Hotel Royal Holidays - New Delhi

Though the location was close to market place, the hotel did not provide basic things like drinking water. No pantry or restaurent in the hotel. Elevator was not working. If you are recommending this hotel to somebody, think twice.

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The hotel staff was not helpful at all. This hotel is situated very far from the Station. We had to leave for Agra early the next morning and needed to go to the station. We had told them earlier in the day and they had said that they would provide us the transportation. When we came back from sight seeing that day, and asked them about it, they said […] that we would need to make our own arrangements. At that hour in the night we did not have a choice but to depend on them. They provided us a transportation for over Rs 800 that is 4 times it would have cost us to go by taxi to get to the station! But as it was so late in the night, we were not sure how we could arrange a taxi and they did not want to help us.We did not have a choice and they knew that!. The attitude is really what matters and that was to fleece us. Unfortunately, we also had the reservation in the same hotel on our return from Agra and we could not cancel it as it was within the 2 days for cancellation.The hotel location is in a narrow alley and very inaccesible. We had asked for an Air conditioned room. Even though they had AC in the room, it was off through the day. They said that there was no power and they were running on the generator so we did not have the AC. The AC was ONLY available through the night. It was extremely hot. The bathrooms were not good at all!. Lisateave

Kontrollitud Expedia kliendiarvustus

The hotel staff did not send us any transport to collect us. I had paid for transfers and extremely dissappointed. We waited for 2hours and we were continously phoning the hotel; the staff did not have the decentcy to answer the phone. Manager and the owner of the hotel are very rude do not go there.

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We booked this because they offered complimentary airport pick up. It turns out that this only valid for the international terminal, we were charged 500 IR for the run into town. (Hotels.com gave us a full refund for this) The hotel is down a dirty unlit alley not very welcoming. It's only a short walk to the market on Karol Bagh which is worth a visit. There […] is a good resturant across the alley which does not serve alchohol. The room was large and the a/c worked well. The shower sort of worked, you had to run around the cubical to get wet. We did not take breakfast in the hotel due to an early departure to catch a train (400 IR) cab ride arranged by the hotel. We just wanted to get away from there. Would I stay there again.....no way Would I recommend it anyone....make your own mind up from my report. There are better hotels at this price in better locations. Lisateave

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