The Palms of Boracay - Boracay

I got most of the things that I asked for. A seaview room, a king sized bed, flatscreen tv with cable, a nice bathroom, and above all, a hotel with a good pool. The main thing that lacked in this place was good wifi access. Everybody had to go to the lobby just to get free internet. Such a big hassle, that really threw me off. Plus the photos from their […] main website was deceiving, this is not a beachfront hotel. We had to walk down and cross some boats just to get to station 1's shore. The wood railings by the cabana also badly needs to be fixed. The staff was really nice and friendly tho. Lisateave

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we had a very pleasant stay at this hotel. Clean vey friendly staff, not far from the beach good transport to and from the Dmall. all in all we enjoyed our stay and recommend this Hotel to anyone

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The positives first. This hotel is very well located even if it is not directly on the beach. Also the staff are all very friendly and especially the staff in the restaurant / bar do we very well. Unfortunately their colleagues at the front desk are not nearly as professional or competent. In addition they advertised and promised sun loungers on the […] beach were not available and beach towels were hard to come by most days. My friends had a partial ocean view room, which rather than the ocean only offered a view directly into the new hotel being constructed about 1.5 meters away. These things are not minor nuisances as these are things that are promised and you then get annoyed that it is not delivered. I would not stay there again, and as Boracay is full of hotel options I would recommend leaving this one very far down on the list. Lisateave

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I booked this hotel for my honeymoon, big mistake. On arriving, I requested for a sea view room and was instead given a room which overloooked a construction dump, despite having informed reception that we were on our honeymoon. It was all downhill from there. Everytime we went out, the door would lock shut and not open with the key card. We would spend […] ages waiting for the door to be unlocked. Imagine returning after a day out!! After this happened about 10 times over 2 days, I asked for a change of rooms and was refused again!!! On the day we left Boracay, we wanted to book an airport drop off. Now my booking confirmation email specified a certain amount. On asking the front desk,they quoted a figure much higher. When I showed them the reservation email, the lady mumbled something about old rate and new rates. The only good thing I have to say about this hotel are the hotel boys.They are pleasant and helpful. Boracay is a lovely place, but this hotel can spoil the whole experience. For once I had discounted customer reviews while booking this hotel and it spoilt my honeymoon. If you are looking for a budget hotel experience, then this hotel will be suitable. But this hotel is needlessly on the expensive side. I have never had such terrible customer service anywhere else in the world,not even from budget hotels. If you are looking for a romantic experience or creating some good memories, stay away from the Palms!! Heed the bad reviews on here,they are here for a reason. Lisateave

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Our room was very big, clean and excellent value for money. The staff at the reception desk, dining area and also cleaning/maintenance are very friendly and ensure guests are well looked after. The Hotel itself is located in the Station One area, which is the best part of the main tourist area and only a short walk to the beach. A free shuttle van for […] guests operating every hour from the Hotel to the main shopping locality is a real bonus. Lisateave

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If you want to be at the quiet end of the beach, this is a good location and you may get a competitive price from them. It is about 4 mins up the hill from the farthest end of White Beach. The pool is nice. The staff wants to please, but is in reality a bit 'Fawlty Towers'. The food is not good, but then you can just walk down to Fridays or some other […] place. For me it all comes down to the price you can for this place. If it is a significant discount to Fridays, then it is a deal. Lisateave

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Quite comfortable overall & mostly nice & helpful staff.

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I stayed at the Palms for 4 days and had a wonderful time the staff were friendly and helpful The rooms were spacious and elegantly furnished with housekeeping everyday The room opened out onto a balcony with a breathtaking view of the sea. The hotel provided a free regular shuttle bus into the village centre, which was only 5 minutes away. All in all […] it was great value for money. Lisateave

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First, the hotel is high-end with quality furniture and fixings. Second, food is great. Third, they were very strict with visitors; it was already irritating. Fourth, the location is at the far end of Station 1 where there are no bars or "gimmick" places and trike fare costs double than other Station 1 hotels or inns. But you have the beach to your […] self. Lisateave

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The hotel is nice enough, but has some major drawbacks. First of, it's not on the beach and there is some detouring to get there, where there are no beds. Far worse is that there is construction site 10 meters away from the hotel, so that our room looked out on solid conrete wall. And if that wasn't bas enough, the waterpomping system made so much noise, […] is was impossible to have a conversation on the balcony. I reported this to de staff, but they were unable to change rooms, beceause it was fully booked and they left things at that. In conclusion, you have luch if you are on the other side of the hotel, but at these prices, there should be a view/ a beach / peacefullness. Lisateave

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cooking is not allowed in rooms even if the descrisption saying there are cooking facilities and other Cookware, dishware, and utensils provided. The front desk was serving awfully and rudely.

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Very good near new hotel with large modern rooms with all the conveniences, nice pool area and staff that tried very hard to please, situated at one end of beach slightly out of the way but nice walk to Dmall on beach or short ride in tricycle, overall would recommend

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Quite expensive, far away from White Beach (you need a tricycle or the hotel bus), does not have its own beach area, hotel staff spoke very little English so difficult to communicate, dead cockroach found on floor when we checked in, airport transfer arranged by hotel 3 x normal price.

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四人住宿四晚的兩房一廳房型, 主臥室還不錯. 另一個房間幾乎沒裝潢, 只有一個浴室稍嫌不便, 設計稍嫌不良, 沖澡會弄濕地板. 沒有盥洗用品. 房間裡並無wifi, 要另外付費. 只有大廳可以wifi速度很快.早餐不好選擇非常少. 接駁車到晚上十點來回dmall一小時一班. 走到s1海灘五分鐘, 但因為無私人海灘, 建議可以去附近別的飯店點杯飲料就能有躺椅( discovery跟fridays不允許). 一路走到s2 dmall約30分鐘.

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our room "DOOR LOCK" was out of order. We (my family) waited for 2 hours in front of the door. there was no manager. amazingly... Nobody said "sorry"

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位置在S1的最北，但是酒店步行到沙滩至少需要5分钟，我订酒店钱忽略了这个是重大失误。客房比较宽敞干净，舒适度还可以，但是不提供任何洗漱用具。服务态度不错，对你的需求都能够有回应，但是餐饮很简单，对这方面有要求的朋友尽量别在酒店里用餐。也许前两天住的Monaco suites太满意了，所以觉得Palms 性价比一般。

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おそらく9割の部屋から見えるのは、とても残念ですが目の前に建築中のビルだけです。

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Долго выбирал отель на острове Боракай, в итоге остановился на этом. Отель превзашел все мои ожидания. Хороший дизай в этно-модерновом стиле, очень внимательный и дружелюбный персонал. Отличный ресторан при отеле. Просторные номера с удобной кроватью и просторной ванной комнатой. В номере всегда чисто, никаких лишних запахов и тд. Тихо и уютно. До пляжа […] идти две минуты. Пляж это отдельная история, здесь нет многочисленных назойлевых торговцев, нет шумной толпы как на D'mall, очень тихо и спокойно, сплошной релакс. Очень рекомендую этот пляж - Diniwing. Единственный минус, что мало лежаков и эти дежаки приходится делить с другими тремя соседними отелями. Если кому хочется отдыхать на центральном шумном пляже, то от отеля ходит бесплатный шатл. В общем очень рекомендую этот отель тем кто любит тихий спокойный и качесвенный отдых. Жили с невестой здесь 9 дней в конце октября, погода был отличная, море спокойное. Lisateave

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The hotel is nice enough, but has some major drawbacks. First of, it's not on the beach and there is some detouring to get there, where there are no beds. Far worse is that there is construction site 10 meters away from the hotel, so that our room looked out on solid conrete wall. And if that wasn't bas enough, the waterpomping system made so much noise, […] is was impossible to have a conversation on the balcony. I reported this to de staff, but they were unable to change rooms, beceause it was fully booked and they left things at that. In conclusion, you have luch if you are on the other side of the hotel, but at these prices, there should be a view/ a beach / peacefullness. Lisateave

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lækkert hotel, fine værelser, beliggenheden noget væk fra centrum men det opvejes af den fine service der er på hotellet med en schuttle bus some kører en gang i timen utroligt venligt personale, god og lækker mad

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