Starmark Vacation Homes - Celebration

Wonderful home!

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Vacation home was 5-star. Clean, comfortable, great location, could not have asked for more.When it comes to the pool and spa however, buyer beware! We had a terrific pool and spa and paid for heat. $32.00 a day and got the very minimum they thought they would get away with! The first three days the pool barely made it to 81 deg. and the spa we were […] told was not a spa but a small "spillover pool" that does not get any hotter than the pool! On the fourth day of our stay the pool guys came to clean. We asked them some questions about the pool and spa and found out everything we were told was a lie! They showed us how to operate the spa, turned up the heat, and set the timer so that we could enjoy the pool/spa morning, afternoon and evening. When i complained about their deception i was told i did not pay for a spa but just pool heat! Are they for real? You can have a home with a pool and spa you just can't use the spa!? They did comp. us heat for the last 2 days of our vacation. Lisateave

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We stayed at a villa in Kissimee ( Sunset Boulevard ). Location was great. However if you haven't got a car you have to walk about 30 minutes to the nearest bus stop.But some villas are much further away from public transport. It is worth checking the lynx service to see how near you are. We booked a 4 bedroom gold. The overall villa was good.cleanliness […] was fine, but the games room was very poor. a small pool table with 1 cue and no black ball! The pool was nice, however the netting around the pool was missing in parts on the roof. The alarms for the doors to the pool were not working. either no batteries or missing sensors. One of the TV's did not work. But, I don't want to put anyone off, because we had a great time. Lisateave

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Was perfect for our family vacation. Kitchen was well stocked. Beds were very comfortable.

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Didn't stay there the people was awful and keep want more and more money

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Quality of house far exceeded our expectations - we were expecting a two bedroomed apartment and were given a three bedroomed house. Pleasantly quiet resort particularly at night. Wonderful wildlife on the lakes. Good facilities for families at the pool and playground. Downside was bad information such as being told in advance that we would be charged […] 100 dollars a day for cleaning and charged for pool heating when we didn't have one. We nearly cancelled at this point until we contacted Starmark and found this was misinformation. Also lack of information in the property itself, for instance we were not told about the extremely efficient daily rubbish collection and where to leave rubbish. We would have been pleased to know in advance that the water in the property is not drinkable. Despite all this it was a lovely place to stay. Lisateave

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Great size house for six adults to stay....little cold to use the pool but it was there and right out side the sliding door....close to disney but need a car...altogether a good alternative to a hotel, more space, washer and dryer, three bathrooms.....we had a really good time there

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Our vacation home had a stale smell, the bed were not very comfortable. The bedding was outdated. Not all the lights worked as they were burnt out or did not have a light bulb. The same lock box code is given to all guests. The rug in the living room was stained. After we returned home, we then received a call from Starmark vacation homes asking us […] how we stained the rug. Lisateave

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We were here for 10 nights...further than anticipated from the WDW parks, but not bad. Would be helpful to supply more hangers, and to know exact location earlier than 7 days before arrival. Also, with eight people, more towel racks would be useful. All in all, it worked out fine, though.

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Very good apartment in excellent conditions and with all we need to have a good stay, in our case we fased a problem to access our apartment the first nigt since the access code they gave us was wrong, however next day they resolved this situation. In general terms the apartment was great! And we are considering continue to use it in future vacatio […] ns Lisateave

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It was very comfortable. It was like home away from home. The place was very clean and very well kept. I enjoyed my stay and will definetly be looking into booking again.

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The house was the perfect size for our family of six. Unfortunately, most of the consumables you would expect to see were not sufficient. For our 11 night stay, there were 2 rolls of toilet paper, two dishwasher tablets, two garbage bags. There was no dish soap, dish cloths or kleenex provided. I would expect something like laundry detergent to be […] excluded, but all of the other items listed above were not sufficient. We purchased toilet paper, dish soap and dish cloths which were only partially used by the time we left. Also, during our stay, we produced enough recyclable waste, but there were no recycle bins available. Finally, the thermostat was set to 76 F and there was a note saying we would be charged if we changed the setting. Lisateave

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First time in a villa and I got to say Starmark Villa's were perfect. Convenient to all parks, shopping and many more attractions that Orlando has to offer. The reason for 4 out of 5 for cleanliness was down to dirty crockery and cutlery left in dishwasher. Not really down to Starmark but the cleaning company they use. Will definitely be using Starmark […] again in the future. Lisateave

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This is not the total price in the web site. When I came to the home they said if you didn't give us $129 for home cleaning we will not give the key. Why $129 it's tooo much for cleaning.

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Excellent! Every part of our stay was wonderful. Will book again.

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It was an amazing home to rent!!!!! If you want privacy look no more!! My family and I had a blast in our 5 day stay we enjoyed it soooooo much we are going back in DECEMBER!!

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This was the best place I stayed ever! My wife and son stayed in a Silver home in a lovely private community. The house and landscaping were well kept. There was a pool in the back of the house enclosed in a large attached fence like net to keep the insects out. It was all fabulous. The house was very clean and spacious. Check in and check out instructions […] were very clear. I would highly recommend starmark vacation homes over a hotel or villa. Its nothing like having your privacy in a gorgeous home away from home. Lisateave

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When we arrived at 1:00 am, we pulled up to a gated community, before we left for the trip my wife asked what happens after hours and they said someone will be on call, they most certainly are and will call back no more than 2 hrs from when you originally called only to tell you that you are in the wrong area(and we were not) When I finally spoke to […] someone on business hours I complained about not having the gate code and they said that they sent and updated itinerary which I was unaware we needed to wait by the computer, we arrived home today only to find our welcome package in the mail. The rugs were all stretched, the toilet leaked and when asked for a late check out it was not a problem for $50 extra dollars on top of the already $50 dollars they take from you as a processing fee, so be aware that you will be charged on top of what you already pay expedia. The staff seem nice they are quick to blame you for things and the phrase they use frequently is it is wear and tear of the house. The pool was a plus until you see an unfamiliar mexican messing around out back not knowing he is the pool cleaner, a little disturbing when you have children..I would dot my I's and cross my T's before booking with these folks ever again. Lisateave

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I was pleasantly surprised! The room was just as the pictures showed it. Very clean. The guards at the gate were extremely helpful and always gave us a wave and a smile either when we were leaving or returning. Close enough to the parks (1/2 hour from door to gate) to go every day, but far enough away not to feel compelled to go. The pool was very pleasant. […] Warm enough to be comfortable but cool enough to be refreshing. I will definitely recommend this hotel to all my friends and family. Lisateave

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I had problems with hot water showered with cold water for days. And when I called they told me that I was gona be charged for them to come out and inspect to see what the problem was with the hot water.

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Watch out for the cranes walking around lol. This was our first Walt Disney trip loved it.

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We rented a 4 bedroom home near kissimmee, Florida for a weekend at Disney from Starmark vacation homes. The house itself was fine but the mattresses were of used-thrift store quality. Unbelievable. Super thin, and so so unformfortable. I have stayed in pleanty of cost cutter cheap hotels in my younger years and yet never experienced this low a quality […] of bed. I wish I was being dramatic, but it was really that bad. We contacted Starmark's office and politely explained our problem and they sent out a person who told us that the quality of the homes, beds, furniture was up to the homes owner and they simply left without offering any resolution. Basically a big who cares! I strongly recommend against this company. We have stayed at many rental homes and town homes for vacation with Other vacation home rental companies and never had this problem. This is my first review I have ever given, I am only taking the time because I feel so ripped off. Our entire trip was effected due to no one getting any rest due to the horrible accomidations and a company with terrible customer service. Lisateave

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Very convienence to all needs. The gated community is a plus for us.

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Rented a 5 bdrm for the family. It felt like home away from home. Wished the check out time was a bit later but overall we had a grand time. The kids enjoyed the pool and us adults enjoyed not going more than 10 steps to take them to the pool. They keep asking me when we are going back.

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House was beautiful however i got a surprise fee of $150 3 days before me stay for "cleaning " despite the fact that we had to leave the place spotless or get charged for it. Plus after spending the day at Universal Studios my family was really looking forward to relaxing in the hot tub and it was as cold as the pool. I even called and told the office […] about it and got know response. I would not recommend this place to a friend Lisateave

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This house i was expecting to be in orlando or in celebration but it was only about 15 min away so it really wasnt a bad drive just a bit of traffic from disneyworld which is expected. We liked the house it was clean, nice quiet neighborhood, alarms on all doors so you know if you child opens the doors especially to the pool. The only downfall to this […] stay i woud say would be not being able to adjust the thermostat. They kept it on 74 so it was rather warm. I would stay at one of their homes again when we return. Lisateave

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Stayed in a Silver rated vacation home in Davenport. The neighborhood was quiet and secure, backed onto golf course. The pool area was clean and spacious. The home was spacious, well laid out but needed some upgrading on the furniture, it was well worn, and mattresses lumpy.The home included a dishwasher, but only one small packet of detergent for one […] cycle, one roll of toilet paper, for 6 people for 6 days. I knew I had to buy any food items, but did not realize I would have to provide my own toilet paper or dishwasher detergent.The bedspreads and bedskirts did not appear to be freshly cleaned, there were stains on them that were questionable as to the origin. Overall it was good.Location was a little far from the parks and restaurants that we visited. Lisateave

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Our vacation was from Feb. 14 to Feb. 21, 2012. A three bedroom condo. We were very pleased with the condo. Clean, with everything in the kitchen that we needed. Reasonably priced. We enjoyed our stay and would recommend these condos. One suggestion for the owners. The small little bars of soap left in the bathrooms are somewhat of a joke for this level […] of accomodations. Please consider using something bigger than a 1"x 2" tiny bar. A small thing I know. But does stand out. Lisateave

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The house was not what i was expecting. It was better. everything was well kept and clean. Very close to all parks and very easy to find when we arrived. recommend a solar blanket for the pool

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The towels were very old and was not very clean. NOT A GOOD NEIGHBORHOOD FOR A VACATION HOME. HAVE NO TOILET PAPER OR PAPER TOWEL AND NO CLEANING ELEMENT IN THE KITCHEN. THERE WAS NO ONE IN THE PLACE TO CHECK IN, MORE THAN ONE HOUR WAIT FOR SOMEONE TO ANSWER THE PHONE.

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PERFECT!!!

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This vacation home was sold as being in the Celebration area and as it turns out it was 15 miles away! The area was very far from everything, the neighborhood was not very nice, the house was large and well laid out but the furnishings were ugly, the bed linens where mismatched, ugly and look like they have been washed 1000 times before. Also, the bath […] linens where thinned by use and reuse, grungy and old. I DO NOT RECOMMEND!!! Lisateave

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We spent 6 nights in one of Starmark's gold homes. The home was clean, comfortable, and in a good location - 40 minutes to the airport, 30 minutes to the theme parks. I e-mailed the customer service with a few questions prior to us arriving - answers were very prompt. It was our first vacation in this area (Hampton Lakes), we arrived in the evening […] - would have been nice to have some info/location on - shopping - grocery, drug , department stores in the home. Lisateave

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The whole neighborhood is vacation homes so we didnt have to worry about inconvincing anyone. Awsome prices for an amazing house. Very clean. Great views. Awsome all together!

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No front desk when arrive on Sunday. Aditional charge for maintenance, never clean or change towels.

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As we arrived to the house, everyone decided to jump in the pool, only to find out the pool was very, very, dirty and slimy !! (problem #1). The next day the A.C BROKE, and we spent an 16 hours in a house that was 95degrees, still not even being able to jump in the disgusting pool to cool off! "On-Call" Costumer service did not have a technician to […] available and said there was no other home we could be transferred to. So, the NEXT day, comes the Air conditioner guy to repair the unit and 2 hours later the pool guy clean the very dirty pool, BUT he left halfway through the process and emptied the spa without letting us know ( i have children that could've easily fallen into that hole), he just left and never returned. To resume... The bathrooms had no hot water until DAY #3, Filthy pool, the pool heater was also broken, Hot tub was drained out, Broken A.C in 97 degree weather, TERRIBLE costumer service. We were not able to enjoy our stay, it was just so exhausting that it was one issue after the other, and no one to help. I DO NOT RECOMMEND STAYING HERE, THERE ARE MANY OTHER GOOD VACATION RENTALS, STAYING HERE WAS A BIG MISTAKE. Lisateave

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Best place to stay

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I made a reservation for a weekend. I arrived to the "hotel" with my entire family and I found out that the office was closed. The reception was over the phone and very unpolite: -- "My manager told me that you need to pay hundred and fourty four dollars of extra fees in order to give you the address of the house and the code for the keys" --. I indicated […] that I didn't know about those extra fees and they told me that I have no choice. Rooms were clean, but the beds and sofa didn't smell well and we had to deal with some allergies. Bring toilet paper. I won't go back to this place again. Lisateave

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We were sent an e-mail assuring us that our reservation was in order and that there was no need to call and confirm so we went to the stated address only to find out that the address given was the Starmark business office e. After a 20 minute wait a representative politely told us that there was another location which handled the check in process and […] that we would have been given that address when we called. I told her about the e-mail that we received and she seemed surprised. This was a bit inconvenienced as we had been travelling. For 10 hours and were tired. The property was very comfortable and enjoyable after we finally arrived and we definitely would recommend it to others. Lisateave

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I rated the cleanliness a 4 only because the master comforter needed to be laundered or replaced. If there is a spot that I can't identify, I'm creeped out. Other than that, the place was great. I had everything I needed to make a meal (even a cool salad wash/spin contraption), do laundry, etc. Our place even had a spa tub. LOVED IT!

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