Grand Hyatt Washington

The staff at this hotel were one of the best I have encountered! Every single employee from housekeeping to valet to front desk spoke to us and were very personable and knowledgeable. Would definitely recommend this hotel.

Great property with great location. One issue. The person who checked us in told us our room came with free breakfast downstairs. I actually questioned her because I didn’t remember including that and she assured me she had it on our room. We went to breakfast twice and it was $26 per person. Normally there is no way I would spend this twice since I eat about $5.00 worth but they said it was included. When we checked out guess what, it wasn’t included. The person checking us out said it was no where on there and would I like my bill on my visa. Not very happy. Get it straight people.

This was a nice hotel but I have never paid so much for such a noisy hotel! We were on the first floor above a delivery dock for the hotel. The beeping of trucks backing up started in evening and lasted until after 12:00pm. The same started at 5:00 am. Also sounded like trash trucks picking up right under our room.

Good: clean, pleasant, with a bustling lobby area and close to everything! Bad: noisy AC keeps going on and off at 68' so light sleepers beware! Probably nothing can be done here given it is infrastructure. Softer door closers will also reduce slamming noise by inconsiderate guests.

Love the hotel; I stay here and at any Grand Hyatt whenever possible. But the destination fee is a bit disappointing, which I just factor that into the total cost of the stay before deciding to book. This hotel is ideally located: near Metro Center, Chinatown, shopping, restaurants, sightseeing.