La Concha Renaissance San Juan Resort - San Juan

This is an excellent hotel and overall I had a positive experience. I was in a room with city view: the streets gets very noisy until pretty late during the weekend and would avoid this room if you plan to go to sleep early and don't have much tolerance for noise. Other than that, great hotel that I would visit again and again.

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this place is gorgeous in and out. And the beach is amazing. The resort and it's staff are just a pleasure. The only thing that may bother people is that the rooms racing the pool and the street are quite noisy especially late into the night. Pay the extra to get a ocean view room to avoid this. Otherwise place is gorgeous. You will not be dissapointed. […] perfect distance from airport and cruise port- only a few minute taxi ride. Lots of places to eat nearby too. Lisateave

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The staff could not have been any nicer. The hotel and the facilities were very nicely maintained. Nice pools and beach. Great location, convenient to everything.

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This is a great central San Juan location, but may not be right for a family vacation. There is good night life in this area and the noise makes it difficult for anyone that wants to get to sleep before 1am. We typically stay at 4-5 star hotels. This was more like a low end 3 star compared to US hotels in terms of cleanliness and quality.

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Easy cab ride from airport, the entire staff from A - Z were SO friendly and helpful. La Concha is a fun spot. 4 pools, beautiful coved beach. I recommend getting an ocean view room. Some of the rooms have an entire glass wall which opens so we had a fabulous breeze and sounds of the ocean all day and night. We were not interested in the casino although […] it looked like a happening spot at night. If I had any complaints, I'd say they didn't do a goodt job of making sure the pool bathrooms were stocked adequately with toilet paper and paper towels. They got quite dirty but I'm sure it was due to the very crowded conditions because of Spring Break but that did get a little annoying. Also, just know that Puerto Rican's go at a little slower pace so food can take a bit longer, getting the bill takes a while, etc. But we would definately go back because the people were so nice and we liked the hotel. Lisateave

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My wife and I were here for our honeymoon a little over 40 years ago. We enjoyed the hotel then but it's much better now. The hotel had been renovated. This trip we had a jr, suite for two nights and it was very comfortable and the ocean view from the room was fantastic. Would go back again.

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My boyfriend booked this resort for a romantic getaway in early February and we loved everything about the hotel except the beach isn't private as advertised. That really irritated me to no end....... There were locals and surfers everywhere using the hotels chairs and towels. Concierge often had a long wait. Perla was delish and so was the breakfast […] buffet. Rooms were cleaned daily and I felt comfortable walking in my room in barefeet. Loungers were easy to get in the pool area and drink/food service was always walking the pool perimeter. I did wait for 7 minutes one night in the lobby bar for a drinks hen it wasn't really busy. The bartenders walked right past me repeatedly. We had a beautiful view from suite 704. The only thing wrong with our room was the door. It slammed every single time we went in or out. There was a wind suction thing going on. The night before we left, house keeping grabbed ou towels and my new designer bathing suit was picked up with them. The hotel took my info and called me 24 hours later to say they had it and made me pay $27 to send it to me. I really felt it should have been paid by them since they grabbed it. All in all, we will stay there again next time. Lisateave

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This hotel is very modern, well maintained and in a wonderful location. The staff is attentive and well trained and the grounds are fabulous. We have nothing negative to say about this property and cannot wait to go back

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Plain and simple romantic, waking up in the morning with the best view of the caribbean sea simply unforgettable. One of the best hotels in San Juan, location, location, location and beautiful crowd.

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It was wonderful! We only stayed a few days after having chartered a catamaran to venture the SVI. But we loved it so much we're planning to come back to San Juan just to stay at the hotel.

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A beautiful hotel, thah ant body could loose, AMAZING

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This is our second time staying here, I cannot get over the friendliest staff that my wife and I encounterd both times thast we have been there. Two years ago we stayed 10 days and our last stay ended Feb.7 we stayed 9 days. We are presently looking at our calendars for a stay ther next year.

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The pools were awesome! The ocean was very beautiful. All the staff were nice and helpful. I would definitely recommend this hotel. Very modern design! Lots of security!

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The hotel was amazing! Staff members were courteous & helpful. Our room was beautiful, with an ocean view. We had 3 rooms reserved for our family group, and the front desk staff was nice enough to let us into one of the rooms early, so we could change into swimsuits and enjoy the day by the pools & on the beach. We will definitely stay at La Concha […] Renaissance the next time we visit Puerto Rico. Lisateave

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Everything was almost perfect for me and my 25 year old daughter at this resort! The staff were attentive and friendly, the public spaces were clean, fresh and beautifully decorated, our suite (an unexpected perk) was lovely and extremely spacious with a balcony and great view (7th floor....lower floors may have experienced blockage from neighboring […] buildings) and the beach was delightful with attendants for beach furniture, food and drinks. The only complaint is regarding the noisy blower on the air conditioning unit that would cause us to constantly adjust the TV volume and wake us up during the night. Note that the bus to Old San Juan stops right in front of the hotel. We took it for 75 cents each way...saving $17.00 each way for cab fees! It was an easy trip; and, we got to speak to a few locals as well as other tourists. Another note...when walking the neighborhood, we were surprised that all upscale couture shops and parks lined the avenue in one direction while seedy bars and homeless people lined the other. However, police presence is a constant and we never felt threatened. We highly recommend this hotel and look forward to returning. Lisateave

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This hotel was great--modern design, great location, beautiful pool and beach access. I would return here. I was in a suite, so I had a living room, bathroom (which was fab), king bedroom, and balcony. Went running in town, but workout facilities looked great--you ran overlooking the ocean! Definitely would pick this location again!

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Beautiful hotel right on the beach. Dinner at Perla was outstanding! Lots of outdoor seating for reading, drinks, food. Staff was great. Beautiful gym. Loved LaConcha. I had the ocean view junior suite...really beautiful! Water was rough, might be too much for young children but other swimming sites close by that have calmer waters.

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I was here for the last 3 days of my honeymoon after arriving in San Jan at the end of a cruise. It was the perfect place to relax and unwind after the cruise and spend quality time with my husband. We wandered around the city, relaxed by the pool, played in the casino, and ate at a few of the restaurants. I don't have a single complaint. The service […] was excellent but not pushy, the food was fantastic, and the overall look and feel of the hotel was beautiful and well kept. Lisateave

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Excellent hotel. Staff was very nice and the location is great. The beach is very nice and had a great time.

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La Concha is nice hotel in an otherwise so so location. It is not a "resort" like Couples or Sandals or Beaches or any of the large hotel resorts you see in Mexico. Its an urban style hotel on the beach with a casino. The concierge was terrible and I had voucher for golf or an outing from Expedia and the concierge could not get anyone to honor it. If […] you want to go to a bad Miami immitation then go to Condado. The hotels are like Atlantic City hotels. Big in size but not truly get aways. They sit so close to what is called a beach that they block out the sun - litterally. Outside of the hotel there is a bunch of chain restaurants and super low level bars - for the 18 to 20 something crowd. If you want white sand and nice beach do not go here. If you want to gamble and drink $12 drinks with 1 oz of liquor and $18 hambergers then go here. You best bet is to stay in Old San Juan which is a beautiful European style city for a day or two and eat at Marmalade then go to Vieques or Culebra for the balance of your stay. Lisateave

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Great! Staff is highly trained, surroundings are beautiful, the pools are heated!!

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First of all it's a great hotel in puerto rico, with great ocean view. It's pretty old - build in 1958, and renovated recently, but you can see paint is getting off the walls in some places. The first room we got was visibly old with half working wardrobe door. We asked to change the room, and the second one was just fine (we expected more for this […] price). Personal is very pleasant. room cleaning was good too, except they took our bathrobes and returned it back 5 days later, even I asked them several times to do that. The main disapointment was price for food - breakfast buffet is 25$ p.p. and its pretty poor. The other restaraunts in the hotel are expensive too, and just fine food. The beach is not so big, but you can find a sunbed pretty easy and ask for umbrella and towell. The waves are always big there, someone like it someone don't, but its great to hear them beeing in the room. We didn't try new building with suites, they must be better, but still overpriced. Lisateave

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Very nice hotel...staff was amazing...drinks a little pricy and short on tge alcohol thoigh

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Thank you Mr Ayala for all your accommodations an help.

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Wonderful service, sexy hotel, lovely beach, wonderful amenities... but restaurants are overpriced.

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Overall, it was a good stay. The hotel amenities are very good, with Restaurants, pools, bar and very friendly staff. I was disappointed with the room. The doors on the 8th floor all need to have their hinges fixed to avoid slamming, as it was quite disturbing at night. The furniture has more wear and tear than I was expecting. The building seems to […] be getting worn on the main side, perhaps the upgrades have been done in the tower section and i would have preferred to have stayed there. The location is very central to the airport and old San Juan, however, not much to see and do around the hotel. Overall, a good place to stay for two or three days, as the service and amenties are very good. Lisateave

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We arrived on December 23, 2012, with 3 teenagers in tow. We all were impressed by the pretty lobby. We booked two rooms,each with 2 queen beds. In order to have both rooms on the same floor, we had to stay in a room with a king sized bed (the other room was with 2 beds). We had to wait for a few hours for one room to be ready. We were on the fourth […] floor. At night, we could hear the music from the lobby. The rooms were clean on arrival. One night I had to call for washclothes. Over 20 minutes later they arrived. Overall, the hotel is nice and clean. And the people at the front desk helpful and nice. Our teenagers enjoyed the swimming pools. I do recommend this hotel. Lisateave

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5 days stay with 2 yo twins for a sunshine escape. Loved it but not set up much for kids (no kids pool or shallow pool). Nice to have a kitchen in the suite, thought the food was VERY mediocre and we like the nearby restaurants much much better. Overall a lovely escape tho!

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Was there for New Years....Great location which allows you to walk to numerous restaurants with great food for a lot less than the hotel restaurants. The staff could'nt be more accomodating and polite. A great vibe in the evening and and a great party on NYE. Bartenders are attentive and courteous. The only downside was the price of the two restaurants […] and the quality of the food did not match up. I would definitely return!! Lisateave

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The staff were extremely accommodating, extremely nice and friendly.

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1. We paid for a King Size room, but was given a queen and when I question this I was told that the hotel was sold out and that was the best that could be done. 2. For two days the adult pool and area was closed down and we had been asked to leave the area because the hotel sold the adult pool area for weddings, the hotel response was you could still […] enjoy the family pool. 3. The rooms are nice as well as the bathroom, but the bathroom does have a lot of mold and mildew in the shower. If you stay at this hotel take a close look at the shower head, it is covered with black mildew. Lisateave

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very nice hotel, excellent food, good location! it needs the spa though, but overall-very good!

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The staff was great. The room was average. The restaurants were very overpriced for what you got.

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Everything was very nice A couple of things could use improving 1-the day we were leaving our flight was at 7:00pm It was a beautiful day and the day before was not sunny at all There was no facility to change or shower AT ALL Nowhere , nothing ,nada 2-our room needed a bath tub Other then that we would be happy to go there again Very nice peoe around […] the pool and beach Bell staff also a pleasure Lisateave

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the location is excellent-with its own beach. It is within walking distance of some amazing restaurants and a few shops. I cannot express how friendly and helpful the staff are- from bartenders to the bell hops. The pool area/courtyard is very pretty and one of the hot tubs was right next to our room!

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La Concha is definitely a very nice, modern hotel. The pools and pool areas were very nice. The beach was pleasant, but the ocean was a little too rough for casual swimming. Perla is a beautiful restaurant and the food was delicious- a great experience all around! Breakfast at Aroma was sub par at best; however, we ate there only once, so perhaps it […] was an off morning. The staff were generally friendly and helpful. We specifically appreciated all of the help from Kristina, Francisco, and Victor- it really made our stay all the better! If you enjoy going to bed on the earlier side, you might want to consider a room with a balcony on the "newer" side of the hotel, as these rooms are reportedly further away from the weekend night action, which WILL keep you up! Overall we had a lovely time and would recommend the hotel to others:) Lisateave

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The experience was great from the start, as you arrive from your taxi to a very welcoming Felix, who has a lot of energy and always willing to help. The hotel staff was always very friendly, including the front desk, the bartenders and all wait staff and the cleaning crew. I enjoyed both the pool and the beach as well as a couple excursions around the […] area. On the first day, my girlfriend and I walked into Old San Juan which was a nice 3 mile walk and we definitely felt safe. On another day we rented a car and drove to Fajardo to catch a ferry to Vieques. We used our free excursion from booking through Expedia to do the Zipline tour, which was amazing and I would highly recommend it. If you are eating at the hotel, I would definitely recommend the sliders from the bar, they were delicious. As some other reviewers have commented, just behind the hotel there is a Ben and Jerry's which serves breakfast and lunch, a better and cheaper alternative. There are many great restaurants in the area that are awesome. I just used Yelp and I try anything 4 stars or higher and always have a great meal. Lastly, if you like craft beer like I do, then visit "Small Bar" across the street from the hotel. They have a great selection of craft beer. You won't be disappointed with this hotel, we had a wonderful experience. Lisateave

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While some of the hotel furniture looks slightly worse for wear, I did have a very comfortable stay. The hotel staff were very friendly, and willing to help with whatever requests were made. I only stayed for 2 nights, but it was well worth the money spent to just get away for the weekend. I did not get a chance to visit the casino, however I did walk […] around the town with no problems at all. While the hotel has a lot of ammenities, do not be afraid to venture out into the town and experience the nightlife and people that live in this beautiful place. During my stay here, it rained in the morning, but quickly cleared up with the rising sun. The beach water was extremely warm even in the early morning hours. Prepare for humidity during December. Couldn't have asked for more considering I left cold New York weather for a short trip to a warm, friendly atmosphere. This hotel also has a dress code that sets it apart from most hotels. Be prepared to dress to impress. Lisateave

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Great hotel, however, food and drinks were expensive.

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We loved this hotel! Finished our honeymoon with a short two day stay. The main floor lounge was swanky, W-esque style! Fun to have a casino, great food options, fun to have a casino, several pretty pools, great outdoor ambience and eating area, and great spot on beach! Highly recommend this hotel!

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This hotel is by far one of the nicer hotels I've stayed in. The location is fantastic with lots of options for food etc within walking distance. Close to the airport and the staff was very helpful!

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An excellent hotel. A gem located in Condado, a lovely neighborhood in the heart of San Juan. The hotel has its own beach and the staff are very friendly and polite. Spectacular ocean views. Very clean and comfortable rooms. The hotel restaurants (4 of them) are very expensive but you don't have to eat there because the hotel is walking distance from […] great local restaurants and shops. Lisateave

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The only issue with the hotel are the security staff. We tried to take a family photo at the Suite Tower Pool at 8 Am when the deck was completely empty and the security person, Carmelo Matos, would not allow us as no children under 15 were allowed in the pool area. My children were all dressed in Jeans as we were departing to see their grandmother. […] After the incident we check out and went to the Ritz in Isla Verde. Lisateave

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Staff was fantastic. Security was excellent. I loved all the different pools and access to the beach area. The hotel itself is beautiful. If you are adventurous, there are some wonderful local Puerto Rican restaurants nearby, the best of which is Hacienda Don Jose, which serves a fantastic breakfast with an amazing beach view that is truly priceless. […] This hotel is a gem. The meal at La Perla was truly one of the best I've ever had. I would go back to this hotel in a heartbeat! Lisateave

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