Holiday Inn Express Hotel & Suites Ottawa Airport - Ottawa

Air conditioner louder than a 747 jet

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Staff was excellent . I rate it outstanding !!!

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good

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Recently stayed one night for business and nneded something close to the airport. Overall it was a typical HI Express experience .I have 2 major complaints...1) the heating unit ROARED off and on throughout the night , far too noisy of a unit . 2) getting into the hotel either by the front or side entrance was treacherous due to several day old snow […] and ice .Very poor attempt made to clear the walkways and parking lot !!A lawsuit waiting to happen.Lastly ,because I booked through Hotels.com they will not honour frequent flyer points through Aeroplan even though the online price was virtually the same as booking through a business travel agent.I will NOT STAY here again ! Lisateave

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clean.good service, close to amenities. I enjoyed my stay.

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The hotel was very clean and comfortable. The staff was quite helpful and friendly. The kids enjoyed the pool, hot tub, and free daily breakfast served each morning. My only complaint is the fact there were no rollaway beds offered at this location. I phoned twice to make sure one would be available and was not informed that the Express hotel do not […] provide this. My 10 year old had to sleep on a crib mattress on the floor for 3 nights, which he found cold and uncomfortable. Otherwise our stay was enjoyable and we found Ottawa easy to get around. The staff was very helpful in providing maps, directions and useful tips. Lisateave

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The rooms are very modern, spacious, comfortable and clean!

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Baggage dollies used to be very difficult to steer on carpeted floors with strange texture. That lasted a long time.This week our worn dolly castors squeaked so loudly at 6:00 AM they potentially woke up guests. Considering how many times they are used, this needs a realistic strategy. Wheel design inadequate and maintenance non-existent. Everything […] else was absolutely perfect........ Lisateave

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The best stay for those traveling and that need of access to Park and Fly, proximity to the Ottawa airport...

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First time at that hotel - very pleased with the service - the staff at the front desk were excellent - they took us out in the hotel van for our supper and came back when we were done to pick us up - no charge (since there was a heavy snow storm outside ) that was very nice for us no stress - since I drove in the storm to go pick up my husband getting […] home from Regina at the airport that night - the breakfast was excellent lots too choose from and very good - the room was very nice the bed very comfy would recommend it and will be staying there again Lisateave

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Very clean, good service. Room was spotless and well appointed.

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It was enjoyable. staff were very helpfull and professional

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A great basic hotel with extemely helpful and friendly staff. We would definitely recommend it to friends and family.

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Newer facility, clean and quiet. Convenient to restaurants and airport.

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Front desk was fast and professional, clean and bright rooms. Desk was functional but not overly comfortable.

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The free shuttle bus service was second to none, they pick up and dropped off to airport, local pubs and restaurants at most times of the day. The staff were more than helpful with anything I needed. Rooms are very well nice for a 2.5 star (some Hilton's aren't as nice as this) . The only reason it's a 2.5 star I think is because they don't have a restaurant […] on site - but the Keg is a great steakhouse which they do provide a shuttle to. Lisateave

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This hotel stay was amazing. All the staff we dealth with were very friendly and helpful. The room was very nice. We would stay there again if we were returning to Ottawa

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I stayed two nights on a weekend business trip, and it was a thoroughly positive experience. The room was large and comfortable, the pool and whirlpool helped me relax, the breakfast was tasty, and the staff were efficient and very friendly.

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friendly staff, quiet hotel, very comfortable bed.

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The stay was perfect. The only thing missing was a waffle maker:)

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Not exactly a hotel for downtown however as a travelling stopover its great. About 15 minutes off Hwy 416 along Hunt Club Road. Very convenient location for airport and Carleton University. We will stay here again when visiting our kid at school.

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Nice room. Quiet. Not near much but thats to be expected with an airport hotel. Good breakfast buffet. Kind of pricey.

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Everything was fine about the hotel. If you have had a long flight you may not want to be bothered with the additional effort to travel into Ottawa. In that case you will find it convenient to stay here. Although there is no restaurant there is an English pub nearby (very short walk) that provides a good meal and beer.

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Excellent experience at this hotel. The employees were especially friendly and helpful. Clean, comfortable lodging and very good breakfast.

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I was attending my convocation at Carleton, this hotel was super close to school and I was happy that the breakfast was included. overall, it was a great experience :)

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very good

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Very helpful staff, convenient breakfast in the morning, and well kept rooms combine for a great stay. I called up the shuttle at the airport from the information desk and it arrived relatively quickly. I highly recommend this hotel for anyone that's flying into or out of Ottawa and needs a place to stay for a night or two.

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NICE AND CLEAN

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There were no curtains in our room, only see-through shears, so we were not able to block out the light from the window at night. As our room faced the front of the hotel, the florescent lights from the front of the building, and the street lights shined into our room all night long. It was hard to fall asleep as it was very bright in our room and I […] had to catch a 6am flight. Very disappointed with the lack of curtains, I would think they should be standard in all the rooms. Lisateave

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I can always count on quality at the Holiday Inn - the only disappointment was that the pool water was cold, out right cold and not enjoyable to be in. Yummy breakfast buffet.

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I should mention that the mattress on the bed was in need of replacement. We could feel the springs inside and the cover over the mattress had some kind of plastic composition on it. Too hot on the skin and uncomfortable! Spent two nights and woke up feeling unrested and sore.Glad to get home to our comfy bed. Breakfast wasn't too bad I guess for hotel […] food...but, both night stays were frustrating to get tea ,for no hot water. The owners have opted out on the extra's that you find at other "new" Holiday Inns.Some fruit or cookies would of been nice for an evening pick me up!! I would stay again but with hopes that the hotel looks into new beds. Lisateave

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I was here on a business trip for 4 nights and the hotel was perfectly located for my commute to the offices I was going to. There is a steakhouse down the road and food was amazing! The staff were THE most helpful and friendly people I have ever met. They provided a free shuttle service to airport, and local places to eat. I can't thank them enoug […] h! Lisateave

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It's just too bad the rates aren't lower more often. We would use it a lot more. The location is great for what we need, the rooms are the perfect size for what we need and the breakfast is good enough to get your day started. We would stay again and will if we get a good rate deal again. We find the hotels in Ottawa very expensive and most of them […] are poor for what you pay. Lisateave

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excellent staff, close to airport but tub did not drain when the shower was running. Other than that it was a very nice place to stay.

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This hotel is brand new, with cozy decor and very clean. Free parking and free internet plus a good free breakfast (scrambled and boiled eggs, pancakes, sausage, yogurt, cereal, croissant, etc) make it a great value. The air conditioner/ heater under the windows sounded quieter than what I had experienced in other places. Three of us shared a room with […] two comfortable and fresh queen beds. The only downside was, that my daughter used the desk/chair for her computer project and there was no armchair in the room, so I had to read my paper in bed, but the light on the night table was not as bright as I would have liked. Easy and fast access to Carlton and downtown by car (~10 and ~20 minutes). Lisateave

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Just a caution. On the weekends, they don't start their shuttle to the hotel until 6:00AM. If your flight is early you still have to catch a cab. Also, on the weekends, the breakfast doesn't start until 7:00AM. Although they were very accommodating and offered us fruit and yogourt and bagels "to go" the night before.

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