Azul Fives Hotel By Karisma - Playa del Carmen

The Azul Fives was surprisingly wonderful! After many visits to Cancun for the past 20 years, didn't expect any different from this location. Not that Cancun is bad...it's actually wonderful-just avoid it during spring break or graduation! Totally different! Went for a family wedding & stayed in the King Suite. Wow! Absolutely beautiful! Although there […] was a hint of mildew when we first arrived. (Building 9) and the elevator reeked of mildew. We let them know at the front desk so hopefully, knowing about the problem, they will get that fixed. Can't say enough about the service---we were really impressed! EVERYONE-even the yard maintenance crew, spoke to us. This is an all-inclusive resort & they know the tips are already included, so we were delighted at how everyone was so outgoing, friendly & helpful! The food was spectacular! The pool bars were awesome! We all gathered at the pool on the beach. The constant breeze kept us all coming back to this pool and not the ones near the rooms. Although I do have to say, the size of these 2 pools is amazing & beautiful how they wrap around all the buildings. We were here from June30-Jul3, so it was about as hot as it was going to get! That's why we always went to the pool with the breeze! We would highly recommend staying at the Azul Fives. We went into the town of Playa del Carmen...a $15 cab ride each way. TONS of food/bars & shopping on a pedestrian street...5th Avenue. Looked like it went for a mile! Lisateave

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We stayed there for one night. It is a little north of Playa del carmen, further than you can walk. June 2011, they just open 6 monthes earlier so everything was in mint condition. Very nice rooms and restaurants with modern feel to them. The food and drinks were reasonably priced. There are many bars and food place located around the grounds. The pools […] are the biggest that i have seen. I believe there is a piece of pool outside everyone room. It has a resort feel to it. Lisateave

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Wonderful place, it's small and quiet great for honeymooners. The food was the best I have had in Mexico and we have stayed at a lot of other nice places.

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wonderful swimming pool but better to be all inclusives in this place... lovely anyway...

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wonderful swimming pool but better to be all inclusives in this place... lovely anyway...

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Enjoyed everything. Dinner food needs improvement though. Be careful making a reservation at Senses, $98 per person, and some of the courses very good, some not so good. The staff was extremely courteous, and very prompt. If looking for a great hotel, which is relatively peaceful, this could be your place. It was 100% full, but you would guess it was […] only 50% full based on how crowded the pools and restaurants were. Lisateave

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The welcome was very nice. The penthouse was very modern and spacious. The hottub on the rooftop cannot be used, because there is not hot water to fill it. In this hotel you will find mostly American people with children. The breakfast restaurant is like a caferteria. There are 3 restaurants at the beach and the food is not impressive. The beach is […] not very nice in comparison to Playa del Carmen or Tulum. There are rocks and you won't be able to swim in the ocean. We went to playa every day and also ate there during the day. Lisateave

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The room is huge, nicely decorated, again. The facilities are good, the breakfast each morning is good, the pool is beautiful, but I did not like the beach. It is much less beautiful than the beaches of Playa del Carmen and Cancun. For me it's the main downside of the hotel.

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Everything is very clean, personnel very helpful and kind, extremly friendly.

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Great location and resort for kids and families. Staff are very professional with kids which is a huge plus! Wonderful location in many ways.

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1.The sea is awful!!!! no way to swim in the sea!!!!!we were resting there for 2 weeks, but we didnot swim in the sea. 2.And pools are VERY cold. Children cant swim in it at all!!!!!!!!!! 3.Rooms are not comfort, there are no telephone in living rooms ( only in bedrooms). 4.In showers there no place for shampoos and others things. 5.there are washing […] machines and kitchen items(plates,spoons,forks and so on) in rooms, but we WASNOT allowed to use it. It was said, that in hotel there are restaurants and laundry, use IT. 6. We had 2-bedroom penthouse, and we had barbeque. But we had No GAS for it. We asked several times to bring it and....we had no gas!!!!!! 7. We had no beache towels in room for terrassa. Lisateave

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Hotel was great, we did the European plan instead of the all inclusive. It worked out really well, we made our own breakfast, ate lunch at the beach restaurants and had dinner in town or in one of hte 3 hotel restaurants. The beds were comfortable, the rooms beautiful the staff were friendly. A few bumps but overall wonderful. We did water aerobics, […] yoga on the beach, swam in the ocean, watched the destination weddings. Roberto the General Manager is a doll and very helpful! Would go back tomorrow!!! Lisateave

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The hotel was nice, even it hasn´t the best location. The room decortaion and details could improve. The food was nice even if you don´t use the all-inclusive option. The staff is kind, friendly and efficient. The biggest complain is that the pools were not heated, and the climate was not so hot. Last but not least, the first day we arrived, there was […] sand inside the sheets all over the bed, for sure they need to improve the cleanliness of the room. Lisateave

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The hotel is beautiful and the rooms are absolutely huge and well-appointed. Food and drink were excellent (loved the "Gourmet Inclusive" a la carte approach - much better food than a typical buffet). The staff is all very friendly. Supposedly they have smoking in "designated areas only", which I was told did not include the pool areas, but I was chased […] away from the pools more than once by chain smokers. The mini-bar was only restocked once while we were there (1 week) and only after I called twice to request it. The beach was too covered in coral to be able to swim without booties, but we were told that there was a gorgeous sandy beach about 15 minutes down to the left. No real activities for teenagers, so I wouldn't recommend bringing teens, but I'd definitely go back without a child. Lisateave

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OK. The rooms. First room. I sit on the bed. The bed breaks. Back to the reception. We ask for a new room. They don't have one just right now. Maybe in two hours or so. It's lunch time, so why don't you go for lunch and come back after. We go to the See Olive, their beach side restaurant. Bad food. Then back to the reception. They give us a new room. […] We get there and it's half clean. We stay there and take a nap. Two people come into the room saying they were just given this room. I try to take a shower, I can't work their strange shower and I end up taking a cool shower. When we try to get some sleep at night, the ceiling fan light starts to do funny things. It turns on and off by itself. We call reception and they send someone. The man has to open the ceiling fan and to work on it for some time while we wait sitting on the beds. Finally, 45 minutes after our initial bed time, we get to turn the lights off for a second time. Bad hotel, location, service and food. Lisateave

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We spent a very expensive Christmas vacation at the Azul Fives by Karisma. The resort is beautiful, but from the time we arrived until the day we left there was an extremely bad smell outside of our room, which eventually sitfed inside of our room. It was the strongest urine smell you can imagine. After daily complaints, to which management sent a maid […] with a bottle of airfreshener up to spray inside and outside of our room, still nothing was done to resolve the problem. The maintenance people came daily, looked around, shook their heads, but again - nothing was done! The resort was not full but we were never given the option of moving to a different room that did not stink. After paying that much money and having several sleepless nights, wondering if we would be the next to explode from sewer gas, needless to say I will not be returning. The bar, restaurant and beach staff are wonderful and the place really is beautiful but I truly feel we should have been compensated somehow. Lisateave

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The beach was the worst I have seen in years!!!, the pools have no heat, and was cold in November and early December. If you are going for pool, then great...but if you are going for the beach forget it...Also, they talk about the great Penthouse with jacuzzi, (OMG) the jacuzzi does not have heat, and it works like a bathtube.. Terrible place!!!

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très bonne prestation. tout a été fait pour bien nous accueillir pour notre voyage de noces. la chambre était gigantesque. demandez-en une plutôt côté piscine. au niveau du service, tout le monde est très accueillant, compétent, et souriant. hôtel parfait pour les familles avec enfant. seul petit hic, la connexion internet non incluse (sauf au lobby) […] et l'absence "d'infirmerie" (si petit bobo), mais rien de méchant... Lisateave

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Anlage super Service ausgezeichnet!! Strand mittel, da Felsen im Wasser Zimmer grosszügig, aber nie sauber geputzt Essen sehr schlecht!

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Solo tengo palabras de agradeciemiento para todos hicieron de nuestra estancia algo maravilloso, el hotel super lindo, todos nos recibieron con una sonrisa, Marco en recepcion y Ana, Jose botones siempre dispuesto ayudarnos,Elena (ama de llaves) siempre hacia la diferencia en la habitacion y bueno que decir del restaurante con Teodoro y Miguel...........Gracias […] a todos!!! Sin duda regresaremos muy pronto :) Lisateave

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Il personale è sempre gentile e disponibile e la struttura è molto bella. Ho prenotato con la formula tutto incluso e non ho avuto sorprese in fase di check-out, non ho avuto alcun costo aggiuntivo per il cibo e le bevande consumate durante tutto l'arco della giornata nei vari ristoranti, punti ristoro o nei bar dentro le piscine.

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Las instalaciones estan geniales y cuantan con la opcion de tener todo incluido o plan europeo, y teniendo un departamento es una comodidad de espacio y no como un cuarto de hotel.

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Siamo stati accolti con sorrisi e tanta ospitalità, ogni piccola richiesta era soddisfatta. Anche se l'hotel è per famiglie, e noi una coppia in vacanza alla ricerca di tanto relax, non siamo stati minimamente disturbati dalla presenza dei pargoli, che avevano personale, spazi e strutture attrezzate per trascorrere la loro vacanza. il cibo è buono, […] nessuna fila per accomodarsi ai tavoli, ai quali si è accompagnati dagli assistenti di sala e presentati al cameriere che servirà. Le zone pool sono delle vere e proprie chicche, bar in acqua dedicati e camerieri che servono ai lettini, lo stesso vale per la beach, dove c'e anche l'animazione, sempre presente, ma molto discreta. L'ingresso in mare è un pò difficoltoso per la presenza di banchi rocciosi, ma niente che non possa essere "aggirato", piochè danno anche la possibilità di fare snorkeling. Siamo stati veramente bene, coccolati tutto il tempo e cosa bellissima, venivamo salutati con i nostri nomi. Lisateave

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Hotellet var bra og nesten nytt. Skuffelsen var at vi bestilte et hotell i sentrum av Playa del Carmen og fikk et kart ved bestillingen som viste at det var i sentrum, men det viste seg at hotellet lå 7 km fra Playa del Carmen. Hotelelt var bra for barnefamilier, men passer mindre for bare voksne. Det meste var tilrettelagt for barn. Vi lærte at vi […] skulle svare "Exellente" når de spurte hvordan vi hadde det. Det var et visst salgspress for at vi skulle kjøpe leilighet i hotellet, noe vi syntes var upassende. Lisateave

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Mi estancia en el AZUL FIVES by Karisma de Playa del Carmen podría resumirse en cómodas y atractivas instalaciones en asombroso estado de mantenimiento, cálido servicio de excelencia, impecable gastronomía gourmet, si a todo esto lo enmarcamos en un paisaje paradisíaco con una vista hermosa de la isla de cozumel desde su playa privada, se convierte […] en una experiencia altamente recomendable. Precio mínimo a pagar, una distancia de 10 minutos lo separan del centro de la encantandora Playa del Carmen Hoteles.com servicio impecable Lisateave

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muy bueno

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