Sheraton Virginia Beach Oceanfront Hotel

I know that things are different in a covid world but we were certainly not pleased nor impressed by our stay here. We waited in line for everything, could not get them to answer the phones or even get more towels delivered though we asked at check in and left two days later. They appeared understaffed & our room was less than spectacular (my kids joked there were blood stains on the floor though I’m hoping it was Gatorade?). We stayed only for the convenience of the beach but were pretty surprised that they wouldn’t even answer the telephone when issues arrived. I emailed the management and they were quick to remedy our non draining shower, and our friends a/c that wasn’t working but as I mentioned previously-4 of us had to share 3 towels and the same for our friends we checked in with. We booked two rooms and initially weren’t even on the same floor? I don’t understand this logic—what if we had little kids that we were putting in the second room. Ryan at the front desk was the one saving grace of me not losing my mind. For the price paid, I definitely expected better.

Sadly, this is not surprising with the amount of other recent reviews on their cleanliness. There was sand everywhere in the bathroom floor. Moreso was the lack of soap and cleanliness of the bathrooms near the hotel's pool. I did not feel safe so we chose not to eat at the hotel or drink coffee in the room.

Stay was disappointing. First we were given the wrong type of room and had to show the front desk the type of room we had reserved online. They ended up giving us a room that was close to what we reserved, although not exactly what we requested. Also there was something wrong in the closet where the carpet was partially wet. Never could figure out where the leak was coming from. Hotel restaurant service was not great (took a long time to get service). Given the price we paid, was not very happy overall.

Booked a little weekend getaway. Staff was so friendly and prompt about everything we needed. Food and service were fantastic! The water pressure in the showers was AMAZING!! Will def stay again!

The room really smelled like urine and possibly dog poop. it was very, very humid, and the bathroom was TINY, with the door not being able to close when on the toilet. there were no racks on which to put the towels. the room itself hadn't been vacumed for a while with lots of dirt and debris getting on our socks and bare feet. the carpet in the bedroom by the desk was pretty stained and smelled. the whole experience was smelly, humid, and cramped. We expected a lot more from a Sheraton, even one that allowed dogs. We brought our dog and he felt very uncomfortable and unsettled from the smells, so much so that he wouldn't sit anywhere on the carpet and nor would he eat. Dissapointing.

The room I paid for was not the room I was given -- they must have overbooked. The floors were dirty and the elevator smelled terrible every time we used it.

When I signed up for the stay It said beachside or something to that effect.The room was on the side of the building instead. It was ok, but not what I expected. No service for three days was a long time without new coffee or towels. WE placed trash and used towels outside the door and it was there until late that night. Virus or not these should be addressed some how.

The hotel was very dirty (carpet, lobby windows, trash and dirty towels on the grounds AND in hallways for days). The service was responsive at times and not at others for needed items such as toilet paper, etc. The TVs didn’t work and neither did some of the lights. I don’t recommend this hotel at all.

Josh was amazing! The first guy let me know the room was not ready and he could not guarantee a time. He was kind of ride and sounded annoyed. Two hours went by and I came back to the hotel and was greeted by Josh. He let me know the room was still not ready but gave me a parking pass and let me know we could use the amenities and eat/drink at the restaurant downstairs. We drove over 6 hours and it would have been nice to have that option the first time i went to check in. Josh should be manager! He cares about the guest and he is extremely polite,professional, and patient. Thank you Josh!

Everything was great. Up until the lady at the front desk rudely pointed us out of a crowd in the lobby to tell us we had to wear a mask, when no one else was wearing them. Then over the weekend we were there the employees and her did not have one on! One night we had an overwhelming smell of pot everywhere in the hotel and the music from the top floor was ridiculously loud. We complained and nothing was done for either one. I know we have to think about the safety of others but when she yelled at us from across the room and pointed us out in a crowd that had none on, that was ridiculous. Then she didn’t even have hers on the next day!