Rogue Regency Inn and Suites - Medford

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I expected a little more, actually.

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Everyone was very nice and helpful. I would definitely stay there again.

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Satisfied

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We were sent to the basement. Our elevator had glass walls with a view of rebar, cement, dirt. We had prepaid WAY too much ($87). Room's only daylite was the window well with parking 2 feet away. The external heater/cooling unit had soot streaks up the wall. I unplugged it so it w/n start fire or blow filth in our faces.The bed had a gully.The toilet […] and sink were both slow to plugged and the rugs in disrepair. The chair was greasy, 50s, dingy with grime. The 400# TV was a Zenith. Good thing it was locked down! You could hurt urself stealing it. I found a $50 charge on my AmEx. Was told it was for "incidentals" but would be ret'd in about 2 weeks if I hadn't used any. I asked what my incidental options could be considering I couldn't even flush the toilet. He said I might have ordered something on the blurry TV!! As we were leaving, the manager asked how our visit was. I simply said .. horrible, but you know that. She didn't argue and neither did I. This is the biggest CON ever. She upgraded me to a suite for ret visit tho I was in the "Executive Suite" in the basement. I wonder if they put online reserves in the basement and pay-at-the-counter people in real rooms? Terrible reflection on Hotels.com and the prepay system. I felt like a mark and would reconsider getting trapped like this online again. Staff was remarkably friendly. They have a hard job and I admire them for how they handle it. Lisateave

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The people at the front desk and shuttle drivers were great!

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We felt the room needed a thorough cleaning. The tub needs to either be re-grouted or given a good scrubbing. There seems to be a soap or hardwater film on the stall. There were cobwebs along the ceiling above the bed. Difficult highway access unless you are coming from the south. They need a better explanation of the "$4.99" breakfast. The host had […] to explain to every diner that their coupon from the front desk really just meant that you were getting a "discount" and given a special menu, where all the items cost $4.99. We weren't expecting a free breakfast, but the coupon sort of inferred that we would get one, especially when we were handed a $4.99 menu. Why not just $5 more per room and then give a "free" breakfast coupon? Lisateave

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The staff were very pleasant and helpul, the room was large and comfortable and the windows open - which is key for me. The rooms are a little dated, but everything was clean and comfortable. There is a restaurant attached that had excellent food and is open early for breakfast, along with a lounge open until midnight. All in all a very pleasant experience […] and one I would repeat. Lisateave

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The hotel felt dated. There were a few mysterious stains on lampshades, bedding, furniture in the room. The hotel charged a fee for incidentals with a very loose policy about when it would be returned-maybe up to 15 days later. For the price, fair accomodations. For business travel, a little less than ideal.

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As always my stay was very good. The staff is always very friendly & knowledgeable, and they make each customer feel special. I like the fact that they have airport shuttle service, and dining on site. The rooms are always clean and comfortable.

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It was very clean, great staff, and close to what I needed for my trip

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Comfortable, comfortable bed. Lovely clean room. The kitchenette was very handy as we brought some of our own food. Will remember this place.

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When I was sleeping I can heard a big noise of other guest flush toilet from other room. I really don't recommend this hotel!!

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I like this hotel and have stayed there before. The staff is very friendly and they give great customer service. The hotel also has a good breakfast and the Bar/Grill is good to eat dinner at also. All in all I stay here everytime I am in the Medford, OR area.

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Very nice hotel and staff, i stay there all the time. would not stay anywhere else if i was in Medford. Very friendly and courteous staff.

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It was fine. Great price point. great sports bar and lounge.

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I thought it would not be as nice as it was simply because the location was so convenient. Slept like a rock. Thanks RR!

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Convenient, functioning for a short stay of family of four (2 adults + 2 kids) in a standard double queen room.

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Don't book the mini club suite. They don't tell you it's in the basement. Your window view is a car bumper. The walls are paper thin and I hope for your sake the people on both sides of you don't have issues like they did next to me. The toilets flushing on both sides and above me woke me up every 30 minutes. I would suggest asking for the top floor […] with the room on the end. The $4.99 breakfast coupon would have been nice if I would eat one of the 5 items on the hotel guest restaurant menu. Overall the room was clean and that was most important to me since I was only there to sleep. Lisateave

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This is a great place to stay in Medford. Our room was very comfortable as well as quiet despite being near the freeway. I will stay there again.

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I stayed 4 days. Wonderful front desk, indoor pool, staff, nice people. The only problem was housekeeping. Very sloppy. My grandson left a shirt on the floor. It was still there after mid service, which tells me that they did not vacuum the room. One day the water glasses were still on the sink with water in them. In case it comes to your mind, yes, […] I always leave five dollars a day for the maid, not that it should matter. Other than that, it was a wonderful hotel. Lisateave

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Comfortable, but awkward to get to without a legal u-turn or at least one false pass. Nice pool, good complementary breakfasts.

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While we appreciated the great service, friendly staff, and the restaurants downstairs, we did not appreciate being told by the front desk that they had no one to bring up the shower hat I requested. Other than that, it was great stay!

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Only complaint I have is the bed. It was too firm and therefore I didn't sleep well.

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clean room. very nice city. I will recommend everyone who will go Crater Lake to stay this hotel. confortable bed and good WIFI. Also very near to Safeway, Macy's and ToyRus.

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I will never go to this Hotel again............................went for the fly and drive was told we couldn't, even though I called to make sure. NO INTERNET SERVICE IN THE ROOMS NOR IN THE LOBBY, IT WAS HORRIBLE.............NEEDLESS TO SAY WENT TO THE BAR AND HAD DRINKS AND DINNER THE BARTENDER FORGOT TO CHARGE US SOMETHING ON THE BILL, RATHER THAN […] CALL US TO LET US KNOW THEY JUST OPENED OUR CHARGE AND ADDED IT ON WITHOUT OUR PERMISSION. PLUS THE FOOD WAS ALSO GREASY AND REALLY BAD. LAST TIME FOR US THERE................................ Lisateave

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We liked the decor of the hotel--lots of wood gave an old world feel. We also enjoyed Chadwick's, the sports bar. We had dinner and caught the football game. Service and food were very good.

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Easy, clean and quiet. Very nice front desk staff. Comfy beds. Not necessarily new rooms or equipment, but nice enough. Slept extremely well.

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It was close to the airport.

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This was a nice hotel, the staff was polite and rooms were great (for the price).

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My sister and I stayed on our way to visit family. From the moment we arrived the staff made sure we felt welcome - from the desk clerks to the manager of the EXCELLENT on-site restaurant. The room was adorable, clean, large & quiet, yet the hotel is located right off the freeway. It is privately owned (not part of a chain) and customers are treated […] like royalty. I re-booked for the return trip and would recommend this place very highly. Everything was perfect! Lisateave

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My room was one level down from the lobby...virtually the basement. had I known, I never would have stayed here. The hotel itself was very mediocre and the location was a pain to get to due to the freeway on/off ramps and road restrictions.

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My room was a non-smoking room, but it clearly had been smoked in previously. The hotel telephone was filthy. In the main living room there was a large mirror with "Wash Me" written on it. I did inform the staff, but if you stay in room 133, check out the mirror to see if the note is stil there. The bed was comfortable and the staff was hospitable....2 […] out of 3 isn't too bad. Lisateave

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Front desk manager borderline rude. The rest of the staff at the desk & restaurant were friendly and accommodating

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It was a very nice hotel. The pool's heater was out, so the pool was cooler than normal. Also the beds were bouncey, not firm enough. Overall, it was very nice, like the breakfast specials for 4.99. We would stay there again.

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I didn't like the ground level (lower floor) were I stayed. It smelled like a kitchen. I would stay again but not on that floor. Beside that the stay was good.

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Decent hotel close to major highway interchange and airport - has restaurant and bar on site.

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perfect for a night before a flight. A room in the 'basement' as the front desk called it sounded awful, but it was fine, it had a window and was quiet.

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This is not really what we were expecting. The "mini suite" was a basement and the room smelled musty. The coffee shop was good and the breakfast was a good bargain. All in all, we were not happy with the room.

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We loved this hotel. The only difference I would make is next time I will request a handicap room. Our room didn't have a grab bar in the shower which was inconvienent for me.

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