Broneerige võrgus või helistage:
800 004 4466 TASUTA lauatelefonistKõnedele vastatakse inglise või vene keeles. Inglise k ööpäevaringselt 7 päeva nädalas. Vene k E-R 10.00-19.00
Arvustatud Hotels.com kliendi poolt dets 21, 2012
See külastaja ei jätnud kommentaari.
Hotell võib lisakülalise eest kohaldada lisatasusid.
Ettenägematute kulude tagatiseks tuleb sisseregistreerimisel esitada ametlik fotoga isikutunnistus ja maksta deposiit kas krediitkaardiga või sularahas.
Eripalvete täitmine sõltub sellest, kas täitmine on sisseregistreerimisel võimalik, ja nende eest võivad lisanduda eraldi tasud. Eripalvete täitmist ei saa garanteerida.
**Need mugavused ei pruugi olla saadaval kõikides tubades. Mõne mugavuse kasutamisega võivad kaasneda lisatasud.
Hotelli renoveeritakse vahemikus 19. juuli 2013 kuni 30. juuli 2013 (lõppkuupäev võib muutuda). Seetõttu on häiritud järgmiste alade kasutamine:
Hommikusöök (soojade ja külmade toitudega Rootsi laud) on lisatasu eest saadaval igal hommikul ajavahemikus 6.30 kuni 10:00 ja selle pakkumise kohaks on restoran.
Restaurant Atlantis on restoran, kust avaneb vaade linnale. Restorani spetsialiteet on Vahemere toidud ning seal on saadaval hommikueine, lõunaeine, õhtusöök ja kerged toidud. Külastajad saavad nautida jooke baaris ja einestada värskes õhus (ilusa ilma korral). Kellaviietee.
Toateeninduse olemasolu: toateenindus.
Recreational amenities at the hotel include an indoor pool, a health club, a sauna, and a steam room.
The recreational activities listed below are available either on site or nearby; fees may apply.
Asutus rakendab teeninduse eest ja sisse- või väljaregistreerimisel järgmisi teenustasusid ja ettemakse/deposiite.
Ülaltoodud loetelu ei pruugi olla täielik. Teenustasud ja ettemaksud ei pruugi olla näidatud koos maksudega ning võivad muutuda.
Hotell võib lisakülalise eest kohaldada lisatasusid.
Ettenägematute kulude tagatiseks tuleb sisseregistreerimisel esitada ametlik fotoga isikutunnistus ja maksta deposiit kas krediitkaardiga või sularahas.
Eripalvete täitmine sõltub sellest, kas täitmine on sisseregistreerimisel võimalik, ja nende eest võivad lisanduda eraldi tasud. Eripalvete täitmist ei saa garanteerida.
Tiergarten, an expanse of greenery located in the city centre, is Berlin's largest park and features the Reichstag, Brandenburg Gate, Victory Column, Bellevue Palace, Soviet Memorial and the zoo. Extensive renovation of the government quarter along the Spree, including Potsdamer Platz and the main train station, has spread to land that was formerly the border zone. The park is popular with runners year round and outdoor food vendors in summer.
Vaadake kõiki hotelle asukohaga Berliinwonderful service, friendly staff, and large bathrooms. the room layout was extremely efficient and the breakfast was amazing! I will be back.Kontrollitud Hotels.com kliendiarvustus
"Ok stay."
Hotel is nice but is a about 40 Minute walk from everything worth seeing. Reception staff were vague with providing direction. There wasn't any specific information provided and they weren't really helpful. The in room Internet is bad so don't pay to use it. Go down to the lobby and utilise the free internet as it is faster. Breakfast was well serviced […] and is good. LisateaveKontrollitud Hotels.com kliendiarvustus
See külastaja ei jätnud kommentaari.Kontrollitud Hotels.com kliendiarvustus
See külastaja ei jätnud kommentaari.Kontrollitud Hotels.com kliendiarvustus
"Beautiful property, great location, stiff beds"
This place is stunning! Very modern styling but comfortable furniture in the lobby, bar and restaurant. Service is impeccable. The desk staff were very freindly and helpful. housekeeping was very efficient and timely. Breakfast was awesome! The bar was nice. Surroundings were perfect! Fairly quiet area, yet within walking distance to the Zoo, shopping, […] and train station. Taxis were readily available as well. The only complaint would be the bed. It was WAY too firm, but understand this is a regional preference. It was like sleeping directly on a box spring. If it weren't for this, I would have given the property all fives. LisateaveKontrollitud Hotels.com kliendiarvustus
Vastab Pestana Berlin Tiergarten Dear Ryan, thank you very much for your review. We really appreciate your comments, especially those concerning the employees and look forward to welcoming you back to Pestana Berlin Tiergarten. Kind regards.
"Quality hotel a little out of the way"
This is a recently built hotel and is in very good condition. The communal areas are very pleasant if a little 'soulless' . The rooms are stylish although some of that style can get in the way of substance - for example the sliding glass door into the bathroom provides no sounds insulation and ours made a lot of noise (not great for a middle of the […] night visit!). On the upside, breakfast was awesome! LisateaveKontrollitud Hotels.com kliendiarvustus
Vastab Pestana Berlin Tiergarten Dear Traveler, thanks for your great feedback and your statement about the breakfast. You know, that the design will reflect the Portuguese lifestyle? Best regards from Berlin – Pestana Berlin Tiergarten
"quality"
I cannot belive the value of this hotel. Extreamly modern and clean. Pool, steam room sauna all excellent. Good location walked to all the main attractions. Only issue is wifi is free in the loby but not in your room.Kontrollitud Hotels.com kliendiarvustus
Vastab Pestana Berlin Tiergarten Dear traveler, we’re pleased about your statement. Thank you! You know, that you can use the internet via lan free of charge in the rooms? See you soon at the Pestana Berlin Tiergarten
"Bad experience"
When I walked in the room it has very bad small. I asked them to do something or change the room but they send some one who spray the room. Then open the window while out side was freezing. Very bad location. It not close to anything. It's middle of no where.Kontrollitud Hotels.com kliendiarvustus
Vastab Pestana Berlin Tiergarten Dear Kash Please accept our sincere apologies for the issue you encountered in your room. With regards to the location, the Hotel is very well connected to many of Berlin’s main attractions whilst situated next to the city’s largest park, the Tiergarten, and in close proximity to the Berlin Zoo. The Bus 200, which stops outside the Hotel, takes you within minutes to places like the KaDeWe, Kurfürstendamm, Reichstag, Potsdamer Platz and Alexander Platz. Thank you very much for review and we would appreciate the opportunity to welcome you back to our hotel. Kind regards,
See külastaja ei jätnud kommentaari.Kontrollitud Hotels.com kliendiarvustus
"Good business hotel in the Diplomatengebiet"
Comfortable hotel next to the Korean Embassy and opposite the Nordic Embassies at the south side of the Tiergarten. The room was clean, large and comfortable with a good desk and chair for working and an armchair TV for relaxing. The food is good and reasonably priced, with a good breakfast buffet and good selection on the dinner menu. The pool is a […] little small and the sauna/steamroom area is somewhat cramped. As I depend on being able to swim when I travel, and enjoy a comfortable spa area to relax in after a busy day, this is the reason foer giving the hotel a 4 overall. For those who couldn't care less about swimming or saunas then consider it a 5. LisateaveKontrollitud Expedia kliendiarvustus
"overall good value and clean!"
Well maintained and good value for money. Great foid in hotel restaurant if a little slow on service. Bar is expensive but drinks are well made. A short stroll to zoo and bit further to brandenburg gate but taxis are frequent.Kontrollitud Expedia kliendiarvustus
"CLOSE TO MAJOR ATTACTIONS"
This is a lovely hotel; friendly service, clean spacious rooms and excellent location in terms of access to bus/train transportation and a park. The breakfast(s) were delicious; and the quality of food and beverages was most appreciated. Would not hesitate to recommend it to our friends. Thank you!Kontrollitud Hotels.com kliendiarvustus
"Nice and modern, location OK."
Clean, modern hotel. V.quiet. Small spa area but pleasant for a single visit. Location is a little out the way, although on main bus route. 15min walk to U-Bahn. Not many restaurants nearby, but try the Thai restaurant Suksan around the corner. Reasonable and tasty.Kontrollitud Hotels.com kliendiarvustus
"Very good for both business stays and family"
A nice and quiet hotel, centrally located, Nice staff and all the comfort associated with 4 stars.Kontrollitud Expedia kliendiarvustus
Vastab Pestana Berlin Tiergarten Dear Viorel V, thank you very much for posting the review. I was very happy to read your comments, especially those regarding our staff and the cook. Our restaurant indeed enjoys a very good reputation in the area and amongst its customers for its freshly prepared at very high quality. I will share your comments with the kitchen and I am sure they will be very pleased. We look forward to welcoming you back to Pestana Berlin Tiergarten. Best regards,
"perfect hotel for a romantic weekend"
Lovely hotel with great facilities in a very good location for many of the sights. Breakfast was realty good.Kontrollitud Expedia kliendiarvustus
Vastab Pestana Berlin Tiergarten Dear davo, we’re pleased to hear that you had a romantic weekend and a nice stay in Berlin. See you soon at the hotel Pestana Berlin Tiergarten nearby Zoo and Siegessäule.
"nice hotel"
hotel was lovely and clean, although the bed was rather uncomfy and accompanied with a strange knocking noise somewhere outside my room most nights, made sleep hard. Very close to the victory column, a good 15/20mins walk to brandenburg gate/unter den linden. overall a nice hotel.Kontrollitud Hotels.com kliendiarvustus
Vastab Pestana Berlin Tiergarten Dear Jennifer, thanks for your feedback and your statement about the location. You know, that we have Twin and Double beds? We wish you a lovely weekend! Your Pestana Berlin Tiergarten team
Beautiful hotel just next to the Tiergarten and Bauhaus archiv. It's not very close to the UBahn or SBahn, but walkable! The rooms are very clean, modern, comfortable. I would say though that in general the room was way too hot. We were here in February and the heating system is not easy to use and it was just simply too hot all the time. So we cracked […] a window open at night. LisateaveKontrollitud Hotels.com kliendiarvustus
"Nice hotel but borring location"
Hotel service is great and breakfast as well! But we stayed a week and the floor got very dusty and dirty (it was snowy/rainy wearher). seemed like the cleaning was just tidying and new towels. And the location is in the bermuda triangle of Berlin with no tubes (u-bahn/s-trains) and no cosy hang outs nearby. Walking distance to main sights on not so […] rainy days though. LisateaveKontrollitud Hotels.com kliendiarvustus
See külastaja ei jätnud kommentaari.Kontrollitud Hotels.com kliendiarvustus
"the best hotel ive ever stayed at"
easily the best hotel ive ever stayed at and i do travel a lot! great location, helpful staff, excellent food and amazing rooms! ill be back:)Kontrollitud Hotels.com kliendiarvustus
"Perfect place for a luxurious city break"
Had an amazing stay at the Pestana, the room was an absolute treat, felt very luxurious, with some really nice touches like the red sofa and the ipod docking station. I loved the bathroom and especially the mood lighting over the bath! The bed was like sleeping in a cloud, what a lovely experience it was going to bed every night. The breakfast was also […] absolutely delicious, and a very impressive selection of options to choose from. Plus the added touches of the pool and steam room were a real added bonus, added a real sense of relaxation to our stay. Overall I had an absolutely fabulous stay at the Pestana and would definitely recommend to anyone. LisateaveKontrollitud Expedia kliendiarvustus
Vastab Pestana Berlin Tiergarten Thank you for taking the time to share your beautiful statements about the Hotel Pestana Berlin Tiergarten. We’re pleased to hear that you had a nice stay. We wish you a very good day. Best regards from Berlin
"Pestana - very nice hotel in Berlin"
This hotel was very nice and modern. However there was no wifi in the room (just in the lobby), and the swimming pool was too cold to even want to get in.Kontrollitud Hotels.com kliendiarvustus
"Great location for long weekend."
Very modern and staff were superb. Great breakfast and location of hotel is ideal for tourists. Loved the shower and bathroom, only fault would be the lack of english speaking programs on the tv.Kontrollitud Expedia kliendiarvustus
Vastab Pestana Berlin Tiergarten Dear Halinka, thank you for your beautiful assessment! We will contact our TV-Partner and hope, that we can insert more English speaking programs. See you Soon at the Pestana Hotel Berlin
Very impressed with the staff and the rooms especially the bathrooms.Kontrollitud Hotels.com kliendiarvustus
"Fantastic hotel near the center but quiet"
Really nice hotel located just 10 minutes walking to the zoo area, but within the embassy area, quiet and convenient to travel all famous view spots in Berlin. Room is very clean are well decorated. Front table really helpful and friendly. Had a really nice stay. Only one thing to be improved to reached the highest satisfaction, if the breakfast can […] changed from day to day... LisateaveKontrollitud Hotels.com kliendiarvustus
"within walking distance"
really enjoyed my stay breakfast was expensieve and finnished up very prompt. i really enjoyed my stay and would recommend this hotelKontrollitud Hotels.com kliendiarvustus
Vastab Pestana Berlin Tiergarten Dear Guest, Thanks for your statement and your comment about the breakfast. You know that we have our own bines and will produce our own honey? See you soon at the Pestana Berlin Tiergarten
"great place to stay"
The hotel is very comfortable. Its stylish. Helpful staff.great breakfast,lots of choice. Leisure faciltys great. Great location for sight seeing the city and going out in the gay district. Only one complaint. Would be better to have wifi in the bedrooms and not just reception area.Kontrollitud Expedia kliendiarvustus
Vastab Pestana Berlin Tiergarten Dear Paul, thanks for your great statement. Since last week we can offer you in all rooms Wifi. See you at the Pestana Hotel Berlin
"Clean, comfortable hotel in a great location"
The hotel is near most of the sights in Berlin, in patricular the Brandenburg Tor, Reichstag and the Ku'dam. The hotel was spotless with friendly staff, rooms and decor exactly as shown on the website. It's a great base as opposed to an experience in its own right, but it does have a gym and a pool. We would definitely recommend it.Kontrollitud Expedia kliendiarvustus
Vastab Pestana Berlin Tiergarten Dear Carol, thank you for your beautiful assessment. The sound in the eleivator will reflect the portugiese life of harmonie See you soon at the hotel Pestana Berlin Tiergarten
"Quiet area, excellent location"
I spent 5 nights at Pestana Tiergarten and was very satisfied. The rooms are comfortable and practical. The area was very quiet and safe. You could not get a better location - the 200 bus was right outside, and I used that to go to Alexanderplatz and Potsdamer Platz for sightseeing. Lots of shopping within walking distance with Kurfürstendamm and KaDeWe […] very close. I didn't have time to go to the Zoo, which is almost around the corner. However, it was great to have the Tiergarten park outside my door. I missed WiFi, but the hotel tells me it's being installed January 2013, so I might come back for a business trip. Good breakfast, the dinners were also good. LisateaveKontrollitud Hotels.com kliendiarvustus
"Great Hotel for a visit to Berlin."
This hotel is in the right spot for anyone who wants to visit Berlin. Out the hotel and right walk for 10 mins you are at the Zoo, another 5 are your in the shops. Out and left takes you towards the famous gates, you walk along the gardens a nice walk. If you dont fancy a walk bus stop's are within 50m either side of the hotel. The staff are very helpful […] and on hand 24hrs a day. The gym and pool are very good as is the sauna and steam room. Breakfast is first class either hot or cold or both!!!! LisateaveKontrollitud Expedia kliendiarvustus
Vastab Pestana Berlin Tiergarten Dear Helen & Mick, thanks for your beautiful assessment You Know, that we have in walking distance the sightseeing – hop on hop off bus station? We wish you a Happy New Year. Best regards from the hotel Pestana Berlin Tiergarten
See külastaja ei jätnud kommentaari.Kontrollitud Hotels.com kliendiarvustus
See külastaja ei jätnud kommentaari.Kontrollitud Hotels.com kliendiarvustus
We went to Berlin to celebrate my b.friend's b.day. The hotel was nice,modern and clean. We tried the food as well, had dinner at the hotel and we loved the food especially the lobster and deer stew were outstanding.We were not impressed by the city but the hotel compensate us.Many thx :-)Kontrollitud Hotels.com kliendiarvustus
Vastab Pestana Berlin Tiergarten Thank you for your beautiful assessment and the very good description. We wish your friend all the best to his birthday! You know that we have our own bines and will produce our own honey? See you soon at the Pestana Berlin Tiergarten
"Pestana Berlin Tiergarten"
Very modern comfortable hotel. Swimming pool is about 1.5 meters deep and comfortable temp for swimming. No spa, but sauna. Breakfast selection is fantastic. The hotel is within walking distance of a Hop-on-hop-off bus tour stop, less than 10 Euros taxi ride from train station, and less than 15 Euros taxi ride from airport.Kontrollitud Hotels.com kliendiarvustus
"Nice modern hotel, but bad Internet"
The hotel rooms are small but adequate and nice and modern. There is nothing directly around the hotel but you can walk easily enough to shopping and restaurants and public transport. The first room we checked into had no Internet. After trouble shooting on the phone with the Internet company for over 2 hours we were told that the room had Internet […] problems with the last guests. We switched rooms and got connected but it was a horribly slow connection. If you are a business traveler and require Internet, be advised. The spa was very small but nice. The pool is not large enough to swim laps in. The showers in the spa area had loads of black mold growing, which was a turn off and a health hazard. Overall nice place but would be better with good Internet! LisateaveKontrollitud Hotels.com kliendiarvustus
"Very good location and very nice hotel at very goo"
Extremelly satisfied . Very good location . Next to South Korea embassy and other embassies . Next to Inter continental hotel . Good and helpful staff .Kontrollitud Hotels.com kliendiarvustus
"Great for a quiet getaway."
Really nice staff....decent location. Two bus stops nearby for the 100 and 200 busses which get you to pretty much anywhere and to the nearest big bahnof stations. Staff were nice and friendly. I thought the welcome drink (albeit water) was a nice touch. The bed was comfy and price was good for the area. Overall would recommend!Kontrollitud Expedia kliendiarvustus
"European beds suck"
While the bed in this hotel is not atypical of European beds, it leaves a lot to be desired. As seems to be standard, the bed is two twin beds pushed together (and as easily pushed apart, whether intended or not). The photo of the room showed what looked to be a single king-sized bed, but the bed in the room does not look that way. It has two separate […] beds with separate comforters. Again, this seems standard for European rooms, but it's still obnoxious. Other sources of annoyance were the constant clicking outside the room (about once every 1-2 minutes, something would click between one and eight times). I never figured out what it was, but it happened at all hours. It wasn't loud, but it was annoying. Additionally, the free in-room internet (wired only) is ridiculously slow. The one telephone call that I successfully made cost 6 Euros for a local call that was only a few minutes long. The breakfast buffet was decent, but quite pricey (14 Euros/person/day). The swimming pool is tiny and since it is unheated, it is basically unusable. There is no hottub or jacuzzi. Other than that, the stay was lovely. The hotel is nested in Tiergarten, which is absolutely beautiful. The staff is kind and helpful. The on-site bike rental is convenient (though the bike aren't great). LisateaveKontrollitud Hotels.com kliendiarvustus
"An excellent hotel for both short and long breaks"
A very pleasing experience. The staff were very friendly and helpful.Kontrollitud Expedia kliendiarvustus
"Perfect for what we needed - recommended"
Had a lovely 4 night stay - room was very clean and we opted to have maid service (although the hotel offers you a 5 Euro incentive if you choose to forgo this). The hotel is stylised and offers a modern and contemporary environment which we liked. The bathroom was lovely, loved the rainfall shower. Staff were helpful and were happy to recommend restaurants […] and places to visit. The spa was nice (small) but had everything you would need for a short stay. The only criticism I have is that we had to pay €2.50 each to use the bathrobes to use in the spa - althought this isn't much I've stayed in other 4* hotels and this has been included. Overall a great hotel that was perfect for our sight seeing trip to an awesome city. LisateaveKontrollitud Expedia kliendiarvustus
Vastab Pestana Berlin Tiergarten Thanks for your great feedback. The “Pestana Hotels and Resort” will save the environment, so that we offer all guest a 5,00 € Voucher for our Bar instead of daily cleaning. We wish you a nice day. Your team from the Pestana Hotel Berlin Tiergarten.
"Modern Hotel, quiet location"
Hotel is in quiet location next to the Tiergarten and embassy area. It is a good location for people wanting to explore the city. Central Berlin is easily accessible,there are bus stops located close by (bus 200) and the ubahn/sbahn is not too far to walk. I booked the hotel at a great price and it was easily worth more. Rooms are modern, nicely decorated […] and adequately equiped. There is a swimming pool but it is very small - it can just about fit 2 people swimming.You can rent bicycles from the hotel -berlin is very flat so this is ideal way to get around. My only complaint was the pillows which were not very supportive (but I did not bother asking for replacements). I did not eat at the hotel but may have decided to eat there if I had a chance to read the menu in my room - I did fancy room service at one point as there was little choice within the minibar. The menu is printed in the lift but not enough time to read it! LisateaveKontrollitud Expedia kliendiarvustus
Vastab Pestana Berlin Tiergarten Were very happy about your statement. Thank You! You know that we have a pillow menu? So you can search your lovely pillow. Best regards from Berlin.
See külastaja ei jätnud kommentaari.Kontrollitud Hotels.com kliendiarvustus
"Great place to stay"
We stayed 3 nights. The staff were extremely helpful, spoke good English and knew their hotel, directions to other locations and recommendations for eating etc. The room was excellent,very good bathroom and shower. The lighting was good too, very subtle rather than glaring. Very good breakfast with lots of choice, English as well as all the continental […] meats, cheese etc. It would have been good if there were tea or coffee facilities in the room, but there wasn't. We enjoyed the outside seating, both for breakfast and other times of the day. The hotel was well positioned for Tiergarten, Zoo etc. Good double glazing made sure the room was quiet even though next to the main road. Air conditiong kept us cool. I'd give it 5/5 and would definitely stay again. LisateaveKontrollitud Expedia kliendiarvustus
"Excellent hotel in a lovely part of the city"
We were very pleased with the hotel, it came up to all our expectations. The only small gripe was the menu in the resturant at night. It was the same every night, having said that the two meals we had there were well presented and served. The one night we ate in the bar, because there was no one else eating in the dining room, so there was no atmosphere. […] The room was fantastic had a extra large King Size bed, everything you could need, except there were no facilities to make hot drinks in the room. The staff were excellent and very helpful all spoke very good English, The hotel was slightly out of the main city area which we liked, as there was only a short walk to the Zoo Gardens area where there was a bus station and train station. A train trip to Postan is very easy and well worth the journey. Will return again with friends later in the year. LisateaveKontrollitud Expedia kliendiarvustus
"Shiny white, poor wireless, but on 200 bus route"
The hotel is on the main 200 bus route (stops in both directions just outside the hotel) and is very convenient to travel into Berlin city centre and get to the zoo. The hotel sits beside the South Korean embassy (a pretty quiet neighbour) and just down the road from lots of other embassies. The description suggested there was complimentary wifi ... […] this was only available in reception and there was no wifi in the bedrooms. There was free wired internet access (128kbps) in the bedroom and you could pay for higher speeds, but no wifi for ipads/iphones etc. The bedroom was like a scene out of a sci fi movie - bright white shiny plastic walls, white fittings, white duvet cover, and one wall covered with blue wavy wallpaper. Not good if you had a headache. However, room was very quiet and there was airconditioning. Staff were friendly, but not always as helpful as I'd have liked. When I asked where the swimming pool was, it would have been good if they'd mentioned it was mandatory to rent bathrobes from reception as there was no changing room by the pool. There's a great Greek restaurant serving Pizza (honestly) about 5 mins down the road on the other side. LisateaveKontrollitud Hotels.com kliendiarvustus
Needs wifi in the rooms, but otherwise faultless with helpful staff and spotlessly clean maintenance. Very impressedKontrollitud Hotels.com kliendiarvustus
"great hotel for everyone"
very clean, airy, modern and light interior. loved the design of the rooms. Very well thought out.Kontrollitud Expedia kliendiarvustus
"Quiet location on edge of Tiergarten"
Clean, modern room with expected amenities. 15 minute walk from u-bahn and s-bahn station, plan use a bus or taxi. Few restaurants nearby, bar and restaurant staff didn't understand or didn't want to use English. Magnificent view of the park from balcony on 6th floor. Price point was excellent.Kontrollitud Hotels.com kliendiarvustus
"Really cool hotel"
Cool modern architecture. Right next to the beautiful Tiergarten.Kontrollitud Hotels.com kliendiarvustus
"Hotel Concierge Were Unpleasant"
We arrived having lost luggage at the airport. We were given a claim form from the air port to give to the concierge at the hotel so that they could check on the status of our luggage. The colleague at the desk took the form and indicated that she would let us know when the luggage arrived. We went out for dinner and when we returned, we checked in […] to see if there had been any calls from the air port. The colleague was curt with us and said that she told us we would be notified if the luggage had been found. Later that evening, I called down to ask if they would please contact the number on the form and the colleague at that time said that we would have to call but we would be charged. I asked him to call for us as that is what most 4 star hotel concierge's would do. He said he was too busy. I told him that I was a guest just as everyone else and that I did not appreciate his lack of willingness to assist us. We had no clothes! He was argumentative and said he could not find the form I turned in. I told him he would need to go look for it as that was his job and he insisted he couldn't take time to look for it. 5 minutes later he called and said he found the form but it was too late to reach anyone. The luggage finally arrived at midnight and we he called and woke us up to let us know. I did not find the colleagues at this hotel at all welcoming. The beds were very uncomfortable with flimsy pillows and no sheets. Just a flannel blanket. LisateaveKontrollitud Expedia kliendiarvustus
Vastab Pestana Berlin Tiergarten Dear Traveler, thank you for your statement and sorry for the trouble with the lost package. We will training our service- team. You know that we have a pillow- menu? So you can change your pillow and your blanket. Best regards.
Arvustused ja hinnangud sellel veebisaidil on külastajate ja teenusepakkujate subjektiivsed arvamused, mis ei kajasta Hotels.com seisukohti. Hotels.com ega arvustuse kirjutamisse kaasatud pooled ei võta vastutust võimalike arvustustest tulenevate kahjude eest.