Castle Halii Kai at Waikoloa - Waikoloa

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Resort was OK overall for the high price tag-The unit 7G had poor carpet cleaning and was a little dirty. The real issue with the resort is that if you expect people to hand over 500-600$ a night for a 3 bedroom apartment-you better give them a good time. The pool area is small and unfriendly to kids. They can't bring in inflatable toys, they cant go […] in the hottub (attendant told me there is a LAW that children under 6 can't go into the hottub even with a parent, which is not true) and there are not enough loungers and NO umbrellas. Every night adults can get rowdy though-that doesn't seem to be an issue! Lisateave

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The condition of the condo was pleasing when we arrived. The cleaning service was basic, twice during a 2 week stay the towels where changed in bathrooms and kitchen. There was no sheet change (which differed from 2012 when this was done). They charged as the 40 dollars per stay fee because we booked prior to their fee change (10 dollars per day). For […] basic service, this fee is steep. Lisateave

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Unit 17C is old and dark!!! It needs renovation badly and all new furniture. The owner knows this but does not want to spend the money to do so. We were told that there will be a cleaning and complete service on the 4th day of our stay. The cleaning service came and gave us new towels and NOTHING else was done. So if you get booked with this particular […] unit--RUN!!! Lisateave

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The pool was great, but based on the rate we were paying i felt as though it wasn't great value. The condo was supposed be a premium but it felt small and slightly dated. There was no beach and the lanai was also quite small with sub standard furniture. We moved into a condo on the mauna lani property 3 days later and it is half the price and much larger […] with a beautiful view. My reco - hali i kai is not really worth the money. Lisateave

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This is a beautiful facility, however it is too far away from most facilities. We would not stay here again because of that and the fact that we like to do more sightseeing. If you want to lounge by the pool most of the time you would love it. Also our unit was a long way from the pool area and we had to drive. It also has no restaurant serving dinner. […] If you stay here you need to buy supplies in Kona before arriving. There are lovely and expensive shops nearby. Lisateave

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I got a very comfortable 2bd. Condo on 2nd fl. The only downside is that there is no maid service!! When I go on vacation I don't want to make my own room.. But when you are traveling it's nice to be able to cook once in awhile. The kitchen was well stocked and the appliances were modern and new.

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The hotel is not really a hotel. There is no daily housekeeping services offered therefore no one will come to empty out the trash, replace dirty towels/linens, make the bed. It is more of a timeshare community and one rents from an individual who owns the unit. The unit decor is outdated in the unit at which we stayed and has a unique sense of style […] that it didn't feel comfortable and I didn't feel at home. The couch was covered in stains and I had to request a sheet to be brought to cover the couch. The actual facility is located a great distance from many restaurants and attractions so be sure to get a car rental if staying here. The brochure noted a continental breakfast however no such thing exists and when we inquired they said that they forgot to remove it from the brochure. Overall, I would not come back. The community is meant for possibly older adults or individuals who are happy lounging at one pool during their stay in Hawaii not for the explorers and individuals who crave adventure. It is also meant for individuals who do not expect much from their facility. It is very low key. Lisateave

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Quiet condo with excellent service and well maintained.

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Great facility, beautiful grounds. Only resteraunt and bar on the property closes at 6pm every night. Would have been nice to have somewhere to unwind at night without getting behind the wheel of a car.

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This condo resort community is beautiful! Unit 17c is so beautifully decorated and is within a hop skip jump of the gorgeous pool, gym and poolside restaurant/bar. Great place for families or couples looking for quiet relaxing spot. Public beaches short drive and tons of shopping, golf and food options within walking distance. Highly recommend it!

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The staff at check in seemed a bit disinterested, but new who I was on check-out. No real complaints, though when we arrived, the dishwasher was full of dishes (clean).

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It was a comfortable place to stay with the family. Was a quite environment and I really enjoyed the pool view. The housekeeper that was cleaning our condo before we got there, was extra, super helpful and friendly , well done mrs ! We had a lovely time and we will definately come back.

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the property wasn't easy to find. when we called to get direction, the one who was given directions to us needed to hung up on us saying there was only one person (her) working right now. it was just a condominium for retired people than a hotel, the whole entry gate system and such were very cumbersome. not for everybody for sure.

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Great Hotel, very nice and well maintained rooms, perfect landscape, best sunset at the pool. Very good bar/restaurant - overall very nice and helpful staff. Unfortunately only one room cleaning per week.

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Everything was great except the beds. They were old and uncomfortable.

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This isn't a hotel, but a gated condo resort. It's a very good base for a family to explore the north west side of the island. Just make sure to fly into the Kona Airport or else you will have a two hour drive from the Hilo Airport. The proximity to the Hilton is cool if you want to do the Dolphin Discovery or the resort luau's in the area. If you're […] looking for a more locally immersive experience, then this is not the place. However, if you're looking to relax with the family in a clean, comfortable, and secure environment...you'll love it. The pool area is great and the views from the fitness center are amazing. Lisateave

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The location and room was very nice. The front dest staff was not friendly and didn't answer the phone and didn't call us back.

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It was a great room for the price. The Hilton village next door was just a much per night. But here we got two separate rooms, a master bath, washer & dryer, full kitchen and a living room.

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Great family vacation. Nice room. Fully stocked kitchen. We were far from the pool, with two small kids we needed to drive. Front desk very helpfull.

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The apartment was huge and very well equipped. The pool is superb and the restaurant good and affordable.

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very well maintained property with beautiful surroundings.

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We loved this location, the apartment was very large for 2 people, and well maintained. Facilities were abundant. The pool area is a little smaller than some of the neighbouring resorts but still very nice and relaxing with great views of those Hawaiian sunsets. We occassionally snuck into the Hilton next door which had its own private beach and lagoon, […] so was fine with that. Overall, great place, lovely sourroundings, great gardens, nice people, very happy. Lisateave

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Love this property it is gorgeous and they maintain it beautifully. The pool sits right on the ocean gorgeous sunsets. The food is also excellent Chef Darcy does a great job. The condos are great, all the comforts of home including a washer and dryer. Will stay again in December 2012. Thank you. Wendy

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We arrived to receive our hotel rules which included that our kids could not play in the common areas unsupervised. Really, we went to Hawaii for family vacation so my kids could be shut in. At the pool, a grumpy guy they dubbed Mean Bill, yelled at the kids for playing at the pool. Certainly we didn't take our kids on vacation so they could play at […] the pool. Our room and the resort was beautiful. They just need to hire friendly people to work there. We stayed at the Mauna Lani immediately afterward. The gracious aloha was evident at every turn. The Hali'i Kai needs to find their Aloha or avoid booking families. Since our room was a 3 bedroom 2 bath, I don't know who else their target market might be. Lisateave

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great location in amazing landscape... well maintained property...

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Best vacation ever. We couldn't have asked for better accommodations at the Halii Kai. We were in unit 21C and it was perfect...Full, well-equipped kitchen, snorkel gear, boogie board, beach towels and chairs. It was our home away from home. The staff was friendly and grounds were perfectly manicured. The Halii Kai is very quiet and tucked away from […] the hustle and bustle of the Hilton, yet a short walk if that's what you're in the mood for that day. We're already planning our next trip!!! Lisateave

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My wife and I stayed in a 2 bedroom / 2 bath unit towards the back of the property. The resort was nicely landscaped, in a location with great weather, and a pool / workout facility that was fantastic. The restaurant and staff were also great. However, the accommodations were extremely disappointing. The biggest drivers of our poor experience were: 1 […] - extremely run down unit 2 - pots/pans that were peeling significantly 3 - ice/water dispenser that was crusted over with some type of grey and white scum 4 - master bath with very dirty accessories 5 - spotty/no wi-fi 6 - very dirty/worn carpets 7 - extremely cheap/worn master bed and linens 8 - sub-par amenities (tiny and thin bathroom towels, 1 ply tp, limited patio furniture, no grill) When I compare this unit at Hali'i Kai to those of comparable resorts (by price, age, rating, etc) we have stayed at in Maui and Kauai, it's not even remotely close in quality and cleanliness. In summary, if you are interested in staying at this resort, I would recommend using VRBO or a similar website where you can review actual unit pictures and determine exactly which unit you will be in and what the floor plan is. Going through Expedia / Castle is too much of a gamble especially if this is going to be a significant vacation for you. In our case it was, and we wish we could re-do our annual vacation especially given the amount we paid. Lisateave

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Had an amazing time! Felt like home, or even better than home. Beautiful, clean, and everything you could ask for. Will definitely stay here again on the Big Island. The location is perfect for weather you want to head down to Kona, or even head to other side of island to Hilo.

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An amazing well-keep property. Spacious with large bathrooms and a fully modern well-equipped kitchen. I can highly recommend this property

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I absolutely LOVED these condos. Extremely well kept. I recommend these places highly. I will be staying at these places again when I visit Hawaii. These are in a great area. Tons of shopping. There is also a grocery store less then 5 minutes away. All of the staff were really nice especially Jill in the front office. She was very nice and very hel […] pful. Lisateave

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Wow! Amazing place, great value and service. Super central location. Take your reef shoes and take the 30 minute walk to the black sand beach. Well worth the effort.

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The guest house staff could be friendlier. When we arrived they had refreshments available that were never offered to us nor were we asked if we needed anything. They assumed everything had gone well and never asked if we were satisfied or would come back. During our stay the staff cleaned our house twice (in 15 days) which was OK but could have used […] a third cleaning. There were walking areas in the house complex that had no lights at night. We liked the privacy and enjoyed the comfort of the hotel overall and it was a very nice place to stay. Lisateave

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No sand beach within walking distance. Rooms only cleaned once (poorly) in one week. No shade near swimming pool. Reasonable shopping at nearby Queens and Kings centers. Superb swimming beach at Hapuina about 15 minutes away by car. Some good restaurants locally.

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good place to stay! We will come back again. Recommend for a family to visit or a couples are also nice. Quite place and good for relax.

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so nice ocean front pool&bar, It's worth to stay never leave ...

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We stayed in a truly beautiful unit. However it is important to be aware that the units are individually owned and vary accordingly. The front office staff member was extremely unhelpful. You're made to feel unimportant and a hindrance to the resort as you are a guest and not an owner despite paying substantial fees to rent the accomodation.They insist […] you sign for additional cleaning fees if anything is left in a way they don't like. It is also important to know that the resort will not let you take towels from the pool to use on a beach or out of the pool area. So if your condo owner has not left beach towels, for your disposal, you have none and the resort will not help in any way. The pool area is well placed and we saw whales from there. South Kahala seems to exist purely for tourists and does not have the same feel as the rest of the island. You may as well be in a townhouse or condo anywhere in the USA. It is unlikely that I will return to the Castle Halili Kai as it really lacked the spirit of Aloha. The unit is beautiful and I truly thank the owners in that regard. Lisateave

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Wonderful for families. Beautiful location, lots of space so we never felt on top of each other. The unit had everything we needed. The clubhouse/restaurant/workout room and pool area are gorgeous. We saw many whales breaching in the distance most days. Hope to return.

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We booked a 2 BR/2Bath Condo for a family of 4 adults, 1 four year old and an infant. They gave us a 3 BR instead which turned out to be great. Very courteous staff, had a problem with the over the counter microwave and they immediately gave a counter microwave. Excellent condo, great view of the ocean and golf course. only complaint is that their couches […] were not clean. They had some stains. Tip, if you need groceries, get them from Foodland. The queens market one is good for quick convenience. Overall we had a pleasant stay. Lisateave

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This is right next to the Hilton, but the privacy of a community with great views and a very spacious and well appointed accommodation. Good security, close to shops and driving distance to Kohala or Kailua. Room has complimentary towels, boogie boards, beach toys and more for the kids.

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Be aware that the hotel will assess a $40.00 charge per room, per stay, plus tax. Not sure what this represents. Pool is too small for adults to really swim. Presence of small children and infants discourage grownups to use the pool. "Happy hour" offers half price on mai tais, bottled beer and wine by the glass. Some units are much more desireable than […] others. Units in Building 17 are awkwardly located. There are tennis courts, hammocks and a basketball hoop. There is a full kitchen, but prepared to bring your own condiments if you really need to cook. Salt, pepper and paper towels are provided. Halii Kai is adjacent to "Fisherman's Trail", used by ancient Hawaiians. Bring sturdy hiking shoes as lava is abrasive. You can walk to A Bay beach and beyond in one direction; to Mauna Lani and beyond in the other. Beautiful coastline and view of sunset from the restaurant (lunch & pupus only) adjacent to the pool. Lisateave

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Be aware that the hotel will assess a $40.00 charge per room, per stay, plus tax. Not sure what this represents. Pool is too small for adults to really swim. Presence of small children and infants discourage grownups to use the pool. "Happy hour" offers half price on mai tais, bottled beer and wine by the glass. Some units are much more desireable than […] others. Units in Building 17 are awkwardly located. There are tennis courts, hammocks and a basketball hoop. There is a full kitchen, but prepared to bring your own condiments if you really need to cook. Salt, pepper and paper towels are provided. Halii Kai is adjacent to "Fisherman's Trail", used by ancient Hawaiians. Bring sturdy hiking shoes as lava is abrasive. You can walk to A Bay beach and beyond in one direction; to Mauna Lani and beyond in the other. Beautiful coastline and view of sunset from the restaurant (lunch & pupus only) adjacent to the pool. Lisateave

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Not very centrally located, so we had to drive a lot to get to sight seeing places, but it is a big island and there was just the two of us, so no big deal. The resort is beautiful; our condo was very nice and the view of the grounds was very pretty. We did not have a few of the ocean, but just had to go to the pool and restaurant area for that.

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Better than anticipated, will return.

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The complex is beautiful, we were a little wary due to the negative reviews but when we arrived we found a beautiful room and the pool is gorgeous, there is some shade to be found if you look so that was not a problem. We had a wonderful time and would go back.

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nice location, in Waikoloa next to Hilton ,on Sunny Kohala Coats-good value for money -large2 bd 2 ba ,with full kitchen ,living room and patio quiet loacation ,beautiful sunsets

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We were rention one of the villas. The furniture is expensive and comfortable, the villa was very well equipped with everything you might need. The kids loved the pool, and the sunrise view from the restaurant is one of the best in Hawaii. Very close to Hapuna beach, which we found to be the best beach around, and the Hilton next door has doplhin s […] hows. Lisateave

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