The Ritz-Carlton, St. Louis - Clayton

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Nice Hotel, great service good breakfast buffet. Mix up with reservation between hotel.com and hotel on the breakfast option. I had paid for the breakfast option, hotel didn't have record of this. I took my copy of the reservation and provided it on check out. If I hadn't would have double paid. BE CAREFUL

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We had a wonderful visit that could largely be attributed to the staff in the club room and the superb accommodations at the hotel. Everything was top notch. The club level food was fantastic as was the service. We would always choose to stay here in the future.

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Excellent service and perfect & comfortable rooms...we travel a lot and it is in our top three favorites. We only stayed one night because of a snowstorm but we can not wait to book a real stay there next time we travel. We would highly recomend.

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It was fabulous!

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This was the best hotel experience I have ever had. Everyone who works at the hotel is ready to help you. I can't say enough about the quality of customer service and the superb staff.

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Its the finishing touches that go a long way. When we got there the remotes to the TV werent working. Maintenance came and replaced batteries right away and was very pleasant while he was there. The next morning we went to make coffee and the coffee maker was broken. These are little things but can be a big pain and quite honestly something I wouldnt […] expect from a 5star hotel. But I will commend the staff from begining to end as being very nice and helpful. Lisateave

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We booked for early Nov. because we were going to the McCartney concert. We had a great rate which included breakfast and valet parking. They comp'd us an upgrade when we arrived. The staff was very, very friendly and accomodating-nothing but the best. The hotel has everything and, is very clean, and in a pretty good location with easy access to downtown […] (15 minutes away). We were able to get a fridge and microwave in our room, and every room has a balcony. Overall, a great stay at a great, well staffed hotel! Cannot wait to go back! Lisateave

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The hotel is wonderful! Stayed their for a girls night away. We loved it so much we cancelled dinner reservations at a nearby restaurant and hung out in the Lobby Lounge enjoying a great band, drinks and sushi.

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I have stayed at the Ritz many times for business in St. Louis and it never disappoints! This hotel is the best in St. Louis! The lobby is beautiful and the staff is top notch. Being able to have a great glass of wine and sushi without ever leaving the hotel at the end of a hard day is heaven. The rooms have been updated since my last stay and they […] have done an excellent job. Highly recommend this hotel! Lisateave

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Wonderful...could not have asked for anything better. Easy to find...accommodating staff...quiet and very clean room...maintains the very excellent reputation found in Ritz-Carlton hotels. So pleased to have found this opportunity on hotels.com. Thank you, thank you, thank you!

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Aside from the fact that this is a Ritz... there is tango on Sunday nights... a free lesson followed by a few hours of dancing in the main lobby... a full service with Jessica taking very good care of the patrons... all in all, a great stay....

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enjoyed it - staff very helpful for the most part but housekeeping not responsive when request made twice

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Very nice room and workout facility. Located in a very nice part of St. Louis.

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It was delightful in every way. I will definitely return and recommend!

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From the moment we pulled up for a getaway, employees ere helpful, attentive, and gracious without being cheesey.

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My stay was during July 2012. This hotel really excels in personal attention and warm, helpful customer service. The front desk team was always friendly and professional, and treated my accompanying daughter like a real VIP. The wagon filled with candy and children's guestbook were sweet touches. My room was immaculate with some smart furniture choices. […] While the beds were plush, the sheets could have been a little more luxurious. The property itself is classically styled with generous amounts of dark woodwork, Louis XIV inspired pieces, and china cabinetry. The combined effect of all these style choices ends up feeling a little outmoded, though. And then the elevators, that smell a bit like old shoes and take a small while to arrive at your floor, don't do much to shake off the dated vibe as they creak along floor by floor as you wonder just how old the property actually is... The thing is special about this hotel is the people. They are genuine, focused on attending to your every need, and consummately respectful. It's a stark contrast to some of the flashier, more modern luxury properties in town that may be a bit more chic and shiny, but are a little too "casual" in the customer service department. Lisateave

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Ritz Carlton is in a great location in Clayton, which is a really nice St Louis suburb near Forest Park (Worlds Fair), Washington Univ, etc. This is a super classy hotel with nice indoor pool, hot tub, and workout room. Thumbs up.

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With the Ritz Carlton the elegance is in the details. A very enjoyable stay.

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Beautiful hotel, gorgeous lobby and bar. Loved that the room was large! Quite, peaceful. The bed -super comfy, bathroom - gorgeous. Large plasma tv with lots of stations..We loved our room. On our second night I was going to take a shower. The room had been cleaned already that day by the housekeeper. When I looked in the shower it was filthy, hair, […] dirt, scum all over it. (My son had taken a shower that morning before the maid came). The housekeeper forgot to clean the shower. I was shocked at the filthy shower. I called the front desk and within 45 min they had someone come up to clean it. Problem #2 the shower drained at a snails pace so you are standing in dirty water from your shower, Does the Ritz not know that in this room there is a problem with the shower? Doesnt the housekeeper find this out every day when she cleans the shower and sees it doesnt really drain much? Lastly, problem #3-- the lamp by the had a layer of dust, as did the mirror right before the lamp. So all in all would I return? a Big yes because the room was so large, and quiet, and peaceful. AND, the staff,were very, very responsive, very attentive. My guess is it's a fabulous hotel with some problems with some of the housekeepers. Lisateave

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This is our second stay at this hotel. Both times were great experiences. We chose to stay here originally, because of it's proximity to Wash.U. The hotel is high end without being over priced or snobby. Our room was spotless and the beds very comphy. The staff is what really separates this hotel from other "nice" places to stay. At check in we were […] given an upgraded room at no charge and after we returned from a walk about town,there was a hand written note from the front desk,along with some Fitz's soda and local potato chips. Every member of the staff we encountered were warm,friendly and engaging! If our son is accepted at school, we will definitely stay here for all visits. Lisateave

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I am very particular about cleanliness. I must say that the black mold around the soap bar holder and pink mold in the tile grout was not acceptable. However, room service was excellant. Housekeeping was very prompt when we requested robes and extra towels.

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We loved staying at the Ritz Carlton. Best hotel bed we've ever slept in. Rooms were elegant with marble, etc. Loved it.

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awesome

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We went to St. Louis for the weekend to celebrate our daughter's birthday so that she could visit the American Girl Store. My wife and daughter took a taxi provided by the Ritz-Carlton valet to the store however when they were finished they could not get a taxi to bring them back to the hotel. My wife called the Ritz-Carlton explaining your situation […] to the vale and t they had been waiting an hour and a half. Valet sent a driver to pick them up. The Ritz-Carlton charged us $37 for the ride back to the hotel. We asked the concierge to waive the fee, she said that she did not have the authority that she would talk to the hotel manager. Later that day the concierge left us a voicemail that the hotel manager denied our request for a reimbursement because the taxi that was hailed by the valet at the Ritz-Carlton was not the taxi company with whom they have a contract; as if that is something a guest should be aware of? Furthermore the hotel charges for overnight valet are expensive and the neighborhood was completely dead with most of the stores and restaurants seemingly closed for the weekend. The balconies are tiny, not even big enough for a chair and the view is horrid unless you enjoy looking at expressways. The indoor pool is not family friendly and there is no outdoor pool. Next time we travel to St. Louis we will return to the Chase Park Plaza which is in a much better part of town with many more amenities for the same price. Lisateave

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The staff was nice and helpful. The condition of the hotel was not at all what we expected for how much we paid. We expected it to be really nice but it just seemed so old.

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Excellent hotel. Great destination after stressful and tiring driving for 9 hours.

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We had stayed here before and loved it then. Was not let down in the least bit this time either. This is a beautiful hotel and the staff is great. Highly recommend it!

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Staff was very nice, food was amazing at the Lounge.

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all was very good.Room clean,Monica the bartender hot!

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Very nice Ritz Carlton in a great location--walked to shops, dinner etc. Fun lobby lounge as well.

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Typical Ritz Carlton experience. High quality rooms and gracious service.

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Excellent hotel in great neighborhood. Large comfortable rooms.

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My 17 year old son and I stayed here for a visit of Washington U. We were treated like kings. I can not say enough kind things of every staff member we encountered. Definitely the epitome of a luxury hotel.

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Great for the Price, location is outstanding,, much to do inside the hotel!

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still great hotel but my room was not vacuumed. another little thing but I didn't bring slippers assuming that of course Ritz would have them. they do not. otherwise great neighborhood and property.

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