Hilton Washington DC National Mall

Good location but not too good for walking in to city. Close to water front area but walking back uphill is tough. Hotel staff rooms amenities are great but shopping isn’t very good as it caters more to the everyday working class rather than vacationers.

Such a convenient location! With underground access to the metro and the plaza, as well as short walking distances to the Wharf and the National Mall, we couldn’t have found a better location! Staff was friendly and helpful, and the room was modern and plush. The air conditioner was a bit loud, and it seemed like there needed to be more of a seal around the door to keep (the very minimal) hallway noise quiet, but neither were very big deals. I would not hesitate to stay here again, nor would I hesitate to recommend it! As a tip if you’re driving to the hotel: set your gps for the International Spy Museum. The hotel is directly behind it, and it’s much easier to find using the ISM as a landmark.

Hotel was fabulous... only problem is, there was NO pool to go and relax at, it is under construction. The photos on the web site showed a beautiful pool, we figured with the heat wave it would be a nice cool off. We get to the hotel to check in and the guy asks if we did any research on their hotel... we said why, photos looked great, reviews were good ... he said oh our pool in under construction... that was a bummer. So instead of enjoying a pool we had to take showers to cool off Hotel also needs some vending machines to accommodate late owls who need a late night snack/drink

Horrible! wanted to check out immediately.

The customer service is subpar. Front desk was uninterested and seemed to be bothered to be working. First room had water leaking up from between the floor boards. Also overlooking the interior pool area which is under full reconstruction. When changing rooms, asked for one that wasn’t overlooking the construction. Was told it wasn’t. But it was. Valet system to text to get your car didn’t work. And then the valet waited about 10 minutes for no apparent reason before leaving to retrieve the car. The newly renovated facility is beautiful, but the location is only good if your going to the Wharf or the Spy museum.