Golden Phoenix Hotel - Boracay

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Poor breakfast is the only complaint about this hotel.

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There was inconsistency in the service provided by staff - particularly at the front desk. Housekeeping staff were always polite and were receptive to needs. We needed to ask for things that were missing eg. kettle for the room, room service menu (and we were in a suite). Things like an ironing board and iron had to be borrowed from housekeeping and […] when we asked for our sheets to be changed (after 5 days) it looked as though they didn't have any more double bed sheets so we had single ones put on instead. Lisateave

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I recently stayed at the Golden Phoenix during the last week of October. Overall, the trip was great, the hotel was decent but definitely overpriced considering the quality of rooms. Here are the Pros : Great Location, Great Service, Buffet Breakfast is included with your stay, Awesome pool. Here are the Cons: Rooms aren't truly cleaned daily ( Just […] beds made & floors swept), Worn out furniture in the Angol Suites, poor drainage in bathroom tub, and overall poor quality tub fixtures ( constant leaks) Lisateave

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Located directly at the beach, stunning pool. The only negative would be the breakfast, it was to Chinese inspired

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It was a bad experience staying with this hotel. First the location is away from the main road. The road is flooded and bumpy and is about 10-15 minutes walk from main road. While your walking you will see a lot homeless sleeping in the talipapa market at night. My room has no AC, no screen window, my view is garbage, no nose tissue, no cap shower, […] very old scrapy furniture, broken chair, very hard bed mattress, two tiny smelly towel. I suppose to stay 3 nights on this hotel but I did not want to ruin my vacation. I decided to check out next morning and transfer to Discovery Shore Hotel. Lisateave

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Great hotel, super nice staff, clean and great breakfast.

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The hotel is recently built, but doesn't always show it. We visited on a rainy weekend, so there was water everywhere, in the restaurant, hallway and in some of the rooms. We had the deluxe room, which has nothing 4 stars about it, try to get one of the better ones. Breakfast was Another problem is the access to the hotel from the street. All cars and […] tricycles stop 300 meters away from the hotel and you have to walk that distance through a dirt road (that becomes a pig puddle during rainy days). Lisateave

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Reserved 2 rooms... both oceanfront at high cost per night ... was promised in-room internet which I have come to expect from any quality hotel and which I need for business when I travel .. 1st room had no working air con so room transfer was necessary .,.,. 2nd room had no internet service and hotel technician's remedy was to open my windows letting […] in mosquitoes to pick up wifi from Pita Hut down the beach which had virtually no signal ...we had late flight so I requested 1 hour additional time to check out and was denied for both rooms ... at checkout was charged for broken ashtray and so requested credit for no internet service ...again denied 100% ... big patio on ocean but only 2 small hard chairs and tiny cheap table...the only thing management did was play the Korean flute in the afternoon ... would never stay there again ... Lisateave

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convenient location , clean hotel & rooms , quite @ night time so you will get a good night sleep , only set back shower fluctuates from hot to cold with little warning .

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Cet hotel a beaucoup de potentiel : exposition, cadre, capacité en chambres, piscine, climatisation etc... Cependant il y a des manques évidents désagréables qui donnent un mauvais souvenir : climatisation très bruyante, tâches sur les draps, petit déjeuner nul... Pour le même prix en Europe nous sommes habitués à plus de service mais il ne faut pas […] oublier que nous sommes aux Philippines ! Je donne une note globale de 3/5 Lisateave

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従業員同士は仲良くワイワイやっているが、お客への気配りが少ない。　また部屋にいきなりトイレットペーパーがなかった。　２部屋予約したが、セキュリティＢｏｘがある部屋とない部屋があった。　フロントで、プール利用の際はプール受付でバスタオルをもらえます、との説明であったが、実際行ってみると部屋のを使えと言われた。フロントの説明と違う、と話すと、奥からしぶしぶ出してきた。　プールを囲むように部屋が配置されているが、プールで大騒ぎしている声が反響してとてもうるさかった。　またDモールからはとても遠いので不便だった（Hotel.comのMapでは近くに見えたので騙された）。

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团队客人居多 不建议自由行客人选择 因为晚上有点吵杂

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まず、行く前にFAXにて送迎の手配をしたが手違いで向かいに来ておらず大変苦労した。部屋もスイートを頼んでおいたが思ったより良くない、またホテルまでの道のりが悪く荷物をじぶんで抱えて行くのにも大変嫌な思いをした。スタッフは感じはいいが女の子しか見ておらず私のパートナーも不愉快な思いをしたと愚痴をこぼしていました。二度と宿泊はしたくありません。

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Bei Ankunft sehr freundlicher Empfang, gute Einweisung und dann aufs Zimmer, das Hotel ist in einem sehr sauberen und sehr geplegten Zustand, Preis und Leistung hervorragend, der Pool ideal, man kann morgens schwimmen tagsueber in der Sonne aber dann abends bis 2200 offen. Also nach einem klasse Tag abends nochmal schoen ins angenhme Wasser und abkuehlen. […] Fruehstueck war chinesisch, aber ich hatte meine kleinen Pfannkuchen, und natuerlich Fruestueckseier frisch wie man sie will, also auch hier keine Probleme, ja und der Rest ist Boracay Lisateave

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