Secrets Vallarta Bay Puerto Vallarta - All Inclusive - Puerto Vallarta

We were very pleased with the hotel. Friendly staff, clean and plenty to do. We know that it is a new hotel and a few things need to be worked out with the maintenance , but nothing to worry about. The spa was amazing! We had a romantic diner on the beach with our personal waiter was just what we needed. During the day we were enjoying the pool bar, […] the bingo, and black jack offered if you wanted to. The Beach was ok, but plenty of pools. Lisateave

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We have stayed at many all-inclusive hotels and this one was a bit a of disappointment. Most of staff very friendly and gave very good service but overall feel of hotel was lacking. Food was not good in oriental restaurant. Breakfast buffet was average. The real problem I had was pool area and people spending all day in the swim up pool and not getting […] out for hours. Very disgusting to put lightly. Just for that reason I would not go in that pool and it was not just one or two people. Room was OK compared to others I have stayed in. Main reason we picked this hotel was previous reviews and it was very close to downtown. 10-15 min. cab ride to old town...probably next time stay further out at a better quality place and spend the extra time in a taxi when want to visit downtown for all the really great restaurants! Get what you pay for...This is our 5th time to PV. Lisateave

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Loved the modern design of the hotel. Comfortable room and bed, enjoyed the double-sinks. We had an oceanview room on the 5th floor. If you're an early-to-bed person, we could hear the music from the lobby until 11 pm and wished we were on a higher floor that may have been quieter. Food was good, meals were leisurely. Surprised there was really only […] one choice for breakfast (or coffee and pastries). Found the sales pitch at check-in (to sign up for their travel program) annoying. Entertainment could have been a little better. We enjoy staying at the resort the length of our trip and more evening options would have been nice. We enjoyed kayaking several of the days we were there. Pool side service was great. Lisateave

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Everything was amazing! Great food friendly staff just an unreal experience. Want to go back again for sure!!

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Luxurious accommodations and facilities in this fairly new hotel, very well situated close to downtown.

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Very good. Service and emloyees very courteous and friendly.

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This wasa quick trip for a special milestone birthday.

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Beautiful new Secrets property with exceptional service during our 8 night stay. We had what was described at booking as an 'ocean view' room in the Preferred Club at Secrets. Echoing other comments the difference between an 'ocean view' and 'garden view' rooms in the Preferred Club cannot be much given the layout of the property as everyone can see […] both ocean and garden from any of these rooms except the ocean front suites. Our second trip to a Secrets property after Playa del Carmen last year. Superior food at each of the restaurants (we skipped Capers this year) with highest marks to Tamarindo. Generally the higher volume of quality seafood dishes was superior to our trip last year at the other Secrets property. Wait staff, Gustavo in particular, at the pool/beach area were wonderful. We do tip regularly which has an impact on level of service but regardless the work of the wait and entertainment staff around the pools is superb. Private ocean front dinner was expensive (Gold Menu) but fun with a dedicated waiter and 4 high-end and scrumptious courses. Gym facility is fully updated if small and the common areas are well designed to accentuate the natural beauty of the setting in a minimal, clean environment. Room cleaning and turn-down service Lisateave

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Hotel staff was always willing to help and did it with a smile. Service was outstanding, the grounds are kept up it amazing condition. There was some slow service at the outdoor restaurant but overall we were very pleased.

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Not as good as Excellence but close. No kids as some said where around. Spa was hard to go thru due to noone knowing English there. Also, there never showed you the room, just pointed you where to go. Otherwise food was very good and overall staff friendliness was very good. Plenty of towels in beach area. Always there to help you or open a door.

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This is a very elegant, very clean resort run by an incredibly hard-working and friendly staff. Pools are perfect, drinks are mixed well and served fast. Guests are spoiled with so many classy dining options. My only knock on the resort is that the food isn't served hot. It's very tasty and warm enough not to be a dealbreaker, but it just won't truly […] be served hot unless you eat at the Market Cafe, where there are always two chefs ready to cook you an omelet, strip steak, calamari, tuna piece, etc. Lisateave

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The stay was pleasent and the resort and room were beautiful. I did go single and this resort has no consideration with food service (or anything) for the single person unless you want to eat at the fancy restaurants by yourself. You can get food for room service but its not great. Paying for all inclusive Dining when I didnt enjoy all that was offered […] was a waste.... I just had to drink more and not care! Omar at the Pool was great! Lisateave

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Absolutely the BEST!! Close to everything, shopping and services within walking distance. Already planning our next January vacation and we just got back last night.

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The staff was excellent, helpful, and friendly. The room was beautiful with outstanding view of courtyard and ocean. All of the staff members were outstanding, but Omar and Fabricio were two of our favorites.

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Beautiful hotel, very clean, wonderful friendly service from everyone, good food, great location, great town, awesome beach and chairs, lots of activities offered, wonderful ambiance. People greet you by name and treat you like family. All inclusive and great food and drinks!!!! Highly recommend, and we will be going back!

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Wonderful families and friendly staff,5 resturants fantastic view of the ocean. Highly recommend it

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Fantastic food & far beyond our expectations for an all-inclusive. All the staff were amazing! A brand-new hotel & great quality facilities. The 'family' side of the hotel (Now Amber) with children is kept separate, so you can really enjoy a peaceful adults-only vacation, though you can also use all the facilities at Now Amber if you choose.

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Our experience was excellent in all regards except of one irksome detail. Upon checking in we were told that we had to pay an additional $50 US per person for New Years Gala dinner in the Bordeaux or the ballroom. When we went to the Bordeaux to make reservations for 7 pm, we were told that we needed reservations only if we wished one of the exclusive […] wines they were offering. We were advised on three separate occasions that reservations weren't needed for early seating, once by the waiter who served us the night before New Year's Eve. When we arrived at the Bordeaux at 7 pm we were denied access by the hostess because we didn't have a reservation. No supervisor was available to assist us. The conserige did arrange for us to have dinner in the Mexican restaurant amidst a number of families with children. Coincidentally the regular menu was available in that resturant and our waiter requested us to pay extra for the "special menu". When we informed him we had he said we should be somewhere else. It was resolved, we did eat, it was good, but the whole experience left a bad taste. Management of this hotel appears to want to hide in the background and not want to deal with little inconveniences that can arise. Lisateave

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The room was always clean, fresh linens and towels. The maid service was friendly. The wait staff at Oceania was superb! The wait staff at the Market was superb, called you by name when you came in. The wait staff at the pool area was superb, remembered your drink order and the service was friendly. The waitress at the lobby bar was great! Emily and […] Gustofo were the best. Lisateave

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Amazing brand new hotel! All the staff is very kind as always at the Secrets. Wonderful room nicely decorated with a spectalucar ocean view for the sunset (the best sunsets are on the Pacific cost). Great food all day long: several restaurants with à la carte service, numerous choice of all kind of beverages. Exceptional spa service with qualified staff! […] 20 minutes walk form the Malecon of Puerto Vallarta old town (a must see!) or you can easily get a cab from the hotel (no overcharge for being a service from the hotel!). Definitly would return to the Secrets! Lisateave

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Secret's Hotel and Resort is a 5 star experience from start to finish. We appreciated the glass of champagne upon arrival and the friendly, welcoming staff not to mention the beautiful view and stunning reception/lobby area. We were considering an upgrade to an Ocean View room at check in however we decided against this and were pleased to discover […] that our room, while only on the second floor, did offer a view of the pool and ocean beyond. The bedroom was very nicely decorated, modern and comfortable. The open plan bathroom with jetted tub, twin sinks, romantic lighting and soft drapes was really special. There was a good choice of dining options and entertainment including dining on the beach with fire dancers for entertainment! I have stayed at other all inclusive resorts before - the wrist band type. It was nice not to have to wear a wrist band here and even better was being able to have access to all restaurants with no 'first come first serve' booking restrictions. Lisateave

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this was an all inclusive service was great and hotel is beautiful but the food was very very average.

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great place . the a la carte restaurarts were good occana,bordeaux and capers. the pools and the drink service at the pool first class.( can beer at all the bars) the room were first class also, with comfortable beds and pillows. we will be back

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not much in entertainment at nite .not much in sightseeing

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This is an amazing resort. The staff was great as well as the room and food.

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This is truly a deluxe all inclusive for anyone who needs a getaway from the hectic world. From the moment you step on property, the staff does everything possible to make you feel welcome. While check-in is a bit lengthy it's not onerous. The food is better than average all-inclusives. Portions are small (but I think right size). The little Coco Cafe […] is a great little place for an afternoon coffee and treat. We were a bit skeptical about the spa... it is a bit pricey. But, we had the best massages we'd ever had at a Mexican resort... and pretty decent body treatments. They are extremely attentive in the spa... always making sure you have fresh towels, something to eat or drink... generally, extremely pampered. We did yoga on the beach several mornings... yoga instructor was top notch... gym and fitness facilities are better than average. There are activities from morning to night if you are so inclined to participate. And, it's a pleasant 20 minute walk into Puerto Vallarta. Plus, they enforced the "adults-only" policy on the Secrets side of the resort which made for a very restful vacation. Our room was fantastic. It is a bit more bathroom than one needs but no worry... very comfortable bedding and air conditioning... decent amenities in the bathroom... large tub and very large shower. Plus, we have a jacuzzi on our deck and it worked beautifully. All in all, a fantastic property... very much worth the price you pay. Lisateave

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This was a great hotel for the price. All the workers were nice, helpful and extremely friendly. All inclusive, with drinks, food and minibar. The pools were clean and the activities were fun. This would be great for couples or groups of people. Not for singles trying to relax. I stayed here by myself and felt uncomfortable eating at the restaurants […] alone. Other then that, it was a great stay. Lisateave

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The hotel is nicely located, 10 min from the airport and 5 min from downtown. The facilities are brand new. At this time of the year (end of November), the weather is almost perfect. It has seven restaurants, ranging from French, Italian, to Japanese, Mexico, etc. The service and setting of the restaurants are decent, food is clean and good but not […] excellent. What I like most about the hotel are the view from the room and the deck of the hotel lobby, a variety of activities arranged such as aerobic dance in the pool, entertainment shows and some classes. Since it's an all inclusive resort, all the above are free. Staff are friendly and attentive. The beach is pretty small, less than 5 minutes walk. You have many places to sit and drink within the resort, but no large enough to take a good walk, you have to go the boardwalk or downtown, fortunately it's not far, only 5 min drive (5 US$). If you're tired of the resort, you can find a lot to do in PV, I liked the zip-line adventure and rhythm of the night boat tour. Lisateave

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We heard that the hotel just opened in April, so was relatively new . The decor of the hotel is modern & zen. The room is clean and luxurious. All the staffs are very nice. All the restaurants are just pretty not tasty. Now Amber resort have better buffet than Secrets. The beach is beautiful but you can't really swim in the ocean because it's all rocks […] underneath the water, not sand. But the beautiful pools they have are good enough. Too many Mexican vendors walking around the beach trying to sell stuff, that was annoying. It was our 10 year wedding aniversary and the hotel surprised us with roses in our room, very sweet of them :) Beware of the time share meeting they offer you when you check in. They asked us to go to a meeting about the hotel in return for free excursion tours. We were told that it would only take 2 hours of our time during breakfast, but it was more like 6 hours of our time. Everytime we said we are not interested and need to go, they keep sending over different sales person to try to push their product. They did give us the tour they promised and it was a great tour, but overall it wasn't worth our time since we were only there for 4 days. In the end, I love the hotel and will definitely come back again. There are a lot more of Puerto Vallarta that I didn't get to see and do, so will try to go back and visit again in the future. Lisateave

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I've never been in a Hotel with this level of comfort and service. In my book this is a 6* hotel, because I can't think of something that was bad. Over the top service, new facilities, amazing ocean view from my room, excellent food and drinks, you just name it and it is there and it is good.

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This resort is awesome. The pictures online look just like the resort when you get there. The rooms are beautiful and spacious. The restaurants are all 5 star restaurants and the presentation of the food is fantastic. The drinks are not watered down and the staff is eager to please. The pools are beautiful to look at and swim in. We are definitely going […] back!! Lisateave

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In the bar, if you wanted a drink, you had to go and get it yourself.The breakfast buffet is the worst we have ever tasted because it was always served cold. The hotel is very beautiful, the room very nice but don't make the mistake we did by paying extra for a junior suite with ocean view. ALL rooms have ocean view. The pool area is pretty and very […] clean but again, the service was terrible. It got a bit better by the end of the week but then we found out that they had hired more people. The best food was at the Ocean restaurant. The Spa is a rip-off - more expensive than at home. Don't waste your hard earned money because the best kept secret at this resort is a small massage parlor right at the gates to the hotel. For $25/hour you get the best massage of your life. The lobby was gorgeous but we missed a bigger bar where people could get together in the evenings.They also did not organize any theme events like most other resorts do. The only events we saw were all private. The staff is accommodating any time you ask for help. I think the biggest problems at this resort is the management and the lack of training of their staff. Something is not right when you sit and wait for 15 minutes to get your glass of water and at the same time two or three servers stand at the side having a conversation. If you like long walks on the beach it is better to stay at a resort in Nuevo Vallarta. We are pretty sure Secrets Vallarta will get better with time but we will not return. Lisateave

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Great hotel! Close to everything. The beach is not the greatest but they have amazing pools. The only bad part is the pools close at 8pm.

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From reviews before trip was not very sure what to expect, but hotel's staff went way above expectations. We stayed at Secrets side. Upon check in my lovely bank blocked credit card but check-in gal did not make a big deal out of it. Planing to bring our boys next year to Now side (family one). We celebrated my wife's birthday, romantic dinner was very […] good and champagne with strawberries in chocolate was delivered twice, on b-day and morning after. Romantic Dinner (packages $150-$350, ours at $200) was kind of long time-wise (7-10PM) but we had fun. We stayed in preferred junior swim out suite. Restaurants are very good except Japanese, wife likes seafood and knows how it is done in high end places, so it was not up to par. Do not buy transportation offered by affiliated company with hotel, they wanted $100 and change for 2, taxi will run $10, it is a fifteen minutes ride. Pools are clean and attendants around all the time. We took city tour, saw movie filming place up the mountain, it is pretty cool, but take some water along/towels and swim suits if you plan to dip in the river. Since it is September, weather was humid and hot with rain almost every day. Wireless internet is there but not very reliable and skype is hardly working. Have to sign in every evening again. We had five devices (kindle/two phones and two laptops), it was not very favorite "pass-time" every evening around 8-9PM to sign in again. Lisateave

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Service is great, food is great. Rooms are beautiful. Style of hotel is like a very high end new Vegas hotel. Sunsets from the infinity lobby are unbelievable. Pool, beach, grounds all keep spotless. Had absolutely no trouble with kids from Now side coming to Secrets sdie. Staff always willing to please.

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We had an amazing experience. The staff greeted us with champagne as soon as we arrived and made everything very easy for us. The view is absolutely stunning, and our room was fantastic. The air conditioner kept the room nice and cold, and the room was beautiful! We had an ocean view room - the balcony was large with only small table and chairs, but […] we didn't spend much time out there. We loved the pools and the swim up bar. The waiters were a little slow to get drinks/food by the pool, so for the most part it was easier to just order drinks at the bar yourself. The restaurants were fantastic and I would definitely recommend the romantic dinner on the beach. Everything was amazing! I would definitely recommend this hotel :) Lisateave

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It was great! The best hotel and service! Food was good!

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Great experience! The staff were incredible, food was delicious, scenery and layout of the property was great. The WiFi went down for 2 days which was a bummer to deal with, but we got back online before we left. The "not a timeshare" presentation was a little much to deal with, but they did provide a coupon off tours (we used it for the Los Veranos […] Canopy Tour - zip lining). Overall we hated to leave and will definitely be coming back! Lisateave

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This is a new hotel so everything is fresh and clean. The staff I had contact with were friendly, helpful and efficient. The room was comfortable, attractive and quiet. The food and drinks were top quality. I would definitely recommend this hotel. There are two parts to this complex. One hotel has families and the other, which I stayed in, is for adults […] only. Lisateave

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Great experience, the employees were very friendly, happy, accommodating. Food options were diverse and all tasted great. Swim up bar brought all the guests together! Ventured outside of the resort, but couldn't wait to get back to it!

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Great Place!!!! Went for a week and wish we could have stayed longer!! Martin (waiter at the pool bar and some restauranst) and Ezequel (room service waiter) were absolutely amazing! They were true gentleman and wish them the best! Alfredo (preferred club bar) and Estefania (coneriege service) were also great. Food was very good at every restaurant […] and the pools were very relaxing. If you are looking to go and relax and be treated amazing this is the place for you. My wife and I cannot wait to go back!!! Lisateave

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Perfect place for couples. A destination that goes out of their way to make your experience "personal". Details complimented each aspect of our experience. My husband and I have stayed at a few "all-inclusives" and by far this one has been our favorite. The staff made us feel like we were special and not just a number or "another tenant." We enjoyed […] all the food; exceptional by the way, including the Sushi and I am NOT a sushi fan. I am NOW. The mood was mellow all week and what activities we did participate in we had a blast doing them. Met some amazing new friends that are not keeping in touch with and moreover we had an unforgettable time. Secrets Vallarta NOW made us feel like we were "home" once we arrived....not many resorts can accomplish that, they try but this experience was amazing. The bartender in the Preferred Club remembered our favorite drinks and had them ready for us at the bar EACH day we came in from the pool. WOW! Again....WOW! Love that special touch. Let's see, the ONLY negative thing I can actually report is the "not a time share" time share presentation. Totally bugged us. It's a painful experience and one we will never say yes to again. BUT you get asked to sign up for the presentation upon your arrival. You have a choice to say yes or no. It would not have been so bad but the "shark" who took us the shark tank was very rude to us and insulted my husband and I. I would not let that reflect on my experience at the resort, however. Lisateave

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This resort is beautiful, its was my 3rd time in Mexico & by far the nicest resort.. the waters arent as blue/clear on the Pacific side but with that said the beach and pools are great! The staff is beyond wonderful, so helpful & wanting to please with a great attitude. The rooms are pretty & spacious. Be sure to read up on the dress codes of the resturants […] before packing. All of the food was good.. Really like the Salmon at the French resturant and the Sushi at the Japanese. Oceana has a nice lunch menu, u can eat at the resturant or order poolside :-) Sometimes it took the shower a few minutes to heat up but thats really ghe only the one negative thing I have to say Lisateave

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The hotel/resort was infact new and very nicely done. The finish work inside the rooms, even though the materials were top notch, the finishing of them was not done to exacting standards of a true 5 Star hotel. However my master suite was very nice and had a separate bedroom, we were pleased. I have no complaints. The staff, management, spa (terrific) […] and food was all 4 star quality. Would we go back....yes without any question. PV is a very nice place with a little wild west to keep you interested, but we felt safe and secure which is the most important. Lisateave

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Everything is amazing, the only bad comment i had is regarding the Pizza at the Italian restaurant.... :)

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Although this hotel was still under construction, the spaces are beautiful, clean and fresh. The rooms are spacious. The views are amazing towards the ocean, garden and swimming pools. The food is amazing, we had French, Italian, International and Mexican. The service and staff are superb. Beautiful grounds with many activities.

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Me parecio muy muuuuy agradable, realmente supero mis expectativas, nunca me imagine que estuviera tan bonito, tan rico y comodo.. cuidan mucho cada detalle, utilizan excelentes marcas para vinos como don julio para tequilas, chivas y etiqueta negra para whiskys y cogñan como Martell vsop, comidas, chocolates y antojos.. me impacto mucho que se metieran […] dos chefs a la alberca a llevarnos sushis sobre el "flotis", en todo pensó este gran hotel, hasta cocos con ginebra te preparan, ni se diga de la parrillada que nos ofrecieron de camaron y carne, los restaurantes muy acordes al país que eran.. su comida riquísima, los meseros atentos en todo momento con sonrisas y elegancias, sin duda alguna volveré, la pasamos increíble, SUPER RECOMENDADO !!! además de que su ubicación muy buena cerca del malecón y de lugares de interés para todo publico. Lisateave

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El hotel es prácticamente nuevo, sus habitaciones son cómodas, y la calidad de alimentos y bebidas es satisfactorio en general, en lo que sobresale es en el servicio, quedé realmente satisfecho

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Exelente en la comida e instalaciones, les hace falta contratar más personas en las áreas de comida, ahí es donde fallan en la atención.

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