Holiday Inn Express Hotel & Suites Santa Cruz - Santa Cruz

It was basically exactly what I expected. The staff were very nice, the rooms were clean, the breakfast was very good. I would definitely stay here again. Only downside was the distance from the boardwalk because we didn't take a car with us.

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Always clean, friendly staff and a great breakfast....

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I've been to any hotels with my family, this one was one of my favorite. I was very comfy sleeping, complement bfast was good. I would use this hotel again in near future.

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We had a great weekend here celebrating my husband's birthday. The service was great, the staff were kind, the room was incredibly clean, bright, and comfortable, and the breakfast was delicious. I will definitely be staying here again!

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Nice, clean and good service. Continental breakfast was fantastic! Parking was tight but decent. Neighborhood was marginal but it's Santa Cruz.

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Time to upgrade those rock hard mattresses with something that has some kind of padding on it! Glad to go home after three sleepless nights, even the extra pillows they offered did not help! OUr room overlooked someones dirty back yard, Appeared to be in a "low rent" neighborhood, a little afraid to walk around at night.

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Everything at this hotel was better than expected for the Santa Cruz area except the beds were rather hard.

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The room was very clean and comfortable. The beds were comfy with a choice of soft and firm pillows. The staff were pleasant and helpful. The complimentary breakfast was good and the coffee great. It is nicely located and one can comfortably walk to shopping, eateries, etc. I would highly recommend this hotel and will stay again.

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very clean and quiet, friendly staff, great breakfast. definitely would return and recommend to others.

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The staff was very efficient. The only thing I questioned was the safety deposit box. They didn't have one in the room but gave us one at the front desk. They brought a metal box out from the office, I placed my items and she took it away unlocked. I questioned it and was told that it would take the key they gave me (after the fact) and a key from the […] manager to access the box. When I returned to get my items out the desk person took my key and again went into the back office. Everything was there, but I think the process was odd. The location was not ideal for the Boardwalk, but only a $12 cab ride away. Lisateave

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It was wonderful in most aspects. We liked our room. However, housekeeping was very neglectful and two days out of our four-day stay we didn't have our room cleaned. We did call for towels and someone gave us those and then cleaned the room one of those days. But, the last full day we were there, housekeeping did not even show up to clean!!!!

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Front desk employees very helpful. Very nice hotel, location is tough because of the homelessness in Santa Cruz. However, the hotel itself is wonderful.

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It would have been better if they had remembered to put coffee in the room.

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The hotel was new and in good condition. Rooms and bathroom were clean and the included breakfast is quite good. There is a slightly heated swimming pool but not hot tub. The front desk staff were extremely friendly and very helpful. The hotel is not walking distance to the beach, but in a good location none the less, with any easy drive to downtown […] or the foreshore. Undercover parking is on site under the hotel and is quite good, but could be a lttle tight for an F350 or anything of that size. Lisateave

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The room was spacious and nice (2queen suite), plenty of covered parking, and a "no party" policy which I greatly appreciated as surrounding area hotels have been extremely loud and full of partiers. My only issue was the surrounding neighborhood. There a lot of homeless/street people out front and in the nearby area.

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This is a very quiet place. Its very clean and the room was nice. I will defiantly stay here again. The guy at the front desk was also very nice.

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This would have been a much better visit (despite I had asked for something with a view, and the view was of some shabby house next door and the only thing I could see was the street) if I could regulate the room temperature. The use of the internet computer was essential and very convenient. The Manager was not friendly, the new employee okay, only […] the morning employee very nice. Lisateave

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Nice central location but difficult to get into driveway.

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After staying the previous night down the street it was light years ahead.

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The hotel in beautiful and the rooms are very comfortable. Hotel personnel were GREAT! Location isn't close enough to walk to the boardwalk but driving is only about 10 mins away. Swimming pool is in a open atrium in the middle of the hotel. Elevators so no undo walking. Parking garage below with elevator is fabulous.

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Place is brand new and staff was great. One negative has to do with exitiing from the underground parking lot. Cars come up at a steep angle and has you get to the high point you cannot see if there are any cars in front of you waiting to exit to busy Ocean avenue. Ok if only one car but if there were two there is the potential to run into that 2nd […] car if you are accelerating as you come up from the garage. Lisateave

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Clean room,friendly staff,good breakfast,self serve pancake maker.

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Spent a great deal of time in the room doing business and writing. Quiet, comfortable work space and a good office type chair. Good location, central to everything. Near bike path.

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Clean and quiet hotel. The room seemed recently remodeled. The odd thing was that the shampoo and cream rinse was wrapped in the bathmat. When I picked up the matt the bottles went flying across the floor. Odd. I did like the breakfast on the first floor dining room area.

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A good value. Our room (103) was near the entrance to the hall, so at times it was noisy with doors closing, etc. Otherwise, very nice.

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Great service, room was comfortable and clean. Will definitely stay again.

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We had a family suite which was perfect for the five of us (including three children ages 9, 7 & 5) as it had two queen size beds and a sofa bed (the end springs on the sofa bed were broken/missing but my husband was able to place the sofa bed cushions under the sofa bed base to rectify the problem and it was fine for our 7 yr old to sleep on). The […] breakfast offering was excellent and the kids loved making their own pancakes with the pancake making machine. Lisateave

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Well-designed and well-kept property with courteous staff. I give it an overall of 4 only because there is little to no accommodation for smokers. But, it IS located in an ultra-liberal/communist city.

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I would recommend this hotel for anyone looking for a good deal. Staff was very helpful, room was clean and comfortable, hotel was overall updated. Breakfast was good.

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We had a very comfotable stay. Great location, feet away from the from Hwy 1 North and South. Staff were very helpful andn pleasant. Can't complain about anything.

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Good nice place. Need to see about getting movies on the tv. Also no mini bar

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My fiancé and I stayed here for 1 night for a quick weekend getaway to Santa Cruz. The location was decent, closer to the highway than the beach, which for us, was ok. The hotel was clean and the room was large enough and the staff was helpful and friendly. I'd stay here again.

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The people working were very friendly and helpful and I would recommend this place to anyone who stays in Santa Cruz. Thank you for you service and hospitality!

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If you're looking for a hotel literally right off the freeway that's is only 8 minutes from downtown and 8 minutes to the beach then great but that's only with driving. From freeway to the heart of Santa Cruz it's all relatively close but we were hoping to be more "inland." Everything is super close from Ocean street we just wanted to be further from […] freeway and able to walk. Otherwise, SUPER GREAT HOTEL!! Clean, super friendly, decent hot breakfast, and we even got upgraded for free! Lisateave

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the hotel was nice ! clueless people letting there kids be very noisy ,running through the hall areas, the hotel mus not be very well insulated , we heard people talking in the rooms and lots of door noise ,not the hotels fault I know,also ocean st is a low lifer magnet for those that don't know santa cruz

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The initial service from the night clerk was less than expected, from my previous stays at Holiday Inn Express.. He was not helpful, he made me feel like I was an imposition for him. I thought this was because he was on the late shift, but found that the rest of the shifts seemed to be the same. I would not recommend this establishment to anyone that […] I know. Lisateave

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It was perfect for a Holiday Inn. Everything is new

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