Candlewood Suites Hot Springs - Hot Springs

It was a great stay. We stayed one night. Check in and out was very fast. Room was very clean and the staff was great! I was impressed by the suite style of the room with a kitchenette. My only semi-complaint was the TV didn't work. It wasn't a big deal though. I was only going to turn it on for a few minutes to pass the time until we left to go somewhere. […] Big blind hill at the entrance/exit. Best way to get out is to go the back way. Also there's no contenental breakfast if you're a breakfast person. Lisateave

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WOW! We knew we were getting a studio/suite, but what a surprise to walk in to this gorgeous getaway! You might as well call it a full kitchen because it has all the ammenities: FULL size fridge, sink, dishwasher, microwave & 2 burner cooktop! As well as a spacious bathroom and closet, work/dining table, flat screen TV & a VERY comfy bed. You didn't […] feel cramped at all! This place was a wonderful place for an afternoon nap after sightseeing before we headed out for the evening. It was a pure delight and we will DEFINITELY be staying here again. Lisateave

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Candlwood Suites was perfect for our 2 night stay in Hot Springs AR. Close to Bathhouse row, Oak Lawn Race Track and choice of many restaurants. It was very clean and had a very courteous saff. We did arrive early and had to wait but it was worth the wait.

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This was superb hotel for the money. Great staff, Great rooms, and CLEAN.

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It was great for business travel

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I enjoyed my stay. The staff was very friendly and always there for you.

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Very clean and friendly in a great location. Lots of nice little added touches. A bag of popcorn and a bowl to put it in can be found in the microwave. They did not have breakfast that I could see, (I carry my own breakfast) but they had a really great little pantry. This was a great stay for the price and I would stay here again.

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When we arrived to check in the front desk was rude and not friendly at all. Once we got to our room we realized that it wasn't the correct room - we had booked a queen suite with a bedroom and separate living area with a pullout couch (we needed space for 3 adults) and the room we received was a small studio with a full side bed. And no pullout couch. […] When we went bck to the front desk to let them know that the room was wrong they told us that there wasn't anything they could do about it. That was the only room available and pretty much we could take it or leave it. Don't stay here! They don't offer anything special and they're rude! Lisateave

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Upon entering the hotel was all good, the service was great even the room. The check out was good until I asked had there been any extra charges for deposit and was told No! I paid by CC through hotels.com after leaving I checked my CC to find out I had been charged $95 by Candlewood which made me upset because they lied by saying no they didn't. After […] trying to discuss this with Jennifer; the desk clerk on that day April9 she was very rude so I had my CC company to contact her and the company stated she was not nice and refused to be of any help. Overall hotel is ok but need better people that know customer service and the meaning of good customer service as well as professional looking because Jennifer was not dressed for the job., had I seen her as I entered to check in, I probly wouldn't have Lisateave

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Excellent hotel.

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Outside of hotel was very plain and almost unappealing. But rooms were great with every amenity and a great value for a two room suite.

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Location fit my need close to my job site, Walmart and restaurant I would like to have try the breakfast, I had to start early

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NOT accommodating at all! We booked a room for 2 adults and 2 children and were given a room with 1 queen bed. Other rooms were available but staff could not offer us another room since it went against their cancellation policies. We inquired about extra blankets and pillows to make pallets for our children but there were none available due to large […] school groups also staying at this location. Apparently they have not upgraded their computer system for daylight savings time so keys became deactivated an hour before they should have. Tried 3 times to get into room after front desk re-key our room, to no avail. Finally, the only pleasant young gentleman that we encountered during our stay walked us up to our room and let us in. Witnessed hotel staff treat customers rudely and saw the clerk hang up the phone on a prospective client. Lisateave

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Room was as advertised. Clean, bed was very comfortable, service was friendly, only wish they had a free breakfast

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Although we were aware this was an "Extended Stay" facility, we were a bit disappointed to learn there wasn't a "contenantal" breakfast available for the guests. There was an "honour system" cubbard where food items were available, with the items being a bit "pricey", there was a grocery store nearby for those who wanted to venture out. The room was […] clean (even the bathroom) and staff were more than accomodating and friendly. A positive draw for this hotel was an in-room kitchenette, and it's quiet location. Lisateave

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This hotel was excellant

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The hotel was clean and the room was large with may amenities. The only complaint I have is that the bed was very small & uncomfortable.

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This was without a doubt, one of, if not THE best hotel experience I have ever had!! The room was awesome. I really liked the way they changed things up from an ordinary "rectangular" room. The staff was extremely professional and courteous. I was impressed by the fact that the front desk called my room within 15 minutes of arriving to assure everything […] was to my satisfaction. My wife and I have stayed at several different hotels in Hot Springs over our 25 years of marriage, and I can with confidence say that we have found THE ONE we will use again!! A+++++++++++++++ all the way Lisateave

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Everything was fine except no washcloths in bathroom.

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The guy who checked us in was proud to tell us he was a former cop and military and that several other employees were too. Fine. I asked for a top floor room and he accommodated us. However, I forgot to ask to be away from the elevator. He put us right across the hall from the beeping machine, so I went back down and asked if we could be moved. He happily […] complied. When we got to the room, the AC (typical unit below the window) was cranked (it was 67 outside) and the adjustments on the unit did not do anything. I called the front desk and he let me know that there was a thermostat on the wall but it would take about 15 minutes to adjust to whatever we set it to. I just wanted the darn thing off, so I found the off button. However, in the middle of the night it got stuffy and hot, so I had to turn it on, but it would never shut off and was *loud as heck*. It basically took the room down from a 4 star to a one star. Lisateave

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We had a rough start, when we first arrived. There was a discrepency between what the website booked versus what the hotel reserved. We were very blessed to get an awesome young lady at the front desk. She fixed everything and the four days were some of the best that we had spent in Arkansas. The suite had everything you needed with the kitchenette, […] work out area and washing machines! extremely convenient. Lisateave

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great

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Nice accommodations. Room was clean with a pet smell.

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we went as a family me and my wife and to little children, when we arrived we found out the reservation is for me and my wife and there is one queen bed is waiting for all of us even I did the reservation for 4, the lady told us the mistake happened because of Expedia. but she accepted to help because I have the reservation for 4 of us, and finally […] we got the right room because there was one double bed rood left. Lisateave

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I enjoyed the stay an if all of your hotels are like this i will be staying in them also

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Very good location. Close to all the sights. Hotel and staff were great. The full kitchen and comfort of bed and bath were excellent. Will stay here again!

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Very nice hotel. Had everything I needed. Loved the bed and pillows!

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Great hotel

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Very nice hotel, everything was very clean from the front door to the toilet. Everthing worked as it should. Having a small kitchen was a big plus as was the hotel being close to the newer part of town. We will be staying here again.

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nice hotel; nice room; nice staff; will stay here again.

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The bed linens were dirty. There was makeup and hair on the pillow cases.

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Our stay was very nice, we loved the setup of the room and having the home feeling is great. Being able to have our dog there was wonderful. The only negatives were our room was missing a remote and the microwave was not working. We requested another remote but was never given one, the only solution we were given for our microwave not working was to […] move to another room which was inconvenient. We would have appreciated a discount on the bill or the next stay or something. Lisateave

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The stay was great, the only thing I didnt like is no room svc.

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Nice hotel good location for shopping not to far from main town.main problems is room clean and beds every 6 days ok for overnight stays

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We had a smoking room, since all non smoking rooms were booked. Took lots of air freshener since I do not smoke. Hall smelled slightly of cigarettes but upon entering room, we could not smell even a hint of smoke. Very pleasant surprise! Our room had full size refrigerator with ice maker, stove and dish washer. It even had dishes for four and pots and […] pans. Kids did not want to leave. Great location close to shopping and tourist attractions. Only down fall was when I went to use complimentary laundry room, washer took 30 minutes but dryer took 1 1/2 hours for one load. I will definitely stay again but will save laundry til I get home. Lisateave

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Room was adequate and satisfactory overall, especially considering no maid service is provided. I suggest that a housekeeper check in with each guest on a daily basis to see if clean towels or more coffee is needed.

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