Hard Rock Hotel & Casino Punta Cana All Inclusive - Punta Cana

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The Hard Rock Punta Cana was awesome! Service is great and the food is so good! If you can complain about this hotel, there is something wrong with you.

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its the worst hotel i have ever been in my whole life . it took me to get to the pool every day 45 mint with my kids.

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This hotel is grand almost like a compound. It takes a day to find everything. Check-in was extremely slow but the front desk staff was very nice. Isola is the best restaurant. If you like buffet this is the place to come. The staff was extremely helpful and cheerful. The rooms are very comfortable along with hot tub and balcony. There is a great kids […] section. The casino was fun but smoky. I would recommend going on the ATV ride. An extra tour but unbelievable. I would definitely stay again!!! Lisateave

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The hotel was fabulous! It was very clean. The staff was cleaning all day long. The only downfall is that every day we had to ask for wash cloths. I don't know why we didn't get them everyday. But other than that it was a great experience. The weather was the only other downfall. It was very very windy which made the beach water very rough and sand […] blowing in your face. But we will definitely go to this hotel again. Oh and best bar was at the Adult Only pool with the best bartenders. Lisateave

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My overall experience was very good. I will definitely return again. This time may be for longer. I highly recommend this hotel to everyone.

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The hotel and rooms were amazing and all the staff within the hotel were very freindly. The reception area are abit slow but still generally nice.

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it was my second time in punta cana and the best one hotel was clean prompt service and lots of amenites to enjoy still lacking may be more sport like soccer my son missed . theatre may need some improvement but it is the best so far

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Impresionante ! The Beach is not the best but the view ! Wow!!! And The caribbean sun!!

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This is an all-inclusive hotel. The rooms are amazing and is the beach, The dining is so-so, but its inclusive. The drinks are good too. They sometimes offer free credits to spend in their store, this is a scam so beware!

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I've been to quite a few weekends at Dominican All inclusives as I've been working as a teacher here - HRH Is a little more expensive than some of the other hotels around- but its worth it. Staff are great - genuinely friendly and accomplished. Rooms are beautiful, spacious- walk in showers feature two shower heads and are massive, beds soft - nice […] size hot-tubs in each room. There are about 9 restaurants- the steak house, and japanese are superb- the buffet is excellent- I didn't have time to go to more but there are great bars,coffee shops, ice cream parlour and little shops all over the main lobby area. The Nightclub attracts some top Dj's- David Guetta is there on the 30th december The ambience of the Casino is amazing- def worth a visit even if you don't gamble. Pools- there are 14? i diddn't see them all- the place is massive - but there are different pools for a different crowd- I was at the pool with a swim up bar and a live band playing rock tunes :) but there are quiet pools too and a kids slide and pool area. The beach area is nice- plenty of space and deck chairs- the area is around Macao where the caribbean meets the Atlantic- there are a lot of waves- if you want calm sea take an excursion to Isla Saona -via Palmilla - an area where the water is crystal clear and shallow- and its great for the turquoise water if you've been dreaming about that - What did I leave out? The decor is typically Hard Rock you'll def feel pretty special after a stay here. Lisateave

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Lovely property. Great service. Lots to do. Gorgeous beaches. Great service. Mexican restaurant was fantastic. Would def go again

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amazing!!! great place for family, couples and sdingles as well, from the second I arrived it was all state of the art facilities and superb first class service!!!!!!!

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Very good place to get out of day to day work life and relax. Like to runn around the hotel everyday and take a rest in the pool drinking. A good combination of quite area and exciting activities around just to look and appreciate

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Generally a fun family vacation. The overall decor and vibe are positive, it's a fun, high energy resort. Pools are great and the beach is awesome. On the negative, I can't help but compare this place to Moon Palace in Cancun, and there, it just doesnt match at all. Apart from Zen and Toro, the food is just awful. The only thing to eat out by the pools […] are stale chips with curdled cheese and soggy chicken fingers. The golf course itself is top notch, but the club house is a shack and course service is non existent. The wine is below expectations, and that's assuming it's bad to begin with. Tacking a service fee on the resort credits is just being cheap. A lot of what you get isn't even worth the percent you pay on it. Kids club was pretty good, but only in short durations and if there were other kids to play with. Otherwise your kids will tire of it quickly. We had a good time overall, but wont be going back. To be fair, the place clearly caters to the 25-35 crowd, and us older, family types are bound to be disappointed by the quality of service and activities, though moon palace managed to do so much where hard rock falls short. Lisateave

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The fountains all over were empty and under unannounced maintenance. The stairways, which you eventually have to use for lack of well situated elevators, are deplorable. It rained and it floods all over, not only outside but most of the room hallways. The food is below average compared to other hotel in Bavaro. This is NOT a Hard Rock as the ones in […] Florida or Nevada. Lisateave

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Room was good. Beach was great. Food was so-so. Staff was very friendly. Resort Credits not much of a deal.

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Good place to go for vacation. Great pools and beaches. Lots of activities to sign up for. Food above average and all-inclusive package a value.

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Absolutely going back! Food was good, service was excellent.

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I loved staying here and I will be coming back in the future. Very impressed with everything!!!!

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The food was ok, maybe they have to offer diferent food in each restaurant But the beverage, was great, they offer so much options. We love the vacations at hard rock hotel at punta cana, we really enjoy it

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Great location, beach , variety of activities, pools and restaurants. Poor room service, severely limited at the first drop of rain. Poor coordination between departments - reception, bell boys, room cleaning, as i got transferred 4 times before speaking to someone for getting help to transfer luggage, left waiting for the promised help for 3h before […] having to call again...In addition, they organized a 5 day highschool conference at the hotel for 1500 students who partied, shouted and ran around the floors until 2 am each night transforming the place into a true campus experience. This aside, we would go there again. Lisateave

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the experience that we had at the Hard Rock was second to none. the hotel was beautiful and the service was excellent and the food was great.

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I booked and prepaid for my two children and when I arrived they told me that they didn't had them and they charged me again. We were a group of 5families, all 2adults and 2children all of the others paid 1,200 US less than I did. They told us that it was because they booked with an agency and I did with the hotel web page ?? We all booked our holiday […] at the same time. Lisateave

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It is so huge. Have to take a tram to the beach and pools or walk and it is a long walk. It is not near any commerce so don't forget anything...or hopefully your luggage doesn't go to New York when you go to Punta Cana, like our's did and the price of basics are crazy expensive and clothing???? Rock star prices. I looked at a ladies shirt..2850.00 Who […] pays that???? Lisateave

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This hotel is fabulous!!! Food ia delicious and there is a great variety of good food. Staff is friendly and very helpful. The cleanliness is spectacular in all areas including the pool restrooms. Very relaxing atmosphere! Definitely a place to come back to. It is worth every penny..:)

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This was absolutely the best vacation we've ever had in our lives! The rooms were exactly the way they are pictured on the website, the all-inclusive features quite literally know no bounds, and I'd you think you'll ever be bored, think again!!! Sooooo much to love about this place, not enough time to write it all out. Haha....cannot wait to go back […] again!! Lisateave

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The Hard Rock Resort was very clean and the staff was amazing! I would recommend this resort to anyone with children or just couples. We really enjoyed our stay and would go back to this resort again!

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Great. Nice trip, great staff, felt royal. deffenetly going back.

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The quality of service was poor. I ask for dinner at room and i had to wait for more than 1 hour and a half and when i received it they did not have forks and knives.

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loved this hotel will comeback everyone was very nice and helpful and the hotel overall was great and beautiful

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Dissapointed. Bad service and poor quality of food. Is not a good balance between price and the quality that the guest received. First and last time in this hotel.

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I am afraid this hotel is way too big and as a result the quality of the experience is not what I was expecting. waiting in line for an hour to have a meal is crazy!!! One can not make reservations in any of the restaurants so I always felt that I was wearing for food at a shelter. The employees try to be accommodating for the most part but there are […] so many people that they seem overwhelm. I waited 45 minutes to make an appointment at the hair salon, why can people do it on the phone? not possible. Any way I will not go back. Lisateave

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Doesn't worth the money that you pay for it. That is all you need to know.

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Hotel good, only drawback check-in and check-out terribly slow and long lines very disorganised, in this area!

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There was no one onsite to help with the difficulties we experienced through Expedia. But the food was good and the staff were very helpful. There is 16% tax on Resort credits which are a bit of a joke. But I would take my family there again.

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I recommend staying in a positive frame of mind, for if you are looking for flaws, you will certainly find them. For example, the food. I had researched the resort for months prior to our stay, so we knew the suishi in Zen was going to be great. We ate at this restaurant for most of the trip. Best suishi we ever had. Although, you must sit at the suishi […] bar, not the hibachi table. Abel, Marvin, Jose(aka baby) and Winsten, will entertain you all night long. Give them a nice tip, and they will go out of their way to make specialty rolls galore. We loved the tuna and salmon sashimi. Incredible! We did have hibachi, because it looked like so much fun, but it wasn't as tasty as the suishi Make sure you go to EDEN! Again if you give a tip, Emilio will go out of his way for your entire trip. Watch out though, the drinks at Eden are "real". they are very strong. The mojitos were better than Miami. Eden is great daytime entertainment. The people can get a little crazy and funny. There are floating beds, and hammocks, along with tons of chairs. If you prefer Eden from other pools, definitely wake up early, leave your towel or book in your favorite spot, and come back later. If you prefer not to partake in the action, people watching can be just as fun! If you can... pay extra for concierge. You will receive the best treatment, best location of rooms, and best service. Our butler, Cesarin, brought us champagne and fruit or cheese every night. Great experience and we will be back!! Lisateave

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poor service, very boring, no lobby bar, no disco, everything was extremely over priced. food was not good, overcrowded small pools. Would not recommend this hotel, needs a lot of improvement. no shaded areas near pools. Mostly horrible service.

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rooms are fantastic. the grounds are too large and hard to get around. the staff says i dont know to everything and the food was ok. this hotel was also situated on the atlantic side and the water wasnt as great as the Caribbean side. also everything in this hotel including tours and taxis were more expensive than other hotels or the street. being it […] was the hard rock and people paid more to stay there they took advantage of it. beware of the 1500 dollar credit. its a joke and dosent include anything. its also hard to get what you want and you have to waste 3 hours waiting for someone to help you even set it up. the only amazing thing about it all was the spa. everything was covered. it was too bad we couldnt use the credit for the spa the whole time. also we did the moon riders tour and they said we were going to the "jungle" it was right across the street in unkept land and the anmials that we saw were from people leaving in the area. terrible tour. Lisateave

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The service was great, minus 1 or 2 workers that had a bit of an attitude and unpleasant. The music could've been better. A lot of rock music was played. El Torro had by far the best food. All the other restaurants were average. The Resort as a whole is beautiful. The rooms are amazing. The main lobby is absolutely spectacular. I would def go again […] . Lisateave

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Food was great, beach is awesome, service is excellent fast and friendly. Most of all the beach is spectacular.

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We were there with 4 adults and 2 little kids. The property is a mega resort that markets as an upscale all-inclusive but in fact caters to "spring break" type of demographic. The best two elements are the beach and the rooms. The food is terrible!! Only decent places are the "Italian" and "Japanese" but the bar is set very low. This place managed to […] screw up fried eggs and other basic food groups... Fruit is terrific and so is ice cream. Be ready to loose some weight! The service of staff (other then cleaning stuff that was very good and helpful) is average to below. Pools are nice if you could take spring break out of it. If not, the pools are infested with drunken youth all day long and music blasting. Kids's pools are very nice and fun for kids under 10. Overall, there are many better options for the $$ with better food and much better service. Not a place where we would go again. Lisateave

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Some of the staff was very friendly, some were downright rude. Had lots of problems with room. Pool staff was very friendly.

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We were given Rock Star treatment at this amazing hotel and loved it. Pros - The facilities were amazing and there were a lot of food/pool/activity options. Our room happened to be right by the Carribean restaurant and pool, and not far from the beach. The service was spectacular. I think the European pool was probably the nicest pool there... very […] grown and sexy but scarcely used -- probably because it was a little isolated and maybe some are turned off by others being topless. Great access to the beach. Most of the food was good (I did have a few moments where I didn't enjoy something, but I just went and got something else). There was liquor on tap in the rooms. All you have to do is call the lobby if you want the bar restocked. Cons - It is so large that you have to take a trolley to get around, but they come pretty frequently so it wasn't too much of a turn off. You have to pay to even enter the spa. We went to the restaurant "Market" one night for seafood night and hated everything I ate. The dessert at all of the restaurants left something to be desired. While I had a few "amazing food moments, overall the food was average to good. All in all -- I would definitely stay at the Hard Rock again. Lisateave

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This was NOT a 4-1/2 star resort. They need to take lessons from the staff at Sandals/Beaches resorts.

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Guest reception a little hectic at first but once settled in the experience of The Hard Rock Hotel is relaxing and gratifying. Definately a place of recommendation to anyone.

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Me and my husband went on our honeymoon here June 2012. I Have never felt more comfortable at a resort and felt so pampered. Everyone that worked there was there for you and would make your stay special. We were in the Rock star suite with butler service. Honestly we didn't use the butler service but we did use the concierge service. The excursions […] they offer at the hotel are limited but good for families since we were on our honeymoon we only went on 1. This resort is huge and is very family orientated. The food selection there was AMAZING! I was so worried about the food and the food selection but it was honestly amazing. There was only 1 issue with the Italian Restaurant "Ciao" Where we waited 30 min to order our food and we were waiting 2 hours and still havnt got our food and 4 people who came after us sat down ate appy's, meal and desert and left. We asked what was going on since any restaurant you go to there you were in and out in an hour but they said its coming and never did so we got up and left. But either than that we had the most amazing honeymoon and really would go back any time to the hard rock hotel and casino in punta cana! Lisateave

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Excellent! Great! Superb! There are not enough words to describe how awesome our trip was! We were completely pampered and did not want for anything our entire trip. The hotel was beautiful, the staff was so hardworking and friendly. If I could rate this place higher I would! All the people that come on here and complain about every little thing, must […] live a life where they have to complain about something all the time. With every trip and hotel there are gonna be things that don't always work out, but come on, your on vacation! Stop complaining! I would definitely recommend this place to everyone! We are already planning our next trip. I recommend the atv excursion as well as the saona island one! Also do the lobster dinner by the bongo pool! Lisateave

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While we really loved the hotel and would go back there are a few things to be aware of. The complex is very large and there is a lot of walking to get places. Also, while the staff is friendly, if you don't speak Spanish you may have problems if you have a real issue. Simply trying to change the time of our transfer to the airport was ridiculous. After […] being sent to talk to 5 different people we got it done but our lack of Spanish was definately an issue. Finally, the "concierge" seemed more like a timeshare salesman. Overall, however, the room was fantasic and we really enjoyed the resort. I just know not to ask for too much when I go. Lisateave

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