Hotel Indigo NYC Chelsea - New York

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I got this hotel mixed up with another hotel and booked it again. And again I had trouble with everything from the TV to the AC. It was so hot. There is nothing wrong with this place it's just not great or even good. Stay at a Comfort Inn if you are interested in saving money, otherwise pick a better place. The front desk staff does cares only about […] socializing with each other and not about the guests. Lisateave

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The TV and Phone didn't work in my hotel.

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They failed to disclose that there was construction going on next door. I woke up to construction noise every morning at 7am. Finally on the weekend there was no construction and i received a wake up call @ 5am. When I complain they say that there was another guest with the same guest and they had called the wrong one. The elevators were very slow so […] I took the stairs only to find out that the maid throwin trash on the stair landing which is a fire exit(not even in bag) literally I ask to speak to the manager and was told they would have him/her call me. I've never heard from anyone! Lisateave

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Their security deposit is not high, but they charge it separately for each extension, which is wrong. There is a construction going on in the next building affecting access to the hotel, noise level and general feeling. But it's a good hotel with a good price.

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Upon entering the front desk woman was rude in accommodating an early check in but another gentleman was helpful and got me checked Into a room that was stark and needed more toiletrird

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Front desk staff very friendly and helpful. Nice to experience that in a big city where people can often be impersonal.

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Loved it! Great room, comfortable bed and the staff was pleasant and helpful. We will definitely be back!

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It was nice hotel. Rooms are clean and service is excellent. Unfortunately the construction is next door and it is very loud all day long.

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Everything was perfect. We liked the area, walking distance to so many areas, the village, gramercy park, lots of good restaurants in the area... we ate at a great Thai restaurant just down 7th ave. But, the crazy fusion restaurant in the hotel is excellent! We had lunch there and were pleasantly surprised that the prices were not astronomical and the […] food was good. Very good noise blocking windows - could not hear a thing outside. Room was clean, bed was nice, probably the best place we have stayed in NYC and a great price on top of that. Highly recommend. This is now our hotel when visiting NYC. Lisateave

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Great location! The room is fine but a bit noisy in the morning. The elevator was broke couple time while we were there. It took time for waiting the elevator.

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Good location, Has a subway line just steps from the hotel door. It's right in the flower district, so it's nice to walk among flowers when getting back to the hotel. Close to madison square garden. Not the prettiest street in Manhattan, but not the worse either. The hotel is very clean, comfortable, and spacious for a NYC hotel. Looks like it's brand […] new or just remodelled. Staff is friendly. Free Wifi. Business center and Fitness center located in the basement. I have no complaints about this hotel. I would stay here again. Lisateave

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The hotel was right smack in the middle of the flower district which was great! In the morning you get to see all the flowers out on the streets and it's bustling with business. The location of the hotel was great for getting around to surrounding neighborhood, Madison Square park and the Flatiron district were a short walk away. The rooms were nice, […] modern, not huge, but we didn't need it to be. The king bed was very comfortable and the pillows were the best. The room was very quiet we didn't really hear any street noise, as we were in a room that didn't face the street. We didn't get to experience the rooftop bar because it was closed. Staff was very friendly and helpful! Lisateave

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Good location, good service, clean room but VERY small and TV remote did not work.

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We have stayed at a few different hotels in Manhattan and paid alot of money for the same type of room and service we received at Hotel Indigo. This is now our hotel of choice when staying in Manhattan. It is reasonably priced. It is conveniently located. The rooms were clean and very quiet. The hotel staff was very pleasant and helpful. Would highly […] recommend this hotel. Lisateave

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My only real complain is that the "rooftopbar" looks like they just decided one day to close up shop. Great spot and close to Time Square. Rooms are a bit small, but this is expected for a hotel in NYC

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The hotel was fine, the staff was completely indifferent to how the stay was. I am not sure if this is because it was booked through Hotels.com or if they are just lazy and ill mannered. There was no information book in my room. You had to go to the basement to get Ice. My TV did not work. I had to call three times to have someone come up and program […] it to turn on.. sorry for the inconvience, just a look of annoyance. I left something in my car that was valeted... they sent me off to Central Parking "across the Street"... There were three Central Parking Lots "across the street. The one they use was about 1 mile away. They Sucked. Lisateave

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Horrible place and worse service

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No problems except there was construction taking place on the street -- got noisy in the morning when I was trying to work. Beds were very comfortable and enjoyed the free WiFi.

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Very nice hotel in the flower district of chelsea/midtown. I had no complaints after a 5 day stay. Only a half block to the subway. Not really any decent restaurants in it's 2 or 3 block radius, but a short train ride, cab ride, or walk will take care of that. I would stay here again.

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This boutique hotel is an easy walk (even with rolling luggage) from Penn Station. It has a modern uncluttered look with attention to comfort and security. The linens were among the most luxurious I've encountered in hotels and the place was spotless. I didn't care for the sole restaurant - a Chinese-Mexican fusion eatery, but there are so many other […] choices in easy reach, it didn't matter. Only downside was the 7:30 am start of construction noise next door. Lisateave

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Booked this hotel last minute to celebrate a new job! Unfortunately the room we were given was very underwhelming, the shower leaked all over the bathroom and the furniture felt a little cheap and wasn't wearing well. The bed however was very comfortable and the location was quite good. The rate I paid included breackfast which is basically a poor continental […] offering from the strange asian/mexican fusion retaurant in the hotel. This completely ruined our stay. The service was appaling, they didn't even have any orange juice or muffins for the eggs benedict on a Sunday Morning. As soon as you opt to pay for extra things on the menu the costs rapidly escalate. We complained to both the waitress and front desk staff but neither seemed to care. Wouldn't go back. Lisateave

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Great location - near Penn Station and subway lines. In the flower district - lovely to walk down the street on a sunny day. Room larger than expected. Warning - there is construction next door.

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Great location, nice hotel but rooms are exceptionally small

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Calling this a four-star hotel is absurd. It was nothing but disappointing from the moment I arrived, when I waited so long for a valet to appear that I finally had to call the hotel to ask someone to come outside. Even then, he stood by while I lugged all of my bags out of the car into the lobby, with no offer to help from him or anyone else, even […] though there was a luggage cart within sight. (Same problem during check-out, with three employees watching me stumble through the lobby with three bags and hanging clothes.) The rooms are fine, nothing special. The bed was comfortable, the bathroom clean. The restaurant looks like it has seen better days: cracked paint everywhere, filthy carpets, disinterested staff. Don't bother. Overall I am very disappointed that I paid a four-star hotel rate for this wannabe boutique hotel. I travel to NYC often and would rank this among my least favorite stays ever. I will not go back. Lisateave

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This was a fun hotel to stay in. The rooms are a decent size for New York, and the staff was very knowledgable and helpful. The hotel's location could not have been better. The empire state building is behind you, and there is a subway station really close to take you anywhere in the city. It was a nice walk or a quick metro-ride to wherever you want […] to go. There was free wi-fi internet, and they had a computer with a printer to print out boarding passes or whatever you needed. Lisateave

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Went there to get a solid night of sleep. Got 2.5 hours. My neighbors were partying all night and the walls are so think i thought they were in my bed.

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My stay at Indigo was very pleasant. Helpful and friendly staff, great restaurant downstairs, nice size room and very nice decorative touch.

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The location may not put it in the middle of the top spots in the City. With its convenience to the subway, and its mid-block location, it is easy enough to explore the City, while being able to retreat away from the bustle of the avenues. The room was minimalist contemporary and a good size for NYC. I did not hear much of outside noise, and had good […] nights' sleep. Lisateave

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I usually like staying off Times Square so I can walk out and know I'm in NYC but this time I chose Chelsea so it would force me to explore that area more. Yet conveniently next to subway stop in case you want to head to the more touristy areas. Great room in a smaller hotel that feels more intimate. I'd stay here again any time.

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Amenities for the price were very good. It is right near the Fashion Institute and not an area I would typically choose. It feels a bit off the beaten track even though it is close to everything. However I would go back.

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As expected. Rooms were clean. Staff was courteous.

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Nice quiet, clean rooms. Boutique-style - only a round 100 rooms. Attentive staff. Fitness lovers - the gym is tiny.

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Good customer service at reception. The person made an effort to find me a clean room to refresh. the rooms are comfortable and clean.

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I enjoyed my stay. The staff was excellent and my room was clean and quite. Great place to stay !

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Pleasant hotel, friendly staff.

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