Clarion Inn - New London

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Disappointed that we specifically asked for a hotel with an indoor pool only to be informed upon arrival that the pool had been closed for 8 months!

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It was a quick over night but it was very nice.

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Very disappointed would not stay there again. I think you guys should double check these hotels before putting on your website.

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The hotel had been taken over by the bank earlier in the week but the front desk personnel was friendly and efficient. Restaurant and pool were closed. Only one of four items in the exercise room worked. Room was clean but tired and dated. Breakfast was minimal at best. Single night stay. Will not seek out again if returning to New London/Mystic ar […] ea. Lisateave

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Was exactly as expected for the price. Navigation took me to wrong side of Rte. 95. Hotel not so visible from highway. Was definitely farther from mohegan sun than the 8 +/- miles given on site. Shuttle service is nice, though not free

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It was fair, not the best but certainly not the worst. As an impromptu trip I would recommend. However as a planned trip, I would go try the next hotel for your trip. It was Not 8 miles, but 12 miles from Mohegan Casino.

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We spent very little time at the hotel but it worked for what we needed. The price was attractive and it was in a good area.

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We were made aware, as we registered that the hotel was newly foreclosed and being run by a new manager. The place was clean, if a bit dated. The location was perfect. We were staying only one night, and it was fine for our needs. All food/service VERY basic.

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Everything was clean. Staff were friendly and very helpful. Everything is near by.

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They were low on help. The Hotel had just been sold. No liquor license. The rooms were clean and the rugs were nice , bed was comfortable . The TVs needed to be updated, Many of the channels were fuzzy. I like the hotel I am hoping that the new owners will update and have better service

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Staff was Very Nice and helpful. Room and lobby was clean. Afternoon staff went out of their way to accommodate. Will stay again.

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We had a nice stay. Great price in my opinion

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Hotel was not very nice, things in the room were broken, toilet ran all night, beds were not comfortable.

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Hotel was taken over by the bank the day we arrived! Lounge liquor license was taken , storm debris all oversight lack of maintenance . Toilet wouldn't work after we called front desk maintenance worked on it and yes it flushed by never would stop running. Very disappointing I've stayed there before and it was very nice don't think ill be rebooking […] any time soon Lisateave

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It was a very nice hotel and quiet even though it's right off the parkway. Convenient to restaurants and casino.

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have a great stay. we stayed a extra nigh since we got back late from casino and they gave us a great price without going through hotels.com. only thing is vending and ice machines didn't work properly. the pool and fitness center was hard to find. the bar and restaurant has good food and good prices. no free shuttle so we drove to casino. breakfast […] is free but gross. i would stay again though. Lisateave

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Perfectly adequate hotel experience. Easy access to Route 95.

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Very disappointed. Smelled of smoke, no working pool, and breakfast looked horrible.

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Had booked another Hotel, but a mistake was made in the resevation...(Hotel.com went way beyond and over what they had to do to make this right...they rock!) The second mistake I made was booking the Clarion (I had stayed here in the past) The Hotel was not clean....the room was ok, but the stained carpets in the hall and the sour smelling lobby didnt […] leave me feeling too comfortable. The surrounding neighborhood is scary, but then again I didnt plan on going to the ATM at 2am for money. I had a TV remote with no batteries in it, and the girl at the front desk took pity on me as I made her put her romance novel down and accuse of of stealing the batteries. She took two out of a drawer and slapped them on the counter and then procedded to pick up her book and start to read again. The restaurant here is horrible, as I got food poisioning from their 'world famous pizza'...never again...I'll sleep in my car next time. Not worth the trip. Lisateave

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When we arrived at the Clarion, we realized we had no soap and no conditioner (cleaning staff had left shampoo and 2 bottles of lotion). When we tried to call the front desk to have it sent, we realized that there was no phone cord! So it was either use our cell phones to call the desk or walk down! The front desk staff was friendly but the lobby was […] extremely noisy as party of some kind was going on right off of the desk area. Room and bedding were clean and heat worked well. We just needed a place to sleep on the way to see our daughter in Rhode Island, so it was fine. Lisateave

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Best deal near the casino and only a $10 shuttle. Its really worth it.

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We were disappointed we were unable to get a room at the local casino and opted to get a room at the Clarion because of the proximity to the casino we were visiting. The room was average and the condition of the hotel was a bit tired and dated. We were told there would be a breakfast buffet in the morning. When we wen to the breakfast area at about […] 7:30am we were hugely disappointed. The coffee maker was sitting in a pan of old water and there was very little coffee left in the pot. My husband didn't get a cup of coffee -- mine was the last. There were no service people in sight and there was no hot breakfast in the pans and quite a few people just lounging around on chairs and in front of the food taking whatever was left on the table. We decided we'd check out early. The room was just okay and we will not be staying at another Clarion anytime soon. Lisateave

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I picked this hotel as a stop over on our trip due to its closeness to Mohegan Sun and the indoor pool and hot tube. We left early in order to enjoy the pool and hot tube only to get there and find out that its been closed for over a month! The staff offered us free shuttle service to and from Mohegan Sun, a $40 value which I excepted. Expedia gave […] me a coupon for future use also. The staff was fair in their treatment of me. Expedia gives 3 stars to this hotel which for $79 I thought was a great deal only to find out that I've stayed in 1 star motels as comparable to this one. The room was clean and comfortable but there was numerous things wrong with it. One problem was that you couldn't shut the shades to block out the parking lot lights. The heat was off when we entered the room so we were cold as we prepared to leave then when we returned 4 hours later the room had to be 90 degrees even though we had the thermistat set on 70. Good luck finding the entrance to the hotel in one shot !! You have to enter from Bayonet st even though its address is N. Frontage which is a major highway!! Sorry to the nice staff but STAY CLEAR of this one. Lisateave

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Only stayed one night. Room seemed runned down and not very clean. Broken faucet in bathroom. We had no internet or tv because of a storm. Breakfast room was so dirty we didn't even eat there. Will not stay there again.

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it was fine to bad the pool was closed

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WE MADE RESERVATIONS FOR A PAID SHUTTLE AT CHECK-IN THAT DEPARTED EARLY WITHOUT US. THE FRONT DESK LADY THEN LIED WHEN ASKED DIRECTLY IF IT HAD LEFT CAUSING US TO STAND IN THE LOBBY FOR 45MINS. TURNS OUT THEY HAD OVERBOOKED THE SHUTTLE. WE WERE LUCKY THAT OUR PLANS WERE NOT RUINED. I COMPLAINED TO ANOTHER FRONT DESK PERSON AT CHECK-OUT BUT SHE DID NOT […] SEEM TO CARE. Lisateave

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I picked this location because it was somewhat close to the casinos and the price was decent. Our room was better than expected and the hotel restaurant was great (for pizza and wings - the house specialty). The biggest drawback was the shuttle to the casino. It fills up quickly and the schedule is more of a roundabout time. The return trip from the […] casino was overbooked and several people were left waiting even though they were scheduled for the same shuttle. Too bad because everything else about our stay was spot on. Lisateave

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All other recommended places were booked so we tried the Clarion. I wish we would have traveled home after going to the Mohegan Sun for a show. I was so uncomfortable because it was flat out gross. The staff was nice and tried to be helpful but I would never go there again.

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Overall, I wouldn't stay there again regardless off the price. The hallways were freezing cold, the cleanliness of the whole hotel was poor. My room smelled like vomit. The staff greeting me at the desk answered a phonecall and stayed on the phone the whole time while checking me in. She went on and on about how busy her day had been. The worst part […] was the shuttle service! We signed up on a list to get the shuttle to and from the casino. The ride there was fine, trying to get back was awful. They didnt keep track of who was supposed to be on the shuttles and at what time, there even ended up being a fight because of the shuttle service and the lack of organization. On a busy weekend with a wine fest at the casino there should be more than one shuttle and if you sign up for that time frame, you should be on that bus regardless! I will say one positive thing about this hotel and that is the restaurant "Wings and Pies". The service and the wings were both great. If I was that restaurant I would get out of that hotel! Lisateave

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Service was excellent! This is our fourth year in a row staying here to attend the Mohegan wine fest. Shuttle was a plus.

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I specifically asked repeatedly about the shuttle to the casino. During the phone reservation, I asked about the shuttle and was not told there was a charge. When I checked in, I asked the ladies at the front desk how often the shuttle runs. I was told, "Every hour." I asked, "does that mean on the hour?" And was told, yes. We got downstairs to take […] the 6 p.m. shuttle and were told by the driver that we hadn't made reservations and pre-paid and the shuttle was full. We had to take a taxi to make it to the casino in time for the concert. I cannot believe the check in agents did not offer me the option to reserve the shuttle when I specifically asked about it. Upon returning to the room, we slept about 2 hours before we were awakened by shouting in the parking lot and the arrival of the police. I would NEVER recommend this hotel to anybody. Lisateave

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The pool was not working hot tub not working. The heat in room barley worked my mother was freezing the shuttle to casino made us wait 90 mins to be picked up

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This hotel was right off of I-95. My girlfriend and I stayed here to spend New Years Eve at Mohegan Sun Casino with some friends. The casino is easy to get to from the hotel but it is definitely a drive. The hotel offers a shuttle but it fills up fast on busy nights so don't count on it. The staff was very nice for the few minutes of interaction I had […] with them checking in/out and were happy to let us have a late check out when we requested. The room seemed very clean and was comfortable, but could use an update. The bathroom was a little small but nothing unusable. I would absolutely stay here again! Lisateave

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quality of service very good. I was disappointed that the indoor pool was out of order

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Not a great hotel, but good value for your dollar.

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We loved the nice shuttle to Mohegan, offered at convenient times with an excellent, courteous driver, but my son was bummed the pool was closed due to a broken heater. (The indoor pool in the winter was particularly why we close this hotel for our one-night stay.) Our room was very clean, comfortable & seemed recently renovated. Fair breakfast.

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A good hotel for a one night stay. Close to interstate and casinos.

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Person i checked in wasnt friendly and was bad with directions

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Overall the room was clean, the staff was pleasant ;) although the grounds looked dated and it was EXTREMELY hard to find the hotel it's self... It's tucked so far back off the street.

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