The Westin Nova Scotian

The hotel was beautiful and very clean . The staff were very friendly . I have one complain regarding the hotel. My boyfriend and I were leaving the hotel , rolling our suitcases down the ramp near the front door on the day of check out . They were doing some renovations it seemed, there was an over hang and my boyfriend hit his head very hard off it. There was no sign saying watch your head. The front door man apologized several times . As we were in a rush with travelling , we did not have time to talk to the front desk . This put a big damper on our trip, causing him to have a headache for a couple days and a bump on his forehead . I wrote an email and have not heard back about it .

Housekeeping was horrible

My room was very small for the amount of money I paid.

I thought we requested 2 queen beds but perhaps not. We had 2 double beds which was a bit tight with a 16 & 18year old. the lobby entrance was under renovation - perhpas we could have been told as I didn't realize and my first impression of a Westin was that it was not up to its brand. Once I realized the renos it made sense. The room was just too small for a family with teens. Beds super comfy and staff very nice however. Location is amazing!

Comfortable room, friendly and helpful staff. Located adjacent to VIA rail station. Supermarket nearby. Great if you are catching train to Montréal and beyond.