Sheraton Grand London Park Lane

It was a good experience, love the location, love the room. The downside was "noise" coming, and I am only guessing here, from the elevator near my room, that was going on all day to be honest and was irritating. Staff are nice and helpful, room was clean. I only wish the housekeeping give more attention of what the room needs while making it up.

Stay was very good. Attentive personnel and very clean. Very nice rooms.

Service poor - no sense of urgency from staff to help. Stayed in a superior room - corridors had hoovers and sheet carts permanently. No need. In the evening and the morning corridors smelt of weed - very strongly. Breakfast was poor - fantastic friendly omelette chef, but had to seek out coffee and tea as no-one was serving. Observed a customer arriving for breakfast at 10.45 turned away, closed at 11.Waited for 15 minutes at empty concierge desk - despite alerting reception to need to see someone.

Great location. Minutes from tube station. One is in Mayfair to begin with also walkable to Soho.

This hotel is in a great location and is very clean. However, when we got there the two rooms for our family were not ready until after 6:30 pm and one of the rooms was not the room we had reserved and prepaid - very disappointing. The front desk was extremely overwhelmed and not very organized. The rest of our stay was very nice and the hotel breakfast is good. However, I really don’t feel this hotel is a 5 star hotel.