Mandarin Oriental, Las Vegas - Las Vegas

Never seen such customer service. Not the cheapest place in Las Vegas, but worth every penny. Absolutely beautiful, serene hotel in the middle of the crazy Las Vegas strip.

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Very relaxing atmosphere. Food is overpriced.

Perfect location for a hotel without casino in Las Vegas. Elegant, perfect service,... just amazing!

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We really enjoyed our stay at the Mandarin Oriental. Having a quiet relaxing place to return to after visiting the hustle and bustle of the casinos was great. And the service was outstanding.

Amazing place with even more amazing service. They make you feel welcomed at comfortable without any snotty attitude.

When checking in I requested a quiet room, away from the lifts. I was allocated a room right next to the lift shaft but was moved when I rang to complain. It would have been nicer to have been given a quieter room in the first place, however, the front desk staff responded quickly to my complaint. Unfortunately the television was faulty but after two […] calls and a 50 minute wait, was fixed. The following day I was out of the room for over six hours, only to arrive back at 3 o'clock to find the room had not been cleaned. After a 22 hour trip the previous day from Australia, I was hoping for a nap but had to wait for housekeeping which was disappointing. I found the room to be quite dark and not very spacious but the fittings were attractive and the bed extremely comfortable. All staff were great and we were very happy with the breakfast and dinner we had in the hotel. The only other disappointment was when checking out I noticed that as well as the hotel resort fee, we were charged an additional $19 a day for internet usage. When I pointed this out, it was immediately rectified but somewhat sloppy practice. To sum up, I was disappointed with the reviews of this property which resulted in my booking this hotel. Usually I agree with 95% of other reviewers but in this case wish I had stayed elsewhere as too many things were disappointing and it was not the typical Mandarin experience. Lisateave

Amazing serene escape from the hustle and bustle of Vegas.

Perfect hotel, what more could you ask for? Prices are high, but you get what you pay for.

The Mandarin Oriental Las vegas is located approx. in the mddle of the strip so it is close to all attractions and night life but it is very quiet the same time which makes it a very nice stay there. No coffee and no breakfast tea in the room was a minus but everything else was just perfect. Great pool and Spa makes it very comfortable

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I didn't give a 5 stars on hotel service is because I didn't recieve my newspaper.

I got to the hotel at about 8:00pm and the driveway was pretty dead, which was perfect since I had a car full of stuff to unload. I asked the guy at the door if I could leave my car out front for 15 minutes while I checked in and he told me no, I'd have to valet it or do self-parking at the Aria. I thought this was pretty ridiculous since even the Holiday […] Inn generally has a place you can leave your car for 30 minutes while you check in, but that's not the case here. (But apparently it's fine if you leave your yellow Lamborghini parked in the drive for days at a time -- my Lexus wasn't good enough I guess). The walk from the Aria garage isn't terrible, but when you're carrying luggage it's a real pain to do the walk, go down the stairs/escalator to get to the ground floor, then take the first elevator to the sky lobby just to transfer to another elevator to get to your floor before you can even get to your room. They'll take your luggage for you of course, but make sure you have money in your pocket for a tip because it's expected. Fast forward to the spa (this is specific to the men's side). It's expensive and small. It's on the 8th floor and there are windows, which seems nice until you see the view -- Las Vegas boulevard with a strip mall across the street. Honestly, not the greatest view. There's only one hot tub and it's got lounges in it, so there's no room to move around in it at all. They take your shoes at checkin. I didn't realize what a problem this was until I was getting dressed in the locker area and my sandals were wet, so it didn't make a lot of sense to put my socks back on. Not only that, but you don't get your shoes back until you check out & pay, when they are hovering over you and you feel somewhat pressured to write in a good tip on the checkout form. I really prefer the Encore spa -- large, nice and not overbearing. On the plus side, the hotel was clean & very quiet. There's no casino here (short walk to Aria to gamble), so the action is el Lisateave

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Fantastic service. excellent room, and so nice to not have to walk through a smokey casino to get to your hotel. Highly recommend.

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It is a 5 stars hotel but it gives you six stars service. Well known hotel in Asia.

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I've heard great things about the Mandarin Oriental, so perhaps this is just a bad location. I found the hotel very dark and gloomy. The restaurant MOzen had a limited and uninspiring menu. (I had a 60 dollar California roll that was all but tasteless. ) Everything else about it, from room to fitness center, is exactly like any other four star hotel […] you've ever stayed in: Airless and unappealing. Unless you absolutely want to spend four times the average price for everything you buy, I'd skip this address. Lisateave

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One of the best experiences I've had to date in Vegas. Elegant and private while in the middle of everything. First class hotel at your beck and call. Service so serene and pampering that you leave amazingly relaxed for Vegas.

Great location Tranquil - no casino.

This refined hotel is great if you are looking to stay in the midst of the strip and all it offers, but not in a casino. It offers an oasis in all the craziness.

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Mid-strip luxury. A wonderful escape from the daily grind.

Only complaint was that we couldn't get the room to cool enough at night. Otherwise, a terrific experience.

I have stayed at the Mandarin in SF and been at the Mandarin in NYC several times. I am also a very frequent visitor of Las Vegas since 1989 and have stayed at almost every hotel on the Strip. This was my first time at the Mandarin and I was very impressed! It was outstanding! It had impeccable service and decor and an amazingly calming atmosphere. […] From the scented rooms and hallways, to the 23rd floor lobby and bar, to the gentle music, to the incredible room technology and ambience, it is truly an exceptional hotel! it does not have its own casino, which is a plus, since you don't have the traffic, car or pedestrian, or noise. and you are steps away from the Cosmopolitan's crazy casino and club, Aria's beautiful casino and great restaurants, and Crystal's high-end shopping. I will definitely stay there again. One thing that was surprising was that the rates weren't that high, given how nice the hotel was. Lisateave

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The best, most comfortable hotel in Vegas, period.

Perfect Vegas hotel if you're not there to gamble! We LOVED it!

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Elegant, comfortable, relaxed hotel with an almost spa-like serenity. A smoke free, casino free oasis of calm with exceptional and sincere (and relaxed) service. Understated, quiet, comfortable, lovely views, inspired service. The food I did have was excellent. The bars/tea lounge in the 23rd floor sky lobby are a lovely place to see the city.

I was disappointed to find outdated items in the mini bar, specifically mixed nuts and gummy bears. Please check expiation dates on mini bar items as a regular routine. Mixed nuts were terribly stale. I gave the items to the desk upon check out.

Very beautiful, best service ever! Next time in Vegas I'll choose Mandarin Oriental.

If you have come to Vegas for some upscale fun...Spa, top restaurants, great shows...this is your hotel. Great service, comfortable room, some quiet and close to most top casinos. Far removed from the throngs of raunchy crowds trying to create their own personal sequel to "The Hangover". Do take note that it is a five minute walk outside to the closest […] casino, Monte Carlo or Aria. Lisateave

WOW! What a terrific place! The staff treats customers like guests. Appreciated the professionalism of everyone there, as well as the luxurious property--loved it! The coffee cafe is the only place that could use improvement--couldn't pay with cash here (didn't have change) and nowhere to sit (cafe was reserved for big party). We were welcome on floor […] 23, but would've rather sat in the cafe for just the 10 minutes needed to enjoy the croissant and coffee. Thanks for asking! Lisateave

We only stayed for One night but wished we were staying for two. The hotel is beautiful. The service is spot on. The room has everything you could possible need. Including a hairdryer with defuser and straighteners. My husband was particularly impressed by the remote control that controlled everything, even the curtains! And, the iPhone doc so he could […] play our own music. Room service is also good. Oh and bed is the most comfortable I've slept in. This hotel made our trip to Vegas Lisateave

This review is for the Mandarin Premier Room. My wife and I loved our room. The room was sleek and the bathroom, in particular, was enormous. Everything is controlled by a touch device and the TV. Great Strip views. The service is also exceptional. It is a very relaxing place and is by far the most relaxing of the high-end hotels on the strip (the lack […] of a casino certainly helps). FYI, overnight valet is $20, but you can park at Aria for free. Lisateave

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This hotel is well-worth the great ranking. It's in the heart of the strip in the new City Center area (Mandarin Oriental, Aria, & The Cosmopolitan). The great thing about the M.O., though, is that there is no casino so you can do all of your gambling and shopping at other places and then come back to the M.O. and get away and relax. From the moment […] you pull up, the extremely friendly and helpful bellhops take care of your bags for you. You check-in on the 23rd floor with an amazing view of the strip. The desk workers and the concierge were very friendly and helpful. The rooms were very clean, stylish, and modern. The fitness/spa center was excellent. All of the extra attention the put into the "little details" is what makes the experience over-the-top. Even after we left, they were amazing. Nine hours after we checked out, my wife realized she had left her necklace in the bathroom of our room. I called the hotel and they sent a member of security to the room. They immediately called me back to tell me that a member of housekeeping had found the necklace and turned it into security. They mailed the necklace back to us. Lisateave

The most comfortable, relaxing hotel I have ever stayed in. Beautiful view of the Las Vegas strip. Warm and friendly staff. My wife and I didn't hear ANY noise. no doors shutting, no noise in the halls even though we know it was fairly well booked. very peaceful. no casino... NO problem.

I travel extensively for work and on vacation. The Mandarin Oriental in Las Vegas was incredible and excellent value I felt also. The service is top notch. They anticipate every need. When I rang for help with my luggage on check out, the took my valet number and a bellman was with me within 5 minutes. They called the front desk and my paperwork was […] ready when I arrived. When I got down to the lower lobby, my car was there, luggage loaded, they offered directions to my destination and had taken rubbish away from the inside and replaced it with a bottle of water for the journey. My only criticism would be that they were a bit too formal and nervy, using my name and sir too much for my liking, but that's a very small quibble. The room was immaculate, the perfect blend of eastern zen and calm with advanced technology. There's a panel remote by the bed that controls the lights, tv, sound system, heating and curtains. The deep, free-standing bath and beautiful natural stone combine to create a real spa feel in the room. I had a long soak on each of my two days. It doesn't have a casino of its own, but that's a bonus in my eyes as you don't have to deal with the noise and drunkenness. If you want to gamble, however, all of the famous casinos are either a short walk or short taxi ride away. The food is first rate as well. I had an amazing meal in the brasserie as well as room service. Best of all was the high tea. You simply must go here if you're visiting Las Vegas. you won't be disappointed. Lisateave

This is my second time back to stay with Mandarin Oriental. Best service, no hotel can beat.

This is a terrific M.O. property, and I only gave it a few markdowns as I experienced some housekeeping issues during my stay. The staff and managers did respond quickly so I believe it to be an anomaly and not typical of their performance. All in all a wonderful hotel and experience.