Fragrance Hotel - Crystal - Singapore

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Room was small

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Just fine

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Friendly staff. Clean and comfortable. Good airconditioning. No shower curtain and never got hot water to work but did not need in the heat.No individual soap except a soap dispenser.Beware! WiFi is not free but must be paid for as an extra.

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If you are looking a place to sleep and the red light district is not a problem for you, this is a perfect place. MRT station some minutes on foot. much cheaper food than in the downtown.

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Old run down hotel, in the middle of the Geylang red light district. The neighborhood has nothing to offer but brothels and street food stalls. There was no hot water in the shower. Internet comes at a surcharge, $10 for 10 hours, but was useless for almost everything. Emails will trickle through, given enough time, but forget about anything web-based. […] This hotel is at the very low end of the price range in Singapore though, so you get what you pay for. I will not stay in this kind of hotel again though; Instead I will go for one of the proper hotels and just accept that hotels in Singapore cost more than most other places. Lisateave

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It is a cheap place and was not so good. TV was not working properly. Towels were torn.

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Completely adequate. Bedding is a bit threadbare but everything is clean. Room is big enough, nice shower. Couple of sports channels on the TV. Location isn't great but not terrible. Around 5min walk to the mrt, buses even nearer. Wifi is not free.

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Generally, both bedroom and bathroom were very small, there was no space at for huge personnal luggages. However, it is consider okay for short stay especially for Single who keen to explore in this area. Staff was courteous and helpful. Room was fairly clean but sound proofing was poor. Nearest MRT station is Alujunied, which is 2 or 3 bus stops away. […] There is a bus stop right in front of the hotel. So taking a bus is more convenient than MRT to places like Orchard Road, Little India, and China Town. There are alot of coffee shop and small restaurants nearby selling tasty local food at a reasonable price. surrounding this hotel. Lisateave

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So So...not pleasing !

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I'm good with it.

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The room is small but I'm happy with it.

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I like the fact that the staff is friendly. Even though the room is small, it is well maintained and serves its purpose. One of the nice things about this hotel is its proximity to the MRT, good food and working ladies. ... I have many interesting late-night trips to the mini mart because of that. My only gripe other than the bed, is the fact that I […] pay 5SGD for 2 hrs of really weak wifi. Overall I had a good experience with this hotel. Lisateave

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Good hotel environment. Clean, not too small size room. Have what we needed. Just no fridge for us to put our beverages for coolness.

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good overall. a bit pricey for what you get, but this seems to be the case with all lodging in singapore. there was a bathmat that smelled terrible and i had to remove that from the room. No other complaints.

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Hotel is quite good, but bathroom was not so clean. Wi-fi is not free and was very weak in my room. And it is not free - almost 5 SGD for 2 hours and 25 SGD for 24 hours and it really bad. One good thing that they have good sport channels.

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The staff at the Fragrance Hotel were very helpful. The room was fine except that the bed was a bit hard. The only complaint I have is charging for internet access. The hotel was very good value for money, and I will be back.

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close to mrt al junaid..10 mins walk

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Room was so small that we didnt even have a space to open our luggage.So we have to put it on the bed everytime. Thx Good we stayed only one night. Room was dirty, full of some hair. Bed was small, qeen size for 2 people? Leatherette bed with linen on, dreadful. Blankets were discusting. Location is crazy, full of hookers around, do not walk at nig […] ht. Lisateave

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Air condition is not working during my visit i compliant many time but they are unable to solve my problem very bad experiance

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The room and service are really good.But the location of the hotel is not quite well as it is a bit far from MRT station and there are several whoxxhouse around, which makes me feel not safe when going out at the evening.

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excellent budget hotel for overnight stay when in transit

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Good place to stay

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If you are traveling from North America. This is less than a 1 star hotel.

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Very clean Rooms and hotel. Hotel front counter staff very helpful and polite. Free coffee, coffee maker and hair dryer and other amenities provided. Only minus point is that hotel is located in Red Light area, but no body bother you. Restaurants and grocery stores are available close to hotel at walking distance. MRT rail station, taxi's and buses […] are available to move you to must-see sights seeings. Lisateave

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rooms were good. CR was okay. but TV has limited channel. location was quite far in mrt station, many boys and really scared to walk alone during night. receptionist were kind & approachable.

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smelly room, oily floor, dirty water boiler, dirty drawer. air-con didn't work well. rude service. what do you expect ?

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I was in transit and needed a hotel that was cheap and close to the airport.

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As the hotel was in the red light district, you naturally feel a little more uncomfortable being there, and the staff constantly laughed and giggled at almost everything we said, making us slightly paranoid about the place. The room was nice and the staff did assist us with the questions we asked them (after laughing), and the place felt safe. The next […] night we stopped in a hostel and felt much more welcome, relaxed and better off money wise so would recommend to do that instead. Lisateave

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very bad bed,area of the hotel very bad.not good for family to stay there. red light area close by

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excellent

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The hotel is conveniently located within walking distance to the MRT, though that walk does involve walking past some ladies of the night and through an area I was happy I was not alone in. The room was pretty depressing with curtains kept closed as they looked out on a wall. I have heard some of the other Fragrance hotels are better.

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Although I saw many children and families in the hotel I feel that the place is avoidable because of its proximity to brothels

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it was fine. the red light district. if you come with your family you have some explaining to do. otherwise... pretty good location for the metro... not really any places to eat around... that you can go in and be in the AC...overall it was fine... no shower curtian

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No frills, but clean. Overlook that it's situated in the red-light district and this hotel delivers great value. It would be even better if the beds weren't covered in naugahyde for more efficient clean-up after the hourly crowd, and if they included top-sheets, but aside from that, there's simply nothing to complain about.

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went back to hotel after dinner and take a shower, after which realized that the is not a single towel in the room. quickly called up reception to bring up. took 30 minutes and all the while i am waiting in the freezing room. offered extended 2 hours checkout next morning, but useless for me as i go off in the morning 10am.

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OK, for what I needed. a one night stopover between flights. The room was clean but a lot of the fitments were in poor condition. AC worked but the front was damaged. The bathroom was clean but many of the wall tiles were cracked. It is in the red light area and it shows. The sheets have a rubbery texture (for easy washing, I suppose). The area however […] is completely safe to walk about. Only 10 minutes walk to the nearest MRT station. Lisateave

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Pleasant staff welcomed me to a clean and accessible hotel.

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They suppose to offer a complimentary internet but yet they charge alot for it. I stayed in another hotel opposite to this hotel. The hotel name was 81 star. The room rate was the same the services is much better. They offer complementary bottles of water facial tissues and free internet as well as telephone services. The staff was totally unfriendly. There […] was an incident whereby I paid for internet in advance but while I was using the internet it stopped all the sudden and I was kept charged for it. But I was tired so I slept and the next day I asked the front desk to check that the money I paid for internet was not fully used due to internet defects. He checked it our and confirmed that indeed there was a problem which means I was charged for something I am unable to use. I asked him nicely to compensate me for that. The reply was harsh unfriendly and nonprofessional. It is a reflection of bad customer experience Lisateave

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