Grand Hyatt Washington

Excellent location, easy access to museums and national mall. Garage is under the building ,easy parking. Breakfast is ok considering the price.

The location is great; within walking distance of many of the key museums in DC, WH, etc. DC Metro Center is just a block away, so if you can't walk there directly, you can still get anywhere you want to go. The lobby is very nice and the staff are very helpful. My only quibble is with the bathrooms. They seem a bit small and not as nice as the rest of the room. From a physical design standpoint, who decided having the toilet paper rolls across on the opposite wall from the toilet was a good idea?

We stay for 2 night, good location. But when we checked in, the front deck man told me that the price included the breakfast, I remembered it is not included, I asked two times about price, he said your price your book hotel have to pay the breakfast., so I have to pay $178 for the breakfast for two in two days! very dispointment!!

The location is very convenient and safe. The staff there are very willing to help.

I was very disappointed that upon entering the room, the first thing I noticed was makeup (foundation) smeared all over the full length mirror by the door, left over by the last person who stayed in the room. Housekeeping must not have seen it to clean it after their check out. The next day we went out between 10am and 3pm to come back with the room still not made. That was again disappointing but fine as their sign did say housekeeping hours were between 10am and 6pm. We called downstairs to tell them we are leaving and if someone can make up the room, but no one picked up. We left anyway. I wrote a note to ask if housekeeping could please replace the bedsheets as it has a stain from a drink I spilled. When we came back, we found the bed was made but the sheets not replaced! I don't know why she didn't, as the stain was at the top of the bed, right where she would have folded the blanket over and my note was gone (so she must have seen it). Overall, I am very frustrated with the lack of attention to detail and cleanliness of the hotel. I will not be staying here again