Hilton Garden Inn Jacksonville Downtown/Southbank - Jacksonville

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This hotel was beautiful. It was convenient to wonderful dining and the staff were great.

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Nice hotel but 10.for parking, 13. for breakfast. No restaurants within walking distance. Bar/Grill not open after 10.00 or even Saturday afternoon. You can walk over the bridge to Jacksonville Landing but it is about a mile and a half. Room a little small for a Hilton Garden. Nice staff. Half the building is another Hilton hotel. Parking might be a […] problem if both hotels full. In general, at this price, there might be better options. Lisateave

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A+

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We have always been loyal customers of the many Hiltons there are. This one was also what we expected! Lived it and will definitely add it to our list!

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Good, new property, clean room, but heard loud music from bar next door

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Nice stay, just disappointed that parking and continental breakfast not included.

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We were only there one night...to visit granddaughter at the Wolfson Childrens Hospital. It was close and convenient. The parking garage does not have enough spaces to accomodate guests. Breakfast buffet was OK, could have used more refills and fresher items. Coffee was not good, much too weak..

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the hotel was great,the location was in a good place.Being downtown was great because our family was close by.

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The hotel was easy to find, and comfortable in every possible way!! The staff went above and beyond to help you, and they made sure you felt welcomed!

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AN ACCEPTABLE/BETTER HOTEL THOUGH THE EATING/DRINKING WAS NOT TRIED

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Good location near the river, restaurants, shop in the San Marco area. Helpful at the front desk about restaurants and directions. Sunday breakfast not impressive for the price.

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My husband and I stated there for one night for a football game. The location is great! The hotel was very clean, modern. We will definitely stay there the next time we are in Jacksonville.

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Nice hotel. My original room was on the exterior side of the hotel and there was a band playing at a local bar across the street (pretty late on a Monday night). Thankfully, there was another room available and they moved me to an interior room with no issue. Great service, nice hotel overall. I really didn't understand the daily parking fee, didn't […] seem like a prime location to charge for parking. Lisateave

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Quick but pleasant

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Very clean, very new hotel . We just drove 13 hours from Philly Pa , we just wanted a clean , bed bug free hotel . They are not @ this time on the bed bug registry which to me is very important. The down side is they , and the reviews tell you nothing of the $9.95 parking fee for the garage next to the hotel ( not a great neighborhood ) Also they have […] a lovely resturant , that food is decent and they even have a kids menu. It serves dinner till 10, the service is on the sucky side, the food was quite tasty but severely over priced. But again we were thankful for a clean, bugless, decent resturant . It was all about conveince . Lisateave

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The hotel was clean, comfortable, nice flat screen T V. We had a great time. First time staying there. Will return.

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Everything was fine from betinning to end, would stay there again

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very nice and clean pool and hottub was useable all nite big plus for me

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Had a one night stay at the Hilton Garden Inn with three girlfriends to catch a show at Jack Rabbits. I picked the hotel because it was in walking distance of the club. The hotel was a tad hard to find, but not a big deal. Staff was very accommodating, and honest. The only room with two queen beds was next to the elevator, so a king room was recommended […] because of the noise level. The room was clean and comfortable, what more can one ask for? Lisateave

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The Front desk associate was very nice at getting me a great rate for the extra room I needed that Hotels.com did not book for me when I checked into the hotel. She was also great at getting us to the other side of the river as well for the Gator Bowl parties.

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Great rooms and nice pool located right next to the monorail. The neighborhood was a little sketchy and it was not easy to find the entrance to the hotel and the garage, but once we parked we used the monorail to get around, so it was a piece of cake.

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Our family of 2 adults and 2 children stayed here for one night. It was very clean and check-in / check-out was easy, especially when prepaid. Room was clean, beds comfy (adjustable firmness for mattresses), service good and location great for us. We would definitely stay here again for a short visit. For longer stays, we prefer somewhere with a kitchenette […] and living room area. Lisateave

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We only stayed for one night, but the location was perfect for our trip since it was within walking distance from our event, as well as plenty of bars and restaurants. They also provided complimentary parking on the ground floor of their own covered parking garage with on-site security. Service was great, we checked in early with no hassle and check […] out time wasn't until noon which was great because we didn't feel rushed to get out. Overall the hotel was very clean and a great value for the price. Would definitely stay there again. Lisateave

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This is a very nice hotel. Clean, modern. Parking is around $10/night with free wi-fi. My daughter and I just stayed overnight while en-route to a regatta. The only inconvenience about our room was the air conditioning unit, which is mounted near the window, next to one of the beds. The wall control was set to "auto", so the unit kept cycling on and […] off throughout the night (as it should for an "auto" setting). However, the unit would wake me up every time it cycled on. In hindsight, I should have set the control setting to "on" which would keep the fan blowing all the time, while still cycling in the background between "cooling" and "not cooling". Lisateave

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Great rate on this hotel which was very nice. I was only disappointed that we were in and out in less than 14 hours! I wanted to stay - the bathrooms were nice, bed was comfortable, staff was friendly. If business or leisure takes me back to Jacksonville, I will definitely stay here again.

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I thought the hotel and room were very clean and looked pretty new. The decor was nice and modern. The front desk person when we first arrived was not very professional or service oriented. He didn't even bother to look at us until I said something to him, and even then didn't bother giving us much eye contact. He seemed bored and wasn't very helpful […] or welcoming. The air conditioning units inside the room was VERY loud, and made it hard to sleep - even with the earplugs provided. There was a run down bar/club across the street that played loud rap music until late into the night. Lisateave

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We were right in the Middle of Ybor City. We were with in walking distance of fine dining, trolley system, river front via trolley system, and a multitude of conference areas.

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We stayed for 2 nights. The rooms were large and very clean. The pool was clean, as was the lobby and hallways. Our only complaint was that it was hard to get to and a little too out of the way.

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It was never mentioned during booking or checking in that I had to pay for hotel parking. I have never gone to a hotel and had to pay an additional fee for parking. The breakfast buffet is $12.95, which is not worth it's price because simple things like strawberry jelly, bisuits, and turkey sausage was not avaible.

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We were in town visiting a friend at Baptist Medical Center and were quite pleased with the proximity of the hotel to the hospital. If you're counting on getting any sun while swimming in the pool in the afternoon, don't. The pool is in the hotel building's shadow most of the day.

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Good overall.

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This hotel is still experiencing some opening pains but otherwise was very good. At 2am the smoke alarm goes off for no apparent reason. Otherwise it has very clean and comfortable rooms.

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The Hilton Garden Inn was close to everything I needed to visit , It was nice and clean. The only complaint I had was the mini fridge didn't work.

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Wonderful brand new hotel for a great price, what's better right?! Well, when the sun goes down the noise comes out! This brand new hotel is right across the street from a CLUB (isn't this against some zoning law?) & is within less than a mile away from a TRAIN TRACK that consistantly stops & blows its horn every 30 minutes. Would not recommend this […] hotel if you want a good night sleep! Lisateave

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The hotel was very nice, clean, and convenient. The only problem was that there was trains that would run several times through the night. I would recommend the Hilton Garden Inn Jacksonville Downtown.

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This hotel is beautiful and the staff is wonderful. I was staying overnight for a running event the next morning. The room was so comfortable it didn't feel like I was in a hotel room, it almost felt like I was staying at a friends house. The bed was so comfortable! Everything was clean and the bathroom was a great size. In the morning, I came downstairs […] and wanted to purchase a banana (to eat before my race), but to my surprise they had already made little brown bags up with a water, banana, and a granola bar to give to the runners staying at the hotel. It was perfect! I ended up getting back to the room later than expected and they were kind enough to extend our check out an hour to allow me to clean up before getting back on the road. Lisateave

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