But yet there was NO FORCE OF ENTRY! I can ask if there is any way she or her Manager on Duty can review the security tape.. she replies..” oh our security cameras don’t work!” And then points to the one facing the front desk and entrance and says.. “ that camera don’t even work, never did, and we don’t have a manager on duty. The name on the wall isn’t even employed!” What kind of business is this!! I ended up calling the local police and reported the incident! I asked for a managers name and was given a McKenzie Uphill! Which by the way she works only 9-5 and doesn’t even come into this “hotel” she works out of Home2 suites next door! She’s supposedly the GM and after I told her what happened all she could say is “I will look into this and contact you later today if not then definitely tomorrow.” By the way, she never did I had to call her back and she told me she had JUST EMAILED her upper management and will contact me back! I asked her after all this inconvenience and not feeling safe what can I except from her .. all she said is I’m sorry you feel this way but I doing everything I can! Not even a one day comp! What kind of GM needs to wait for an answer!!

Hotel staff who checked me in was so sweet and helpful! It was a great stay :)

Nice clean hotel.

The room was clean and comfortable. The shower wouldn't drain and the microwave needed a bit of cleaning. I will be staying at that hotel again.

HUGE thanks to the front desk gal and the shuttle bus driver! I left my jacket in the room, front desk person went twice to find it, then sent it with the shuttle drive to the airport! I cant thank them enough! Great property, will definitely use again when at PDX

Super cold weird stale smell looked like blood on the walls domestic violence all night next door and across the hall. Upstairs sounded like they were coming through the floors . Checked out early didn’t enjoy it , most likely won’t use this hotel to get away from stress . Giving the pandemic they should have wayyy more seeing how expensive it is.

Other than the check in person not wearing a mask everything else was fine