The Grand at Trafalgar Square - London

Hotel was very well maintained, the staff were very helpful, great hotel amenities and situated at a great place in London town. Very close to the Underground.

Loved the stay. Would have liked better breakfast options. Liked the laundry and bottled water features, and of course, the location couldn't be beat.

The Trafalgar Grand was an excellent place to stay for my get-out-of-town Easter holiday. It has a fantastic location in the middle of all the museums, theatre, shopping and exploring you could want. Hotel staff was great. Attentive but hands off. The one thing that happened which led me to rate Service as a 4 and not a 5 was that the host brought my […] bill for breakfast very soon after i received my food which kind of gave me a funny feeling. Everything else was perfect, though. The do-it- yourself water bottles was a nice touch, too. I'll DEFINITELY stay here again the next time I'm in London. Lisateave

Queen-size bedroom was not massive, but not tiny - a good business room standard, with a window that actually opened if you wanted real air. There are plenty of similar, but cheaper options e.g. along the South Bank, but if you really want or need to be on the West End doorstep, this is a good choice.

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Great location, staff was helpful, just down the road from many attractions.

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This hotel was located in the heart of the action, easy to get to all the big sites within walking distance. The staff was great, very helpful and fun.

This hotel is just off Trafalgar square and well located for all main attractions. The frontage and lobby are impressive but the rooms, while very clean are just typical hotel rooms. Breakfast had a good selection of meats, cheeses, fruits, cereals, yoghurts and breads and also "full English" We had the very unpleasant experience of being stuck between […] floors in the lift for about 45 minutes one evening. We were very disappointed in the way the incident was handled. Although the alarm rang for the whole of the time we were stuck, the staff did not contact us to ask if we were ok or if there was any body in need of assistance or elderly. We eventually managed to shout to tell them how many were in the lift. and ask them to call the emergency services. After about 45minutes a lift engineer arrived and managed to open the doors. There were no staff there to check we were ok and the man on duty at the reception desk actually laughed when we walked by and said "are you the ones that have been stuck in the lift?" We asked to see the manager who said that the lift was overloaded, which we disputed. He promised that someone would speak to us the next day. When they didn't, I spoke to the duty manager who agreed to refund our bar bill for the drinks we'd had after being stuck, and gave us vouchers for breakfast for both days of our stay. We were reasonably satisfied eventually but feel that lessons need to be learned from this and we're not all together confident that they will be. Lisateave

Really great hotel - so convenient and nicely furnished. The bar downstairs is nice for a drink too. Really liked the water and ice dispenser and extra comforts provided. Only criticism was the air con was not very effective so it was a bit hot. Otherwise, perfect!

We (6 friends) stayed in The Grand for 3 days, (for 2 of us for the 2nd time) and were overall satisfied HOWEVER we were really disappointed about the new breakfast formula which is really not worth of a hotel of this level. There are now 2 formulas with an important price difference but at the end on the buffet the difference is not significant. The […] cheapest solution of "French breakfast" is really a poor breakfast and with the "higher" formula you just have one kind of cheese and ham, some fruits, musli and yogurt in addition! to get eggs etc you have to order them and pay extra! even in the low-cost chain hotels in France you have this whole! I do not understand hotel's policy to act like this especially that last year the breakfast was a normal one with a correct buffet. Also, the lack of safe in the room was annoying, bar closes at 12pm on Saturday evening and room service closes at 10pm.... So despite the fact that the rooms are nice and clean, we will unfortunately not return there even though the situation of the hotel is perfect to explore London! Lisateave

Excellent location - breakfast not included but plenty of places within walking distance to buy breakfast. Nearby Piccadily, St James Park, walking distance to Soho, Mayfair, oxford street etc Reception service was a bit mediocre when asking advice on where to go etc, and the pillows, for our taste were way to big

I enjoyed staying this hotel only because it has iPod docking station. You can hear your own music with the fantastic feeling just like you are at home. However, bathroom is not so good.... And the quilt is really uncomfortable.. Heavy and not soft.... Actually I didn't sleep well...Security system is quite good.

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We ate in the hotel twice, but do not have breakfast there as you can walk half a block and eat in numerous pubs, essentially the same breakfast, for 1/3 the price. Also, at the Japanese restaurant my meal (vegetarian) was, vegetable tempura, very under cooked and fiberously chewy. The waitress actually thanked us for being polite and smiling as it […] is that damned snooty. Lisateave

Appreciate the complementary internet, self-serve check in and out. Not luxurious by any means, but clean and convenient.

The hotel is marvelously located next to the National Gallery (for me) and the shopping center of Covent Garden (for my children). There is a large selection of very good restaurant nearby. It was a very happy experience.

Handy for an overnight stay. Good clean room, reasonable size. Didn't have breakfast at the hotel, but there are options nearby. Could do with more than two small lifts.

We booked The Grand at the last minute without knowing too much about it. We were so pleased to find it's location just off Trafalgar Square and right in the heart of theatre land. The hotel was Grand and on each floor made available plastic bottles which can be filled with filtered water - lovely touch. Another lovely touch was a cupboard on each floor […] with extra towels, pillows, etc. We had a fantastic stay and would love to go back to spend more time there. Lisateave

The plus point was the position of the hotel. There were virtually no facilities, a very odd small reception area, the bar was always closed when we returned from the theatre and after dinner and finally, the rooms were very poorly appointed for a 4 star hotel. No slippers, dressing gowns, spoons for tea, biscuits, for example. A fill your own system […] applied up the corridor. I was told I could not have or pay for fresh milk. The above spoiled it for us. Lisateave

Everything about the hotel was superb Small Tip. If you want a lay in, put the Privacy sign up at the front of the door, I didnt see it on the back of the door, and the housekeeper just let them self in, whilst I was still asleep!!

Top location and good rooms. However, wi-fi was not working (stayed at third floor) even after complaining twice. Apart from location this was one of the reasons for selecting this hotel. The guest service said that this should be fixed (by "rebooting" the system); however no changes. So, no wi-fi for three days; I had to use the nearby cafees for work...... […] Also both printers were not working on the first floor and no staff to help out. Lisateave

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everything about this hotel ticked all the right boxes!i would definatly stay here again,and recommend it to others.

Brilliant location, awesome hotel, staff not as friendly as they could be. Breakfast closed at 11am on a Sunday? Way to early...

Hotel was very good, room was very comfortable with good facilities. The only problem we had was that we received a smoking room upon arrival, despite requesting a non-smoking room. The staff were very helpful and moved us to a non-smoking room the next day while we were out, but it did spoil our trip a little. The hotel's location is excellent, it's […] almost on Trafalgar square, so the National Gallery and the West end theatres are a short walk away. We chose this hotel because we wanted a comfortable place to stay that was close to the centre of town and it was ideal in that respect. Lisateave

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If you go to London then The Grand in Trafalgar Square is a perfect place to stay. Its central, clean and the service is fantastic. My daughter and I arrived at 7 a.m. after a long flight from Australia and the staff very kindly allocated us a room from 11 a.m. which was much earlier than we expected. We popped up the road for brekky then had a look […] around before going back to check in. The bathroom was clean and modern and the bed was to die for. Would definitely stay there again. Lisateave

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We stayed for just one night whilst visiting London. The service was excellent, hotel had a lot of charactor while being very modern. I particularly liked the efforts to being 'green' (re-usable drinking bottles, etc). We had the smallest type of room which was fine, which wasnt overlooking the street, so no street noise which was nice. We didnt eat […] in the hotel. Excellent location too, would stay again Lisateave

I was very pleased with this hotel's location and the quality and cleanliness. I was there for New Year's celebrations, and this hotel is in the perfect location, very close to The Thames and situated very close to Leicester Square and other places of interst. The only gripe i have is that for the amount of money i paid, i would have liked a little […] mopre friendliness from the staff. Not even a smile, or a good wish on New Years eve. Cleaning staff were friendly and very professional. Very very disappointed with staff at front desk and door. Maybe because i am not a foreigner...they seemed to be freindly towards others....Maybe it's just me???? Lisateave

The location was outstanding; close to everything and the hotel service was excellent. The room was very comfortable and I really enjoyed the free wi-fi. I would stay here again in a heart beat.

Excellent location. Reasonable Price. Comfortable Room. Didn't eat or drink in the bar, but it looked very Grand. Could not fault.

Excellent situation for tourism. Room small but functional. Comfortable but little insulation from the corridor, no noise from the other rooms.

The Grand is a convenient hotel in the heart of London. Walking distance to the Hop on Hop Off bus, shops, the National Gallery and more. The pricing is a bit high, but so is everything else in London for an American. The room was a bit small, but offered all the comforts one might need..

The hotel is almost overlooking Trafalgar Square. Walk one direction to see Parliament, Westminster Abbey, Buckingham Palace, etc. and walk to other direction for Covent Garden, theatres, Picadilly Square, etc. Tube stations are at each end of the block if you don't want to walk. Free bottles of filtered water. Nice sized room, and very comfortable […] bed! Lisateave

We were really pleased with this hotel on many levels and we would definitely stay here again. Our room was ready when we arrived even though we were early, at best we had hoped to leave the luggage. The room was modern and clean and a decent size for such a central location. We asked for an iron and board and it was delivered to our room within minutes […] and stayed with us for the duration of our stay. The staff were helpful and friendly and should be highly commended. They were happy to help with directions and even printed off a route for us to help us get around.The location is excellent and we were able to walk to all of what we needed with the exception of the train station which was a very short tube ride away. The hotels reception area accommodates Boyd's Bar which is very smart and has friendly staff. The bar prices were typical of the area and standard of premises so whilst not being as cheap as a pub, they were definitely not rip off prices. The only tiny criticism I have is that the tea making facilities were a bit mean. Enough milk for one cup each (if you don't mind it strong). I would imagine that they would have sent up more if asked but sometimes it would just be nice if there was more than required rather than less. Would definitely use this hotel again, in face I've already looked at room prices for a stay early next year. Lisateave

Fab hotel just a short walk to the theatre as we were told! Sometimes other peoples '10 minute' walk is half an hour! Lovely hotel and food. Service was very good on all counts.

I could be bit nit picky about the check in procedure and the fact that the rooms were not ready until 15-00. But that's what it says on the tin, although one was not ready until 15-15. However the hotel was accommodating with letting us leave our luggage before check in and after checkout,so no complaints there. The worst aspect of this hotel, which […] for a London venue amazed us all, is that you cant get a drink after 24-00 on a Saturday night, even as residents. Its a great bar but they moved us out into another lounge area without a bar at around 00-15. Indeed they even got the vac out so we'd take the hint. Apparently the bar is run by a separate company to the hotel, who close at 24-00?? We dont get to London often, so tend to splash out a bit and have a few extra drinks whilst we are there. So if you want to do this, either don't use this hotel, or stay out later in Covent Garden! Lisateave

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Centrally located near all popular tourist attractions, subway station and nightlife. The room was very nice and the hotel was quiet

I highly recommend this hotel. It is very well located, near by to most of the attractions in London. The staff is very friendly and the hotel is clean and comfortable. I just had one problem there, they did nogt make upmy room on my last day, but it was probably related to my late checkout. So, that is why I did not gave them the highest possible  […] evaluation. Lisateave

Our stay was very enjoyable. Helpful, cheerful staff. Clean comfy bedroom and bathroom. Close to tourist spots. Would recommend to anyone.

Superb location, very modern and comfortable though room was small.

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I don't think we could have chosen a better hotel for our short stay in London. Location, comfort, price, service were all excellent and we'd be happy to stay again. Everything we wanted to do was within walking distance, and something that is very rare in any hotel it seemed like whoever designed the rooms had actually stayed in hotels themselves! […] We only had a small double but it was more than adequate, modern, well decorated and clean and free wi-fi too. The breakfast was excellent value for money, good quality food well prepared and presented. Well done The Grand. Lisateave

We only had 3 nights in London, so location was key. The Grand is in a terrific location, just minutes walk from the Charing Cross underground station, and a short walk to Covent Garden, Leicester Square, and the Thames. The staff was great, and the room was clean and quiet. We'd definitely stay here again!

Great hotel, just a minute from Trafalgar Square and walking distance to all central London attractions. Hotel was spectacular, room was lovely - only one downside was the huge air conditioning unit right outside the bedroom window making noise all through the night.

This is a business oriented hotel conveniently located near Charing Cross train & tube station - halfway between Trafalgar Square and Thames. 10-15 min walks to Parliament, London Eye, Piccadilly & Chinatown. Clean, well maintained facility with somewhat larger rooms than most in London. Relatively large bathroom - shower only (not a concern to us). […] Rather odd floor layout with some rooms on a level a few steps above rest of the floor. Not a "full service" hotel so no doormen, bellhops or concierge, but that means fewer marginally useful hands held out looking for tips. Free wireless internet and desktop PCs with printers. We would definitely keep this hotel in mind next time visiting London. Lisateave

Excellent location for nipping down to Embankment, across the bridge and to the Eye etc, also the other way to Trafalgar Square, Theatreland, Covent Garden, China Town etc. All very good, but the continental breakfast at the table at £14.99 expensive and bit misleading with re Advertised £6:99 breakfast, which turned out to be just a croissant and coffee […] to be taken in the bar. (On the menu it looked as though the cooked breakfast was £14.99, not also the cold continental breakfast). However, as indicated, excellent location and service. All day breakfast available few yards away along the road towards Trafalgar Square. Also handy to know Boots Chemist just round the corner on the Charing Cross side of the Strand. A useful pre theatre meal taken. Lisateave