Congress Plaza Hotel

The build is old. Management has done a lot to try and keep it up, but such a large building is expensive to keep up to date no doubt. As such, the pipes whine during a shower, the paint is chipped in the room, the room and TV are small comparatively to other places. This is typical if you stay in downtown NYC or Chicago in the older buildings. The room and breakfast are way overpriced IMHO. Then listing says "Parking available", which should say "Parking available, for extra cost".

This hotel is very old we had a problem with are room and they took care of is right away but something like having to let water run in sink for 10 minutes so it would be warm or have to let the shower run tell the water ran clean and not brown has to do with the age of the building BUT we have to.stay that Steve one of the Valet was So Wonderful he was very friendly very informative I gave wonderful recommendations if I was to go back to this hotel it would be strictly because of Steve he was wonderful

Beautiful hotel. Just two criticisms. Heater unit was extremely old and i was unable to control the room temperature. And there were no shelves in the shower for soap or shampoo.

I had a wonderful stay bed was comfortable. All the top needs is a good shower and faucets.

Room was nice but the bed was very hard and uncomfortable. Other than that Steve the doorman deserves a raise he goes above and beyond awesome guy.