Gold Coast Hotel and Casino

Excellent service Very clean Kids enjoyed there stay

Good overall but a few things that were bad was my A/C unit didn’t work in the room an the maids did give us new sheets and blankets when the room was cleaned unless we asked

Comfortable rooms. Several restaurant choices inside the casino and a free shuttle to the Las Vegas strip.

GOLD COAST HOTEL CHARGES A $29 RESORT FEE FOR WIFI, ACCESS TO THE POOL, SPA, GYM, VALET PARKING. PRIOR TO ENTERING THE ROOM IT WAS NEVER TOLD TO US THAT THE GYM WAS CLOSED AS WELL AS THE POOL AND SPA. THERE WERE LETTERS LEFT IN THE ROOM STATING CLOSURES WERE FROM 2/28 - 3/9. WE WERE BUMMED OUT BECAUSE WE WERE LOOKING FORWARD TO GETTING IN THE SPA AND UTILIZING THE GYM THE NEXT MORNING BEFORE CHECKING OUT. WE CALLED DOWN THE MORNING OF CHECK OUT 3/7 AND ASKED IF THE HOTEL WAS ADJUSTING RESORT FEES BEING THAT THE GYM, SPA AND POOL WAS CLOSED. WE SELF PARKED AND DID NOT CONNECT TO THE WIFI AT ALL. I WAS TOLD BY THE FRONT DESK AGENT WHO ANSWERED THE CALL I WOULD NEED TO SPEAK TO THE FRONT DESK SUPERVISOR. I WAS THEN PLACED ON HOLD UNTIL THE FRONT DESK SUPERVISOR JADE FINLEY INTRODUCED HERSELF. IVE BEEN IN HOSPITALITY AS A FRONT DESK MANAGER FOR 4 YEARS AND IN CUSTIMER SERVICE FOR OVER 17 YRS. I HAD NEVER BEEN TALKED TO SO RUDELY OVER THE PHONE. I FELT LIKE A TRANSACTION FOR JADE AND NOT ONCE DID SHE APOLOGIZE FOR THE INCONVENIENCE. I WAS TOLD THAT THE POOL/GYM WAS OPEN THE DAY WE CHECKED IN AND THAT ALL WE HAD TO DO WAS WALK PAST THE "CLOSED" SIGN AND WE WOULD'VE FOUND OUT. I ASKED JADE WHY WOULD I WALK PAST A HOTEL SIGN THAT SAYS CLOSED AND SHE SAID "I DONT KNOW WHY YOU DID WHAT YOU DID BUT IT WAS OPENED". SHE WAS VERY CONDESCENDING AND SHOULD BE RETRAINED ON HER PHONE ETIQUETTE AND BASIC CUSTOMER SERVICE SKILLS. INWILL NOT BE STAYING AT THIS PROPERTY AGAIN.

Good service. Food was decent. Rooms were nice, only thing i didnt like was shower

I was checking in very late, by myself with and infant. The staff at the front desk were very rude, unhelpful, and watched me struggle my way up to my room with all of my luggage, car seat, and stroller. Will not return.

Everything was awesome friendly stuff and housekeeping and clean A++ Service

Beautiful hotel! Wonderful staff! Food was delicious!