San Juan Plaza Hotel - San Juan

Jean was really helpfull with the checkin at late night in the hotel and it was nice experience.

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OK hotel for 1-2 nights stay. Good enough breakfast. Close to the beach.

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We were NOT informed of the change of hotel ownership so were very upset that we didn't earn our points - as that was the ONLY reason why we selected this hotel in the first place. Accommodations are only OK at best. The rooms were very humid and everything (including our clothes) were damp all the time. YUCKY!! The hotel beds were way too soft - had […] back aches the entire time we were there. Our room was reportedly a 'disabled room'. It was NOT set up to accommodate anyone in a wheelchair - counter, beds too high, tub not accessible, couldn't get a wheelchair around the beds - too small spaces. Breakfast OK but not what I expected (wanted yogurt, scones, more fruit). Tour desk staff very helpful - but don't do any of their tours - way to pricey - you can do it yourself online. Nice to have access to wi-fi. Lisateave

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Rooms are clean and comfortable, but they need some major updating. Staffwasveryfriendlyandhelpful. I would stay at the hotel again if I was looking for a budget hotel.

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The hotel is now San Juan Plaza. My sister and I stayed a week, Jan 2013, and found it to be a nice hotel. Not a 5 star but the rooms were fine and for difference in price a nice hotel. Staff was very friendly and helpful, especially Edith, Mayra and Carlos. Safe area just off Ashford Ave and near Casino and upscale hotels. We took the bus, 75 cents […] one way, and went to Old San Juan. Bus stop a couple blocks away. Also took bus to ferry (.50) and then 3.00 on a shuttle to the Rum distillery which was free tour of factory. The hotel is still undergoing updates, we were on 7th floor and all was well. I would stay at San Juan Plaza again with no problem. Lisateave

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The Hotel Changed its name to San Juan Plaza Hotel two weeks before we got there and the Holiday Inn signs were covered up by banners. The Hotel had a hard time with the reservations both times we were there, could not find them, also confused on where to look for the reservations and pricing etc. Charged $40 difference from one stay to the next only […] one week apart. Some of the front desk people spoke Spanish only and were not very friendly.The rooms were OK and the Breakfast was good and the staff there were very friendly. Only a block and a half to the beach-Nice, Good place for a short stay. Lisateave

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This is advertised as a Holiday Inn Express, in fact it is called San Juan Plaza as of at least 2 months ago, so I figured that Holiday Inn express did not want it to carry it's name.

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This Hotel is not a Holiday INN express. The brand of the hotel changed 2 months ago but expedia has not updated this information!

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Hotel was smelly, musty, very run down, needs repairs, small bathroom

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Our room had black mold on the walls and in the bathroom. Also, we had reserved and paid for a King sized bed. The first night we got there, they put us in a queen and had no Kings available. Didn't credit us or anything. The 2nd night they were able to get us a king.

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The staff is great, real helpful and kind. The breakfast is also great from 6 am to 9 am. The hotel is clean and the location is close to all major malls.

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Hotel was nice and clean. The floors were not carpeted, they were tiled and a bit cold, but it were clean. The staff was very helpful. The hotel was in a good location. Would stay there again.

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It was hard to find the light switch, the heater didn't work, my room didn't have a good access to a fire escape, they were out of toothpaste...

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We had some difficulty finding this place because it is now under the new name - San Juan Plaza Hotel. We drove in circles until I stopped to ask for directions in the very same hotel and the clerk cheerfully said "You found it! Welcome!" There were some upgrades and renovations going on as we were staying and overall we had a very good impression of […] this hotel. Location is very good in proximity to Ashford avenue. Room was clean and beds/pillows comfortable. There was excellent breakfast included. Parking a little pricey at $15 - garage across the street. Overall very decent hotel in desirable Condado area. Lisateave

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Some staff were great, such as a wonderful woman in the breakfast room. Some staff were less than helpful, or even unpleasant, such as a desk clerk when asked for hydrogen peroxide for a bad cut. The room was cramped for three.

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My stay was only a weekend, the room facilities were comfortable. the only thing that could improve is in the bathroom because the tub feels like detached and feels the impression one may fall. Breakfast very good and varied to suit all tastes.

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Room was rather small, no electrical outlets available without unplugging something and were hard to get to. TV cable was not working . Had to pay for parking across the street in a garage on the 3rd floor with no elevator.

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The only thing that wasn't too accommodating was the fact that the hotel had no parking, so one had to pay 15 dollars a day for parking. Everything was great!! They even swap my tv out because the remote was missing!!

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The lobby was fine. But when I entered the room it was small. Tried to turn on the t.v (L.G) the remote was from Toshiba couldn't do anything and then found a Roach under the dining table alive..

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The room was small and the floor was not very clean. Walls had moisture and were on their way to grow mold.

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had bigger rooms and baths in london UK. walls ect stained and dirty, linnon looked ok. checked out even though non refundable and wen to raddison down street for $20 more a night for sute with breakfest.

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This is an OK hotel! The price was very good and the staff was very nice. Breakfast was nice, but the breakfast room was too small for the amount of people they had over the weekend. The rooms were too small for my taste but were clean.

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If you are looking for a place to stay with great prices ! this is it!!!! If you are going on a business trip there is no printer. Everything other than that was great =)

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I've had in the past years stayed in san juan, condado area and ii love the area as a whole. The hotel doesn't have its own parking that's what I'm use to and the bathroom iis tiny. I did enjoy the convience of the hotel to the beach and the highway. AND breakfast is happeniing I enjoyed it.

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Great location and close to the beach, shops and great nightlife. Everything is a walk away which is great if you don't rent or have a car. The rooms are a little bit on the smaller end however the service was great. The staff were very professional and go out of their way to help. They had great breakfast selection.

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The staff was helpful and good. The hotel was clean. The pool was not very big and did not look very clean so we did not use it. Our room was just above the pool which was noisy until 11:00pm. Traffic to get there was attrocious. Parking was at a parking garage accross the street that was not very well lit. Breakfast was complimentary and decent. The […] hotel was good for the price. Lisateave

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I stayed here for 3 nights in July of 2012. My room was very clean, the hotel staff was very helpful and did everything they could to make our stay a good one but I would only recommend this hotel for someone who's planning to spend the majority of the day out and only needs a place to sleep. If you're looking to lounge around in the pool area or not […] have to cross any major streets to get to the beach, this is not the place for you. Lisateave

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Great buffet breakfast Friendly Staff (very accomondating) Close to beach Will stay here again

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The rooms are small for a family of 4. But is great if you are looking to be close to the beach for a low price. Also the hotel is in the heart of everything.

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Hotel situated in a good location. Parking across the street. Clean hotel, good and quiet neighborhood.

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My experience in the holiday inn express hotel was one the most best hotel I ever stayed in front desk gave me 110 percent of there timeI was delight I was delighted to stay in that hotel the staff was marvelous all of them

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If you are looking for a place to crash in the heart of Condado with no bells & whistles, then, this is the place. It’s not fancy but it’s clean and the staff is very friendly. My only complaint was the complimentary breakfast, the dining area is ridiculously small for the amount of guests, and there was always a big line and not enough tables. The […] lobby is also small with just one couch and a love seat but, you get what you pay for. Lisateave

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Service is very slow. I am a priority member and they made me wait until 3 pm to check in. They have no concenpt of customer service.

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No bellboy to help us with the luggage went we arrived. disappionted in that.

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Our stay was too short to make a very detailed review. The only comments that I have that might be negative is that we thought that the beddings were not very clean! The people at the desk were polite.

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The rooms are small but The bed was comfy. Good for a quick stay

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Room not ready on time, lobby pool area and food service area not clean. I would spend more money and stay somewhere else.

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I had to wait for several hours before a room became available. The space for the room is minimal especially in the bathroom. The air conditioning is far too strong and I doubt the filters are cleaned regularly. The breakfast was terrible. The front desk staff in the evening are less than professional . The older woman is bossy, rude, and needs to be […] replaced immediately. This is by far the worst hotel I have stayed at in Puerto Rico. Lisateave

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This is a no frills hotel, but very close to the beach. It is clean, friendly staff, and definitely meets the needs. The rooms are quite small, especially for a family of four.

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The front desk personnel were helpful when I needed to get some work docs done by letting me use their office. Complimentary breakfast was good, location was good near the airport and Old San Juan. Room was small and had no microwave or fridge all extra $. Parking is also extra. Maids were friendly and accommodating.

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Very good.

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room was not what i expected

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ill do it again n again, love it

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barely no wifi connection in some room. best in lobby

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