Boulan South Beach - Miami rand

While the hotel was in a great location and the rooms/suites were well maintained and comfortable, the service was mostly disappointing and unyielding. They nickle and dimed everything. Our check it was scheduled for 3:00 pm. We arrived early (at 1) and was told our room was almost ready. It was not ready until 5:30 pm. nothing more than an apology […] ensued. We booked 2 suites for 3 nights for 8 people yet they could only give us a pass for 2 beach chairs and 2 umbrellas ($10 cost). We find at the beach that these passes were improper and the umbrella is not included. We were told the rollaway bed was $50 for our stay but I get home to find $150 charged. The hotel told us after the fact that is is $50 per night. NOT TRUE. The managers are unyielding in their service and while Jessica at the front desk was very nice, she was powerless to help. If you stay here, make sure you bring your wallet, don't eat anything from the mini bar, and check your charges before checking out. Lisateave

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I stayed at this hotel for a birthday weekend. We got a larger room to be able to have more space than your average hotel. The room was beautiful and the location was great! It was very clean and spacious. However, I ended up sleeping on the pull out bed and it was not comfortable at all. We have stayed in large groups in other hotel rooms and used […] the pull out beds with no problem (obviously not as comfortable as a bed, but not terrible) This bed was not comfortable at all. The hotel is about 10 minute walk to the beach and they provide you with cards to get free chairs and umbrellas. Lisateave

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overall it was an ok stay. we liked the look of this boutique hotel - very charming. the staff was very nice; however, it took a while to receive wash towels upon request and they weren't what we expected as compared to most hotels. the valet service should be quicker - the average time to receive our vehicle each time was about 25 minutes (this was […] with us being the only valet requests at the time). the shower was clogged and backed up during our first shower. we had to have them unclog it (pretty 'icky'). the restaurant we received free continental breakfast at based on our stay was quaint and the food was great. the continental breakfast was only a selection of 3 or 4 pastries with nothing else to accompany it (no juice, coffee, tea, or fruit). Lisateave

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The decor at the Boulan is truly ridiculous. I have no idea to whom they are trying to cater with tasteless silver sofas, gaudy mirrors, and silly accoutrements. On the coffee table there were silver chess set pieces standing about 2 feet tall. It was a suite of rooms full of visual pollution.

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staff was great, rooms are awsome! A must go to!

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The regular room in the hotel is good- king bed, furnished terrace, sofa bed, spacious. We got 4 rooms in this vacation. One of the room was, however, not only much smaller with dirty balcony, but also only with one queen/twin bed and sofa bed. The staff was not able to switch us to a regular room. So be careful, you may pay for a worse room with the […] same rate. Lisateave

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Arriving at Boulan we were expecting the rather impersonal feel of previous condo/hotels we've stayed at. Instead, we were net by the friendliest, most helpful staff we've ever met. The bakery breakfast was perfect and the coffee great too (which is good because the rooms lack coffee makers). Walking into our room was an experience. It went on forever! […] The best suite we've ever had, hands-down. Modern with an Art Deco feel. The room was unbelievably sound-proof - a very important feature for us traveling with a toddler. The rooftop pool area was heaven on Earth. Wish I could be there now. Perfect for suntanning with a book, or playing with our son in the shallow end. We will book next year for sure. *if you are looking for a place to party and meet people, this is not for you. It's very quiet (but only a stone's throw from ALL South Beach attractions). If you want to feel like one of the privileged few who LIVE in South Beach, give it a try. Lisateave

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Extremely friendly staff....valet parking expensive

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The room cleaning sevice could have been better. After 1 week the stains in the bathroom where still there!!!

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My mother & sisters picked this place for our annual Sister's Trip to South Beach. I was concerned about staying farther away from Ocean Drive because we love to eat & club down there. This hotel was absolutely stunning!!! The one bedroom with terrace balcony made us feel like rock stars! There was a huge wall length framed mirror in the living area. […] The 2 baths were nice-one of them had huge long 2sink vanity with double drawers. Apart from the roomy, ultra chic room, The STAFF were all almost doting & helpful. They were polite & friendly & made us feel extremely welcome. We will always stay at The Boulan when we go back to South Beach!!!! Lisateave

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Conceptually the hotel/condo can be wonderful when it is finished being built. There isn't a restaurant or bar in the hotel. Restaurants and shops are not yet built. The street it's on is under construction. The parking lot doesn't belong to the hotel. Its advertised as a beach property but the beach is two blocks away. They do have loungers and umbrellas […] on the beach at Collins and 21St. You have to bring towel from your room to beach or rooftop pool. The towels are very small for beach towels. The rooms are small apartments with terraces or Patios. Loved the Patio and the extra half bath and washer/dryer. Lisateave

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Only downfall was the water wasn't hot enough

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Very friendly, helpful staff. This was our second time there. The condos are better by far than most hotel rooms. Great location. Will be back again.

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one of the best rooms in south beach for the money.....not the typical "shoebox south beach room"....I have stayed in miami beach many times and you cant beat the location, limited parking hassle, and quality of the rooms......no room service, but OK with me.....I will be back here again for sure....

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Jackhammer construction is loud and early in morning. Hotel is still under construction in parts but very nice.

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Overall, we loved our stay at this hotel - location was perfect: quick walk to beach, bars, and amazing restaurants. $5-10 cab ride to the hottest South Beach clubs. Stylish large rooms, amazing rooftop pool - warm and friendly staff. Felt like we were temporary residents of SOBE's coolest neighborhood as opposed to tourists. As such, this was the most […] enjoyable trip to Miami we've ever had. Our main complaint was that several things in the room didn't work. Never got the TV in the bedroom to turn on, the iPod docking station made a terrible screeching noise when we tried to use it, and the radio in the bedroom was also broken. Also we got there about 20 mins before checkin and our room wasn't ready. Not a huge deal but there really wasn't anywhere to sit and wait so we ended up walking to the beach. Expect near perfection given the rates that they charge. Lisateave

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Excellent location in what I think is the best part of south beach. Besides the hotel and the rooms are modern and beautifully designed. I will really considered with an average rate.

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It was great, the only problem was that the phone system is completely not functional; if someone called the hotel to speak to my room, they could not transfer the call....and that's IF they actually answered the phone. Aside from that, beautiful Hotel, great location!

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Check in 11/23 Check out 11/26 Number of people:4 - booked prepaid room with 4 people even though we were 3. - first room experience on 11/23 had sofa bed broken, no phone, no tv, no DVD player, no cushion on deck chairs - had to sleep on floor since management couldn't provide spare bed or alternate room for first night - Robert is an exceptionally […] rude and unprofessional manager, promised a change as we waited for 2 hours the next day for an alternate room. - Maintenance, house keeping and bell boy entered the room without permission when I was in the shower/changing. - Alternate room provided on 11/24 AGAIN had the same issue with the bed and was unusable. Had to wait another hour at 11:00pm so that we could get a room that had a working bed. Had to cancel plans for the night as we were waiting for a new room. When we pay a premium rate, we expect good service and a nice hotel experience.We travel very often and this is by far our worst experience in terms of management and service.However,Maria the manager there listened to us during check out and we were finally reimbursed half of the final amount.But overall,I am not sure if I will return to Boulan. Lisateave

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We had a great extended weekend at Boulan. This is not an ordinary hotel, and I think most of the negative reviews are due to wrong expectations rather than the quality of the service provided. Boulan is great if you: -Want to cook and do your own laundry -Do not need or expect full service provided at a regular 4.5 star hotel -Happy with coffee/tea, […] OJ, yoghurt, and a bagel for breakfast -Want to be close to but not right on the beach or among the nightclubs and bars Boulan is not the best choice if you: -Need full room service -Want a full American breakfast -Are looking to party with other guests -Want to be on the beach or right among the nightclubs/bars Our room was considerably bigger than an ordinary hotel room, with a full kitchen and washing machine and dryer. Utensils were largely lacking (there were glasses, plates, and two pots, that's it). There is a nice roof top pool with a hot tub (was not hot last day), a courtyard were you can enjoy the complimentary (rather basic) continental breakfast between 8 and 10 am. There is no bar or restaurant on site today, but there are plans to add this in the future. Boulan have designated beach chairs and umbrellas on the beach. We did not experience the problems mentioned in other reviews regarding fresh towels etc. Fresh towels (both for beach and for the room) were delivered daily, bed was made daily, etc. Wifi OK. Staff was friendly and helpful. All in all - a great stay, expensive but everything on South Beach is. Lisateave

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Needs a restaurant

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I used to live in Miami and was not familiar with the hotel, but the location by the Setai and W hotel was great so I booked. At midnight 3 men were at the desk to check me in. It is condos with some rooms for the hotel. Men at the desk extremely nice and helpful. Internet is free, you get and actual door key (not card). I couldn't believe the room […] when I walked in. Not the average condo/hotel room. Amazing decor very similar to the W hotel. Half bath in entry &washer dryer! Long corridor to full modern kitchen with wine fridge &dining for 6! Living room:awesome silver tufted chairs &couch. Flat screen living room backs to flat screen bedroom. soft king bed with cool modern painting above. I wanted to steal all the furnishings to take home! Desk, huge walkin closets, huge bathroom w soaking tub &walking shower. Toilet in separate room. Layout a little odd in bathroom &some signs of disrepair but didnt bother me. terrace left something to be desired bc no view, side wall blocked out any view of busy Collins ave, but I wouldve liked to see. solo, I felt I couldn't use all the amenities offered, but for couple wanting to entertain &be near the hottest clubs, great! Its not on the beach but you can be there in 2 mins. More quiet ritzy area of Collins. More likely to see very wealthy locals &maybe celebs vs tourists &college kids further south (below 16th) on Collins. Def recommend Lisateave

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Overall the hotel was nice and convenient with excellent customer service, however 2 out of the 3 nights I stayed there was no AC and it was 86 degrees out which I didn't find to be acceptable after having paid what I did each night.

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The room was a little dusty and the air condition in the building worked 2 out of the 5 days of my stay.

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I booked this place out of desperation for a business trip when the entire island seemed to be booked - literally, I didn't even check out the Boulan website beforehand, because my only other options were of the 2 star variety. This ended up being an incredibly pleasant surprise, as my room was a full-on apartment-style suite, brand-new construction, […] with condo finishes and a wraparound balcony with a decent view of the ocean. I didn't have time to spend at the rooftop pool, but next time I'll build that into my plans. My main critique would be that this is still set up a bit more like a condo than a hotel - it would have been nice to have the complete appointments one has come to expect, for example a blow dryer or cotton swabs in the bathroom. And despite my room having its own individual wireless router, it didn't seem to get reception in all parts of the apartment. Also there was a hair on one of the pillows (thankfully there were five or six of them), which really grossed me out. In sum, this has the potential to be a five star place if they pick up the attention to detail. Lisateave

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I was woken up by Jack Hammers busting concrete at the lobby of the hotel, went to Manager and asked what's happening and said that they were remodeling the restaurant and that the noise will continue for at least 4 to 5 days. I had to check out and move accross the street with my 3 children and luggage.

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Not a traditional hotel. It's more like a luxury apartment house. We had a very comfortable stay and will be sure to book there again.

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Nice condo and great staff! Roof top pool off the hook sexy!

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Boulan South Beach has beautiful and very very spacious rooms. The room decor was amazing and beyond words. Its about 10-15 mins walking from Lincoln Mall and Oceandrive which is not bad. The only negative was that when we got down for breakfast the breakfast was wiped out and they apologised for it and made some arrangments. You dont expect that from […] a 5 star but they were in their setting up stage and did apologise for it. Lisateave

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At the entrance of the hotel, the reception usually has 02 people in one day and one at night, so with little security. The continental breakfast place is inappropriate. One day been waiting for my car and a street walker came through the front door and went to the cafe and got some food. The pool is on the terrace, has a nice view, but there is no […] bar service. The room we got was great for the size, there is microwave, oven, hob, cooker, two television, a desk, a couch, large bathroom, etc.. The cleanliness of the room was not good. It has wi-fi. Lisateave

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Despite a couple of initial hiccups on arrival which they were more than obliging to fix as these are very new apartments. Our experience overall was fabulous in every way. Fom the size, look and comfort of the apartment to the service and friendliness of all staff. This place is a winner and was by far the best accommodation we had in our 4 weeks of […] travel. I could quite happily settle there and make it home. Should I return to Miami it will be the place to return and have already recommended it to family at home. What a find! Lisateave

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swank

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Our entire experience was AMAZING! The entire staff was great! The rooms are beautiful as well as the roof top area. Everything is clean and well kept. We cant wait to stay there again.

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We weren't originally going to stay at the Boulan. We only booked ourselves into this hotel after shifting from The Perry because of renovations. What a fantastic find it was aswell. When we checked in we were offered 3 different rooms and even giving a key to an apartment on the forth floor to see if we liked it. Sure enough it was great. The staff […] at the front desk were extremely efficient and superb. The rooftop pool and gym where great. As people have stated in other reviews this is more of an apartment building than a hotel. Or room didnt have a land line phone but in saying that we wernt holidaying in miami to call upon room service at all. The facilities in the room were good. Two 42" tvs, fully setup kitchen and big bathroom. We will be returning to the Boulan at the end of our trip in the USA because it was such a pleasant stay. Lisateave

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I absolutely love this hotel! I felt so at home there, and the staff couldn't be friendlier or more helpful. I had a couple very minor issues, not even worth mentioning, but the reason I do is because they handled it so beautifully and so quickly that my respect for them grew even more. The location was perfect for my needs and I will stay there again […] & again. The accommodations are beautiful and extremely roomy. Everything is brand new. Gorgeous patio area & beautiful pool on the roof. I highly recommend it! Lisateave

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Pros: The rooms were big and spacious. Cons: The room only had 1 key and allowed you to only go to that floor. We had problems going to another floor where our friends were on.

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I enjoyed my stay. I loved my room!! I didn't get a chance to visit the pool area but I'm sure I'll be back again. The only thing I didnt like was the house keeping. They came to the room at 6:00 when we were showering and getting ready for dinner. They had an attitude and said "now or not al all". I thought that was rude. They could have at least given […] us clean towels, but they didn't. Other than that I enjoyed my stay! Lisateave

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Had the best time at this new and upcoming hotel, the staff was BEYOND accomodating, can't wait till my next stay! A must see if you plan on staying in Miami Beach!

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The Boulan is a beautiful well thought out home from home for discerning travellers. Designer rooms, fully loaded kitchen, flat screen tvs, top end furniture. It comes though without the huge price tag! We stayed on the 3rd floor (rm 311). The rooms are immaculately clean and much larger than a normal hotel. The Boulan is really a set of condo's (high […] class) with an impressive and friendly staff at the front desk (Robert & Bruna) who answer all questions and seem to love what they do. The building has the most gorgeous rooftop pool with lounge chairs for sun worshippers to boot! You really have to see its design. Boulan is a 3 minute walk to South Beach and is located right next to Ocean Drive. We drove and valet parking is $32. Daily and you take your vehicle as many times as you like with no additional charges. My wife, six year old loved the place as did I. As Arnold Schwarzenegger may have said ' I will be back!' Lisateave

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The room/condo was large with a separate bedroom and livnig area (two TV's,). The staff was friendly and helpful. The beach is only a block away and made for a great sunset swim in the warm water. Superb dining is about 6 blocks away and it is safe to walk after dark if you stay on the main streets. There is a Walgreen's one block away. Cab ride from […] the airport is about $35-$40. My only complaint is the poor condition of the bed. The matress sagged so much we had to put a pillow in the center to fill the hole. There was a sliding door that separates the bedroom and bathroom that was off its track, but that didn't bother us. Overall, this is a great lower cost option if you want to be away from the craziness of SB but close enough to visit. Lisateave

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I had a good time everything was great I just need to back late fall.

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loveddd it !! :) we stayed in a beautiful room! the pool and hot tub is on the roof and at night it was very romantic :) The only problem was parking, everytime you valet your car and wanted to go back out you would have to pay 15$ everytime u wanted your car back and the guy behind the counter was not to pleasent at all! He was rude about the situation […] and when it came down to helping us understand how it works. We payed the valet guy also and he basically snatched the money out of my boyfriends hand as if we were going to take the car and not pay :S weird.... Lisateave

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This Hotel was Beautiful, the furniture was modern, it was very spacious and clean. The ocean view that they advertise is false, the only view you can get of the ocean is from the roof top which i have to add how amazing it is especially if you enjoy laying out by the pool. The only Balconies I saw where in the Pent house suites. The rooms have a washer […] and dryer that really comes in handy along with the full kitchen. The 2 Front desk clerks Michael and Armando where awsome. My Experience in this Hotel was Great Besides the experience I had with the Hotel Manager, If you can avoid the Hotel Manager as much as possible you will def Enjoy This Hotel. MANAGEMENT IN THIS HOTEL HAS NO PROBLEM LOOSING CUSTOMERS ! Lisateave

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