Sheraton Virginia Beach Oceanfront Hotel

The room was very clean. The staff was friendly. The hotel seems great to have any type of party: company party, weddings etc. We booked with hotel.com a king ocean view but we got a room with partial view of the ocean, partial view of the city, room was directly facing the noisy outdoor air conditioning units. Therefore, we didn't enjoy the view of the ocean from the balcony because of the noise and the

This was an amazing trip for me - My daughter and I were there to attend the Air Show at Oceana Naval Base, which, itself was FABULOUS! The Sheraton was very delightful - on a good location on the oceanfront. Walking distance of a lot of activity. Balcony room overlooking the boardwalk at watch the sunrise

I have no complaints the service was great. Thanks I was able to get my request for early check-in. Keep up the good work. Meet a service guest with the last name of mines.

It started off VERY poorly. And that’s an understatement. Booked 2 nights for the Labor Day weekend a month in advance. We had a 9-hour drive with 2 toddlers and got there 7-ish, only to be told that they had no rooms and that they booked us a night at an inn, which I will not mention the name of out of respect. But it’s an inn, a budget motel that reeked of stale cigarettes and flies and bugs. Even the manager scoffed and felt sorry for us when we had to check in, shaking his head that Sheraton had sent us there. So we literally wanted to cry. Literally. Tears had welled up. With a 4 and 1-year old, this was not how we expected to spend our time there. Following morning we rushed back to Sheraton and immediately asked to be checked in, 6 hours prior to check-in time. They upgraded our room from partial view to ocean facing balcony, refunded the prior night, and dropped more than 50% of our rate for the 2nd night. Small potatoes but at least it’s something. Room was superb. We kept saying if we only had an extra night in that room, it would’ve been a great time. No complaints about the room but the bathroom was very small and tight. Shower head had light pressure but it’s a shower. Elevators are compact considering the size of the hotel and because we missed the first night, we weren’t able to enjoy the amenities like the pool. But then they sent cookies and milk for the kids and jackpot! Bingo! Kids happy = parents happy. GREAT location!! Very friendly staff.

Our room was actually pretty nice, but the bathroom was very small. For a beachfront hotel, it was clean and did not smell. The beds were comfortable and the amenities were nice. They should be for what I paid. Housekeeping came into our room and “meet “the beds; however, they just pulled the sheets up and threw the pillows instead of making it nice and perfect like when you first check in. I believe our bathroom floor mat was also missing but no fresh towels had been stocked and the used wash clause were still bundled into the bathtub corners. I thought this was strange and a little sloppy and lazy. Again, I paid over $300 a night for this room. I told the front staff about this concern and there was no response or correction of the problem. Overall, we had an OK time but just so weird to find our beds partially made.