Pullman Miami Airport

Having stayed here before I have to say it's not what it was. Here's why, the bar area. Used to be a lively place with meals/snacks etc. Now it's not one thing nor the other, no staff, no big friendly welcome. It really needs some thought as to what the space should be, and it's a big space. Room was great, good value, good location for the airport. Just a bit .....dull really.

Excellent hotel, beautiful pool, staff so good. Definitely stay again.

Hotel looks nice from the outside and the pictures but the rooms are very dirty. They need to check the rooms after the cleaning team is done. We had to switch rooms 2 times before we finally got a clean room. The third room was ok but the towels had hairs alll over them. I just asked for clean towels cus I did not wanted to switch rooms anymore. The receptionists were not helpful at all and not pleasant to talk to. The only nice person who helped us out and went out of his way for us to get us a clean room was the guy who drives the shuttle bus and brings up the luggage at the same time. Didn't get his name but he really loves his job. we appreciate his service.

The room door was wide open when we walked there and towels and pillows were missing in the room. We called front desk, and room service multiple times but no one answered, and then we had to go to the front desk to get pillows and towels. There was only one staff at the entire hotel, and he said he cannot leave the front desk (while not answering the phones obviously) and he did not have any pillows or towels in the lobby and he said that there is no one from housekeeping and room service. We had to sleep with no pillow and woke up with neck pain. We checked in around 11:50 pm and left early morning. Talked to the manager in the morning and he didn`t care, and he said "sorry" and didn`t even apologize properly. We would never go back to this hotel and never recommend to anyone.

The beds were lumpy and uncomfortable. The bathroom walls and sink had cracks. The bath tub shower and faucet also had cracks and was sticking out of the wall along with the toilet being to low to the ground. Breakfast was good but expensive.