The Lexington Hotel, Autograph Collection

Checked in at 4 had a celebration to attend at 5 did not return to room till very late. In morning as tried the shower no hot water pressure just a dribble and toilet did not flush. Tried house phone did not work. Saw maid in hallway and she came into room tried shower and toilet said I should go to front desk. Assistant manager on desk said they could only deduct hotel 25.00 fee and gave me number of Oscar the manager. He has not answered my calls after leaving multiple messages. Very disturbed by customer service at this hotel. As a customer I should feel satisfied that management will make things right. Not happy about this hotel at all

Was a fine hotel. Staff very friendly. Needs a real restaurant.

What a mistake! We arrived at the hotel around 11:00am our room was not ready understood we arrived early. The check in was fast and friendly they offered us water , very nice. We left our luggage with the concierge five minutes later we realize we forgot our sunglasses 🕶 inside the backpack we ask the concierge if we can access our backpack for a moment his answer was : only one time I don’t have the tome and the energy for this, there we experienced the rudeness attitude of the New Yorkers :( we visited NY during the United Nations meetings or whatever having all this guys 24/7 in the room hallway and in front of the hotel entrance asking the guests : move you can’t stand here , walk the other way etc that was annoying. Rooms are extremely small and the toilet is from the 1920’s super small and uncomfortable. The bed was clean and comfortable but the air conditioning was very dirty also the room carpet super dirty we had to walk in our socks y leave it. The hotel will charge $25 + taxes per day “ hotel fees “ they will offer a $20 credit to use at the bar just for drinks ‘ I don’t drink alcohol and they guy at the bar requested from us to pay extra for the second non alcoholic drink basically orange juice with ice. The hotel credit actually was enough for both drinks anyway if you book this hotel very affordable great because the location is excellent otherwise look for another hotel.