Platinum Residence - Varssavi

apartment was absolutely spotless and posh and modern, however if something breaks in your room you can be waiting up to an hour for it to be fixed in my case it was the oven had stoppped working so i had to fone reception 5x before anyone came out and i was in the middle of cooking so meal was ruined. they everntually turned up to give me a key to […] another room to go and cook my food which was all the way across other side of hotel. Was so looking forward to the spa and wifi however you have to pay 50zloty for spa and about 10zloty for wifi, what a joke! and breakfast was very dissapointing, we were sent across the way and paid 40zloty for breakfast buffet. Hotel is in a shopping centre. But location is terrible you have to get taxi to it! no way near central Warsaw! Lisateave

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Everything was great, the only thing was the front desk wasn't helpful. For instance, wanted to order take out but they weren't helpful to give any guidance in how to do so. Otherwise the room was clean and stocked with a fridge and microwave, stove, pans,and pots, and silverware and a kettle. The bathroom was therapeutic and relaxing.

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I've stayed at these apartments many times and rate them highly in terms of cleanliness, qulaity of service, friendliness of staff and quietness of the rooms. Negatives for this visit were; I arrived late and had to leave a cash deposit, but had no cash on my - so I had to make a trip to the cash machine. There was no towels in my room when I arrived, […] but fortunately the conceirge had a few spares. Some lights were also not working in my apartment, but overall I enjoy my stay there. Lisateave

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The staff had been to the soviet school of hospitality the rooms were huge but there was neither balcony nor quality in bed linen or anything else its an apartment not a hotel a bit like Ryan air everything costs something extra. A couple stars off an is about right.

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Whilst not the most central hotel, location was fine. Apartment was fantastic.

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Just a short tram ride to the Old Town or to Central Railway Station, most sites found around the Old Town where you can walk from each attraction. Hotel situated in a mini complex with restaurants, cafes & supermarket - perfect as rooms are self catering but if one does not want to cook, there are restaurants to eat at. Rooms spacious with all amenities […] including all cookware for self-caterers. Hotel staff very friendly and able to answer questions. We bought a 3 day bus/tram/metro pass (48PLN) which was a much easier and cheaper way to see all the sights. Would definitely recommend this hotel - good value for money! Lisateave

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Nice modern apartment if you want to stay not only in 1 room. Includes a kitchen, living room, and located quite area. Close to some small shopping area. Worth to repeat.

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Nice flat, clean, everything as advertized. Location was a bit out of the way, but with good weather it would be fine.

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UTTERLY FANTASTIC VALUE, GREAT ROOMS, GREAT STAFF AND GREAT FACUILIYIES CLOSE BY, WOULD HIGHLY RECOMMEND

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Everything I needed was simply a phone call away. The staff was wonderful.

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It is quite comfortable to stay in this hotel,nice balcony,quite cleanliness. I will book this hotel when I come to poland next time.

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15min walk to city centre. Great apartment. Shame you have to pay for wi-fi. Loads of Poles there.

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good location, but beds are too small for a couple. It is the only big negative point of this hotel.

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This hotel is a 100% non smoking hotel and our room (with a balcony) absolutely stunk of stale cigarettes! Besides from that it is ultra cool, ultra modern and a very good price. It is the kind of apartment you could live in, loads of space and fully featured. The couches were a little stained with dirty marks which made us not want to sit on it. We […] arrived late in the evening and were leaving the next day otherwise we would have asked to move rooms. I mentioned on check out that we were not happy with the cigarette smell in the room but the friendly staff member mentioned it was not easy to control. Lisateave

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The hotel room itself is really nice and the receptionist although not the most polite in the world did speak English which is much appreciated. The room itself was spacious with a nice balcony however the main gripe was the cleanliness of the room. An extremely dirty frying pan, no iron, no milk for tea/coffee and the balcony floor obviously had not […] been cleaned in some time. The room itself its 4/5 star quality but the cleanliness really let's it down. Lisateave

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The hotel is in a decent area. The staff is very cooperative and understanding and will do whatever they can to assist you. The room has plenty of conveniences, a small washing machine, a microwave, a small fridge and a little range top. The room also has some cook ware and some eating attire. When you book your room through the hotel you are allowed […] to use the gym and get a discount at a restaurant for breakfast. The hotel has Twin Towers and is adjacent to a Hilton, in this connection there are several restaurants, a casino, a grocery store, a travel agent, an optometrist and a gym. Lisateave

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Some distance to walk (about 20 mins) to city centre. Service apartment and may be why that the staffs at desk wasnt very good at giving out tourist advice. Very nice room tho.

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GREAT APARTMENT LIKE FEEL. CENTRAL LOCATION. LUXURY SURROUNDINGS. GREAT STAY FOR EXTENDED TIME

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I am glad that I booked this hotel. Rooms are clean. The cost of standard 3 star but you are getting 2 rooms at the same price. Spacious, clean and with flat tv screens, kitchen and other good stuff.

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Staff is very nice and helpful and they have nice rooms. I have a litter bit trouble with parking, but in general i recommended this hotel, and i also have a good deal. That was my second time there and i will probably be back there.

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This isnt really a hotel as much as it is an apartment for rent. Nonetheless, the apartment was quite nice and comfortable. Couldnt find anything wrong with the apartment. Reception is only open from 6am and we had to leave at 5:30am the next day. This wasnt a problem after speaking with someone at reception the night before. All in all, id probably […] stay here again. Lisateave

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Well located in the city, and some units with great view

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the problems I encountered were: 1) the patio door would not close and was not repaired until the next day. This was problematic because of the cold and the unsafeness of having an open door (good thing I was on the 9th floor). 2) the trash is not emptied on a daily basis

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This is a quality place, with superb amenities, at a very good price. A bit out of the way but not a big deal thanks to taxis always available.

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Very nice room , clean loads of space I would use the hotel again , you will not find a hotel room of this quality at the price I paid in any English city there is a very nice Polish restaurant 2 min walk down the road.

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Awesomely appointed studio suite, but nary an instruction about how to use washing machine (new to me). So new that the particle board cabinets were still gassing off; perhaps just needs a good airing? 17th floor with fantastic view of Warsaw skyline--fog in the morning, clear evening. Although breakfast not incl., there was fridge, stovetop, etc in […] the suite, and great options on the main floor for nosh. Location v.good for me--I walk everywhere and this allowed different paths through different areas than prev place in Centrum. All requests (very few here) were accommodated with graciousness, and staff were helpful and generous with their time. My particular issue was being stuck in Lift C for 20 minutes with no way out. Staff on intercom assured me service was soon on its way, but an anxious person likely would have had a major episode. Me, I had a book to read :) Great rate thru Hotels.com. I would return. Lisateave

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Clean, convenient, friendly, affordable – great place to stay

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It was a very nice place to stay. Many attractions were nearby, the staff was most helpful. I would stay there again.

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I did not like the way they deal with there customers and they are not clean at all.

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Very comfortable and modern apartments.

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The Platinum Residence is actually in a condo building. I have a feeling these are unsold condos that are being rented out as hotel night stays to help fund the vacancies. That being said - they are beautifully decorated and come with at least some kitchen basics that let us cook in one night and get an escape from eating out. There is a great grocery […] store and wine shop attached to the building. SUper convenient! The one downside was the service...meaning NONE. They don't seem to care and don't have the mentality of a hotel. We booked with the idea that we would be getting free WiFi and access to the gym, but upon arrival these were only given to us for an extra (ridiculous) fee...so we declined. Lisateave

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THe Platinum Residence was a pleasant surprise. Really good rates for a brand new hotel with amazing views of Warsaw. They are very strict about the 2pm check in time so don't get there early. THey turned me away for 3 hours. Maids also do not service the room every day, only on request. I would totally go again. Good restaurants and shops right down […] stairs. Lisateave

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This is not the 5-star hotel. This is appartment building. Parking, internet and breakfast cost more than the studio.

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Polite and helpful staff. Very disappointing that a hotel of this quality doesn't provide free WiFi in the room. Will seriously consider other options on my next visit to Warsaw.

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The Hotel/Apartment is very high quality. It feels like beingin a brand new apartment. This was my 3rd stay in 1 year. Changes are that Internet in the rooms is not free which for me is a major negative these days. Also I arrived at 22.30 and now all irons now have to be requested, but housekeeping was closed so no irons were available.

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Fabulous

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First time in warsaw and when i go back there i will definately stay at this hotel again. Everything was of a high standard and comfortable and the staff very friendly and helpful

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The hospitality was very good. We enjoyed our stay.

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Convenient location with secure garage and reasonable walking distance to Old Town. Minor issue that bathroom did not have internal ventilation and there was no air-conditioning in our apartment. Excellent layout with separate location for bedroom although billed as studio. Restaurants and supermarket in lobby very convenient.

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It is a modern up-scale hotel that lives up to how it’s portrayed on Expedia.

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Very satisfied.

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good location-only 15min walk to warsaw central station and aleje jerozolimskie.very clean and comfortable. calming colours, clean lines. staff very helpful and organised. overall very pleaseant stay.

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Our A/C did not work on a day that was 31 C! They said that A/C is not included. We were very angry. And we had to wait until the next day to change to another room with A/C (OR upgrade). That was a bit ridiculous. We could hardly breathe. Having said that, the staff are quite nice. The apartment is very beautiful. Everything is there. Supermarket downstairs […] was convenient, so was the sushi restaurant! Lisateave

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It was excellent stay apart from not extending our departure time after they gave us a word to extend the departure time four hours and charge us half the rent and we accepted that. This caused a confusion to our plans.

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