Waldorf Astoria Chicago - Chicago

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It's a rare and wonderful thing when the only negative things you can think of to say are that the concierge forgot to call me back once and they forgot my morning paper one of the days during my stay! Beautiful hotel with legendary service. The fitness facility is small and busy but was more than adequate and they were great about even offering towels […] and water while you are getting into your workout. the location is fantastic and right where I wanted to be amidst great shopping and fantastic eating. The concerige was helpful and attentive. It was a great stay! Lisateave

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good location, good service, great room. Big fan of the fire place in the room and TV in the bathroom.

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Just awesome!

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Do yourself a favor, stay here.Extremely convenient, drop dead gorgeous rooms with huge space and the very best of staff. We have probably never been treated more graciously . If I could find a negative item I would mention it but I cant and I am quite picky. Oh Ok, the electric light switches in the suites are a bit off putting initially but you figure […] them out. Lisateave

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This is by far my favorite hotel in Chicago . The hotel is in a excellent location . Right next to Rush street and 2 blocks from Michigan Ave. I travel every single week ! I love it when I enter the hotel and I'm greeted by "welcome back" . I travel with a French bulldog which is my service dog. The hotel staff couldn't of been more accommodating . […] I will ALWAYS stay at this hotel when I'm in Chicago . Beautifully appointed rooms and spa facilities. Mini kitchen in every room. Large bathrooms ! The hotel staff is not allowed to accept tips?!!! "It's part of our service" Excellent Motto. Although I still slip them a $20 here and there. Lisateave

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Oustanding service, great quality

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Always stay at Waldforf in NY, first time in Chicago, awesome as always!

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My wife and I stayed at the Waldorf Astoria for a brief weekend getaway from our home in the Chicago north suburbs. The hotel is beautiful, immaculate, classy, comfortable, and the location is convenient to Chicago's best shopping and dining. Upon checking in we were asked if we needed help with dinner reservations. I asked that they simply confirm […] the reservation that I made via a popular online reservation site. The gentleman at the front desk, Roman, said he would confirm and call our room to advise us. A few minutes later, after a quick and easy check-in process, Roman called and regrettably informed us that the restaurant had no record of our reservation and quickly offered their service securing one. Given that it was Valentines weekend this was sure to be no easy task. However, within 30 minutes, Roman and the Concierge (I forget his name but he was tremendous) had secured 4 reservations at the time we wanted at a range of restaurants that met the criteria we requested. We chose one, they cancelled the rest and my wife and I had an extremely enjoyable evening. I cannot say enough about the friendly, attentive and professional staff at the WA. We will definitely return... Lisateave

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This hotel is the best

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This is a wonderful, gracious and supremely comfortable hotel. We had a great stay with only praise for the superb staff.

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I didn't want to leave!

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The suite was amazing with a great fireplace, two large TV's and one in the bathroom inside the mirror. The bed was the most comfortable I've ever tried. Great location and the house car is very convenient if you don't want to walk. Everything is close, shops, restaurants, bars, etc. The staff was kind but they never solved our Wifi problem. The concierge […] couldn't book us a place to watch the Super Bowl, didn't even try. I booked us a place in a nice bar on my first call. Other than that everything was excellent. The doorman was very kind, all of them. Lisateave

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The staff were univerally friendly without a trace of arrogance or disinterest. The quality and timeliness of service was also extraordinary. This is also, relatively speaking, a small hotel, and it has the feeling of intimacy. It is also beatifully quiet. We will be back!

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This is a great hotel. Everything is really nice and the restaurant is really really good.

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Luxurious hotel with a very friendly, relaxed atmosphere and outstanding service. Part hotel, part luxury apartments, all first-class without being "stuffy". Great location in North downtown Chicago, just off magnificent mile and very close to lake shore. Spa is beautiful. Fitness center is a bit small for this class of hotel. I suggest expanding the […] cardio/weight area and shrinking the pilates area for a better space tradeoff. Also add big windows to overlook the courtyard/city. Lisateave

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Stayed at the Waldorf Astoria January 2 - 5. We had an amazing rate for a king suite with a living area and fireplace. Perfect for our family of three. The pool was wonderful. My daughter forgot her goggles but not a problem as the hotel had goggles available. The child size robe and slippers were also nice touches. We had our dog with us who also had […] a wonderful stay. We couldn't hear any street noise and the curtains kept us from being disturbed by the sunrise. One evening the fireplace's pilot light went out and within minutes of calling the desk, maintenance was there to remedy the situation. The service was spot on from a friendly, polite and professional staff. Lisateave

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Went for a Bears game and didn't want to leave. Staff was unbelievable!

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The most amazing Hotel my wife and I have ever been a guest of!

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It was very luxurious.The rooms was so restful and lovely. The workers were all outstanding!! They couldn't do enough for us.

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Hotel was a block away from everything and the service was the best, i fully understand their high ratings

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Absolutely phenominal hotel and the staff was very courteous and helpful!

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The Waldorf Astoria Chicago is simply the most elegant and enjoyable hotel experience I've ever had. The suite was majestic and was more than I could have ever expected. It's hard to find any faults with the experience but if I had to find something I'd say the fitness center is a bit cramped for a hotel this size. They might consider adding a few more […] benches and free weights in the exercise area but otherwise my stay was superb. The location doesn't get any better. Lisateave

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This hotel was everything I wanted it to be. Staff was curtious, polite and kept the chat to a minimum. We had drove all day and the light at the end of the tunnel was our King Suite. Everything in the room was spotless. It actually exceeded my expectations. I've stayed in many other 5diamond properties and I think this is my absolute favorite. There […] was not a crumb or a hair out of place. We were only there for one night. We also were celebrating a birthday and on our way to dinner. Well, when we asked for a cab to the restaurant they pulled around their limousine and chauffeured the two of us right to the front door. I am in my early twenties and although affluent, sometimes customer service isn't the best towards my generation. Well, I'm pleased to say the Waldorf Astoria was impeccable in every way. My one teensy quip would be that the door men who usher you to the vehicle are not allowed to receive tips. A little strange but they're happy to help regardless. A great reason to visit Chicago! Lisateave

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We had a one day trip and everything was perfect. Room was beautiful and the service was outstanding. It's not inexpensive, but you certainly understand why.

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A very pleasant hotel with excellent staff. No one would accept a tip if you tried. "No, it's our pleasure sir", was the response from the staff when offered a tip. The surrounding restaurants and vendors are top notch and easily within walking distance. The hotel restaurant served the most amazing eggs benedict and the fingerling potatoes are unlike […] anything you've ever had. The spa was welcoming and very well equipped. The eucalyptus steam room was a highlight for me. Overall a wonderful experience. Lisateave

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Love the hotel. The only place to stay in downtown Chicago.

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I ordered breakfast from room service to be delivered at 5:45am. When I let them know I might be late for my plane they met me in the lobby with my breakfast packed very nicely. They got me a taxi and I was off. I would stay there again.

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Easy access to shopping and public transportation.

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Perfect Hotel and Perfect Staff. The hotel is very posh but the staff are that proffesional they make every guest feel very welcome regardless. It is one of the best hotels I have stayed in the US with out doubt.

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I highly recommend this hotel which is rated by Trip Advisor as the #1 hotel in Chicago. Excellent staff and hotel is very near to upscale restaurants, stores and the CTA station. We will plan to stay again on our next trip.

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Some of the items in our suite needed attention. Coffee table and floor lamp were wobbly. Black marble on the wet bar was very badly stained. The staff friendly and professional.

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Friends from Chicago recommended the Waldorf. It is a very impressive hotel. Loved the circular driveway. The staff were all very attentive and helpful. You can tell customer service is hardwired in the staff. We called to have the fireplace turned on and they were up in minutes to take care of it. The location was excellent, real close to everything. […] We would definitely stay there again. Lisateave

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Great location. Wonderful room and attentive service. Lap pool is small, but the spa and workout equipment are new.

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I would highly recommend this hotel. Great comfort, luxury, and close to everything!

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The service is unbelievable.....great rooms

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Everything about this hotel is great! The pricing was very reasonable too, for a complete 5 star place all the way.

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very disappointed! room was not ready when we arrived i was told room was to be ready by 3pm and we were still in teh lobby at 530!!!!totally unacceptable!!!!

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