Congress Plaza Hotel

Front desk not friendly. Storage luggage the man said “we don’t charge but we do except tip”. Hotel is old and dirty. They have to move us to different room due to leaking.

Rooms are outdated with very few electric outlets. The room smells a little musty.

Avoid this property- old and worn out- horrible service

Best thing this hotel has going for it is location on Michigan Ave. Property is clearly showing it’s age and has not been updated in quite some time. Water pressure in shower was all but non-existent. Bathroom was grungy. Bath towels were tiny. Toiletries/amenities were sub-par. Bed was decent enough. This was clearly once a beautiful, high end place to stay. No longer the case, sadly. Some might call it charming. I do not believe I would choose to stay here again...or at least not until some major renovations are completed.

Unfortunately I would not choose this hotel again. The reception/check in person was clearly not into her job, was unfriendly and didn't make eye contact with me. The room was nice but the "little things" that bothered me included: a room safe that did not work; pillows too hard; shower not hot enough; coffee, cups (styrofoam) and nondairy creamer were more consistent with a motel than a nice hotel; air conditioning that was ancient and hard to control; small TV, analog only, with poor picture.