Holiday Inn Express Charles Town - Ranson

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The hotel was undergoing some cosmetic updates/construction, but the overall cleanliness was impeccable. The staff was so nice and friendly and made our stay comfortable and pleasant. Would definitely stay here again and again .... thank you!

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This is your run of the mill HI Express, except they should let you know before you book that they are currently under renovation. There were hallways blocked off, wallpaper was peeled off the walls, etc.

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We were shocked after we checked in to find that this hotel is in the process of a major renovation. Literally half the hotel was closed, and the hallways were blocked with plastic drop-cloths and washing machines. In the half of the hotel that was open, the hallways were in various states of having their wallpaper removed and being spackled, and the […] carpets were filthy. Although our room was comfortable and clean, the hallways were a wreck and it felt as if we were in a fleabag hotel that charges by the hour. Honestly, this hotel should be closed while this work is being performed. They should have completed work in the other half, then opened it and closed the 2nd half while they renovated. We were greatly disappointed with Hotels.com for renting us this room, and considering the condition of the hotel, the rate we paid was far too high. Extremely disappointed. Lisateave

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WE love to stay here when we go up to the Casino. The rooms are always clean and comfortable. The shuttle to and from the Casino is the greatest. The staff is always smiling and happy to answer any questions or help in anyway possible.

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Sheets could be less coarse, could use an operating pancake cooker. preferrable belgian waffle maker. Otherwise, it was a nice hotel, would stay again. Shuttle service back & forth to casino was great.

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Room was in excellent condition - exceptionally clean. Staff was wonderful! The free breakfast was more than we expected & delicious! Wonderful stay - will book again for future getaways to Charles Town!

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The location was great, room very clean with no problems and the service was superb. The breakfast host was very courteous and friendly. A real southern, down to home treatment. Will definitely recommend to others.

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We love this hotel and choose it every time we are visiting Charles Town. The employee's are always very nice and accommodating. A definite plus is that it is on the shuttle route for the Hollywood Casino!

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This hotel was great my only issue was I could not get online with my computer they tried to help to help me so I was happy with my stay and the breakfast bar wad very good.

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Enjoyed my stay. Awesome staff, super clean , very comfortable chairs in room. Just wish it wasn't a non-smoking facility.

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staff was extremely friendly and pleasant. Room was anice size. Halls smelled a little strange. Upholestry on chairs were dirty needed cleaning.

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was fine and pretty typical of Holiday Inn, but found mattress to be quite uncomfortable compared to other HI's I've stayed.

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This hotel was very clean the staff very nice and i would stay here again ,breakfast was great

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Excellent hotel. Very clean. Nice location

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We had a great time at this location. Unfortunately, our car broke down when we arrived but the wonderful staff helped us find a mechanic that was open on Saturday. The staff went above and beyond the call of duty to help us out of a tight situation.

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The stay was very nice.The surrounding area was a little dull but close to attractions.The hotel was very nice and clean.The staff was friendly and very helpful. We would stay here again.

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We had a wonderful stay. The room was awesome and so were the staff. I would highly recommend this hotel. Can't wait for my next visit

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Pleasant and competent staff, comfortable rooms and nice pool, decent breakfast and a reasonable price. We were very happy.

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Holiday Inn Express was a nice alternative to staying on-site at the casino. The service was top class, the breakfast was very tasty, and you can't beat the proximity to the casino. Pricing will always be an issue, but when compared to the others, I'd rank it above all others. Look forward to going back.

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I really enjoyed staying at the Holiday Inn express because I was provided with a great deluxe breakfast and I was given the opportunity to catch the shuttle bus which runs 24/7 to local attractions within the area. Also the staff members were very helpful and friendly.

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The room had an odor which made our stay a bit uncomfortable. It was likely because the vent fan in the bathroom didn't work and it created a mold smell in the room. We informed the staff about the problem but we were not offered any alternatives. Other than that everything was a typical hotel stay. Breakfast was good.

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Good service, pleasant staff, quiet....family friendly.

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It's a Holiday Inn, you stay there because you usually get what you got at other Holiday Inns. If you liked your last stay, you'll be happy with this one.

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It was excellent

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I enjoyed my stay and would recommend it to others. The only thing I was disappointed in was the comfort level of the bed. It could have been a lot softer.

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The staff was friendly and helpful. This was my second stay here. The location is near the charles town races also.

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Room was clean as well as the pool area. Breakfast was very good with hot dishes and cold. Would recommend for the price.

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We had reserved a non-smoking room and upon checking in, they put us in a room that had had a smoker before (even though the room was marked non-smoking). I called the desk (though I had to call twice) and they moved us to a pure non-smoking room - which was very nice. (The earlier room was very clean; it just had the smoking odor - even though they […] tried to use a deodorizer to clear the smell.) Otherwise everything was great. The breakfast choices and quality were better than any previous Holiday Inn Express that we had styed in. Lisateave

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Very nice hotel quite close to rafting, walking & Summit Point racetrack. Staff are very professional & the hotel was well taken care of.

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Very nice Hotel. Big room and close to track. Shuttle driver were very nice too

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It was a very typical Holiday Inn Express - always the same and wonderful, which is why we stay there. My daughter has autism and since every single hotel is nearly identical, it creates a routine for her and she knows what to expect! The only negative was the highway noise in our room. It was pretty annoying until we turned on the air conditioner […] and that drowned it out. Lisateave

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The Holiday Inn Express in Charles Town is in a great location for visiting the nearby casino and also historic Harpers Ferry. Room was comfortable and clean, and I always like the hot breakfast options available every morning. The only issue was that my door lock stopped working on my first night staying in the hotel and I could not get back in. Had […] to visit the Front Desk twice, but once maintenance was called the problem was quickly resolved (new batteries required). Ideally they would change this more often so this problem would not occur in the future. Lisateave

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We had a nice visit. Our room was large, clean and comfortable. The staff was friendly and helpful.

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Hotel is very close to the casino. Room was large and clean. No issues. We had a nice stay.

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