Grand Boracay Resort - Boracay

All in all a very nice hotel. Although located very near the beach and the shopping and restaurant areas at White Beach, the hotel is quiet and have a calm and relaxing atmosphere. The staff is friendly, and there is only one important thing missing, namely wifi at the hotel rooms. You have to go to the reception area to get online, and in this day […] and age this is not good enough. Especially in a hotel at this price range. Lisateave

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The hotel seems to need a bit of better management. Everything seems a bit unorganized. The reception forgot to return my passport when i did check-in(part of my responsibility to, but after long travel your tired). They find that out after like an hour. I did request transfer back to the airport and did ask for time to get pick up. They told me that […] they will call me on the room the same day the transfer was.Room service was bad. I run out of toilette paper twice. Second time a did go down to ask to get some new once. But no one turn up. So i did call the reception ask where they where.Breakfast is pretty good more like a small meal. The thing is when i was there they was always out of something food/bread. Then the pool rules is a bit unclear of witch type of swim suit you need to wear. This hotel could be really great if they just used a bit of buffer things like 1 extra toilet roll if you run out. And there are 3 people working at breakfast use one of them to see if something if begin to run out. Not change it when it is no food left.The room was really clean and nice. And the location is really good. Next to D-mall. Lisateave

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For this Christmas vacation, we go w family and friends for our vacation in baracay, one of our big mistake is choose this hotel. before we book this hotel, we found out only this hotel have enough room for us, we are 7 adults, 6 kids. oldest kid is 12 yrs old. before we book this hotel, we found out that the reviews is more negative comments, so we […] call direct to their manila reservation office and tell them our plan and age of kids, they suggest we book 4 deluxe rooms, because all room have 2 queen beds. so we book our 4 rooms thru agoda and hotels.com, Unfortunally, when we arrived, the front dest told us that the 11 and 12 yrs old kid have to pay extra bed. but the Manila office explaination before we book is different, this time explaination is useless. All we can do is pay for it, feel not well. we check again agoda and hotels.com web site, all the deluxe room is for 3 adult or 2 adult or 2 kids. some of the reviews of this hotel are same experience with us. This hotel seems using this ugly method for earning money. This hotel is not honest to their guest. WORSE EXPERIENCE. Lisateave

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Ｄ ｍａｌｌ の隣で、ビーチにも近くとても便利な位置にあり、レストラン街にも近い。ただ 部屋まではＷＩＦＩが届かない。レストランとロビーだけでＷＩＦＩ使用できる。

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