Hilton Manchester Deansgate - Manchester

For a 4 star hotel, very disappointed. The room we had been allocated had a large unsightly stain on the carpet just in front of the bathroom door. We asked to be moved to another room. The second room was no better. There were what looked very much like bloodstains on the carpet beside the bed, the lampshade was broken and the light didn't work. We […] asked for another move but this was refused as apparently the hotel was fully booked. A very disappointing stay and we will not be staying there again. Lisateave

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We stayed 2 nights for my boyfriend's 30th birthday. We had a wonderful time. It wasnt the most comfortable bed, but the room was large and beautiful. The staff was absolutely lovely and we would definitely return!

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Very comfy beds, great view and lovely bar in Cloud 23, highly recommend for a stay in Manchester.

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Great hotel within iconic building and a tasty breakfast.

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I wondered why I had been given a room with disabled or elderly aids. My sons room was beside lift shaft so they could hear the lift going up and down for most of the night. Also it says nothing on Hotel details to suggest that you may have to wait up to an hour to access Cloud 23 Bar, one of the main reasons for staying. I feel residents should be […] given some priority as we waited for 50 mins and watched others come in and straight up.Would I stay again..NO Lisateave

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My wife and i spent 1 night at the hilton in Manchester. We had an amazing time and you really felt like you were in a grand hotel. the selling point of this hotel is the sky bar on the 24th floor, which gives you a 360 degree view of manchester, which is a must. The only downside was the bed as it was not very comfortable. but overall we had a great […] time and would stay again. Lisateave

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Excellent stay hotel was lovely room was perfect staff very helpful we will definitely return.

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Really enjoyed my stay at the Hilton. I stayed there on Easter Sunday to celebrate a friends birthday. We chose the Hilton because of it's central location. I could not fault the service; quick check in, guest list arranged for the Cloud 23 bar, taxi booked for my journey by the hotel and complimentary late check out arranged.

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The hotel is very nice, clean, everyone is very attentive, nothing bad to say about it. It's in a brill location to go out in Manchester for both shopping and drinks and food.

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On check-in we were offered a reasonable chargeable upgrade to an Exec room, which we took. Room was a good size and offered great views across the city. The Cloud23 bar is worth a visit, though annoyingly only accessible via a special lift on the ground floor. Service was fantastic and they offered some unusual cocktails to try while you stared out […] across the city from the floor to ceiling height windows. Breakfast food quality was mediocre and I expected more choice, but pleasant enough in other regards. I would return if the price was right as it's in a great location. Lisateave

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There was not enough lifts to cater for the hotel. We were waiting 30 minutes for a lift that had room to get down as there were no stairs apart from the fire exit. The windows didn't open to let any fresh air in

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As a couple we visit Manchester a lot, we usually stay at the Malmaison or with friends. For the weekend of 16/17 Feb we chose the Hilton instead. We hadn't visited the Cloud 23 bar before so were keen to check it out on the night of our stay. We paid over £200 for one night at the hotel, it was Valentines weekend so think this pushed prices up. We […] arrived to be told the concierge was full and we had to park elsewhere. We weren't helped with our bags or welcomed at all. We asked about Cloud 23 bar and were told we had to queue with everyone else. We weren't told upon booking the room we had to reserve a table so hadn't done so; we also know others have stayed there and were told guests have access to a separate lift; we were told this wasn't the case by the receptionist and there was one way up only. The room itself was nice with a lovely view but unbearably hot! It was uncomfortable to get ready in and the air con was pathetic. By the time we got down to the foyer the queue for Cloud 23 was out of the door, so we never visited it which I was very disappointed about. I had about 2 hours sleep as the room was stifling. This comes from someone who is ALWAYS cold! Needless to say we couldn't wait to leave and shan't be returning. Very poor value for money. Lisateave

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I had called the hotel as soon as the booking was confirmed and requested an early (midday) check-in. On arrival, the early check-in was not on the system. After a bit of insisting, a room was found, but I doubt it was the room I had paid for.The room was comfortable, but some maintenance issues - knob for bathroom lock missing, for example.

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The hotel was gorgeous and really well cleaned etc, staff were very nice and helpful. The only issues we really had were that the hotel was a bit of a walk from some places in town such as Piccadilly Gardens and the Printworks area but it wasn't so far that it wasn't do-able. Also the room we had (504) didnt have the best view ever, since it was low […] down and on the same side as another building right in front but apparently you can ask the hotel in advance for a higher floor. the bathroom and room facilities though were excellent for what we booked, which was just their basic most standard room avaliable. had a lovely stay! Lisateave

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Room could have been cleaner. Leisure centre required end of day tidy up. Room Service had 1 hour waiting. Location excellent for Old Trafford.

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Great hotel and location in Manchester and enjoyed the use of the pool and steam room. Only draw back is that more priority should be given to paying quests for use of the sky bar as we were told we had to join a 20 minute queue which we couldn't be bothered to do so headed out to Deansgate instead.

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had a fantastic time proposed to my girl friend went to sky bar for a drink had good views all over manchester

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Fab hotel, staff very friendly and treated us like we were special. The spa was brilliant, had a lovely facial, and the lunch was really nice.

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Great hotel, very convenient for Manchester Central and the rest of the city centre. Room was large, quiet and the bed very comfortable. Staff were friendly and efficient, and breakfast was varied and plentiful.

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It was a good location and the facilities were good. I was a little dissapointed with the size of the pool, jacuzzi, steam room & sauna. more than 4-5 people in it and it felt a bit too cozy, it looked much bigger in the photos. However We got a good deal, less than half price, im glad we never paid the full price for it. You are not guaranteed to get […] into cloud 23 even if you are a resident and the drinks are very expensive, but it was an experience! Lisateave

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This is a physically impressive hotel and at the higher end of Hilton standards. All the staff were efficient and helpful. Breakfast was worth the extra cash. The hotel is a bit out of the main city centre but the free bus means its only a problem at night. Do visit the people's museum a reminder from history that the Tory party is the party of the […] rich. One downside of the stay is that wifi is charged in the room at rip off rates. This should be free and as standard as a TV in theroom;Hilton are behind the times on this one. Lisateave

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rooms so luxurious and bathroom and bath just great

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I recently surprised my girlfriend with a night at the Hilton for her 21st birthday, the room was generous in size and modern in style. Really enjoyed the stay and would recommend to anyone looking for a comfortable stay in Manchester

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The minute we walked into this hotel it oozed classed... From the minute we entered to the minute we left we felt looked after and treated special. Cloud 23 is a must for a taste of the hih life... I do how ever have one tiny moan, £10.50 for a film in the room.. C'mon i know the tv was big but it aint the cinema.

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Fantastic hotel, would not stay anywhere else on Manchester. Great value for money.

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all staff polite,helpful-room comfortable and clean,great views of the city and close to great restaurants.Will go again.

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Brilliant views, comfort and service for the price.

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This was a convenient location, easy to get to, and to visit central Manchester. The hotel is very modern and clean, the room spacious and the cocktail bar on the 23rd floor attractive. The only real negative of our stay was that the hotel was cold. It was 2 deg C outside, so not too cold, but our room, the restaurant and lobby areas were all cold. […] At 10pm, having been out, I called guest services who brought a fan heater to our room within a few minutes, so we were finally warm. Breakfast was very good, with good choice and quality. Lisateave

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A modern hotel with good general facilities. However, tea and coffee making facilities in the room were lacking the option of a hot chocolate drink and there were no biscuits, a minimum of four mini milk cartons was less than enough. Having said that we could not complain about the room itself which had a large TV, Radio alarm and mini bar. Breakfast […] offered a good selection from a hot and cold buffet but the dining room lacked atmosphere. Lisateave

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We had a great night at the Hilton and also stayed in the hotel for dinner excellent food and wine The bar on the 23 floor is fantastic Really enjoyed our stay

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Positiontioned perfectly along deansgate. Staff were very helpful when I was collecting my things from my car to bring into hotel, concierge service was full but they were still very helpful. Ice and shoe cleaners on every floor which I thought was a nice touch and the bar on 23rd floor is very nice, but after I left the hotel and had a few drinks and […] tried to enter again, I was told "no" as I was too drunk - bit annoying as I wasn't and had left a previous bar earlier to drink here. Booking into it maybe an idea next time. Overall, great hotel and will definitely return - if the price is right again. Lisateave

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Good location, the beds were the biggest down fall not comfy at all.

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My stay was alright. However, at Check-out on the 10 Jan morning, I was told that the hotel had had a system error when they were scanning my card at check in on the 07 Jan afternoon to take a " hold" amount for any "incidentals" incurred during our stay.I was quite shocked as no prior information was given me. No one had informed me about this during […] our stay. It transpired that they had "charged" my card 19 times for an amount of GBP 150. This amounted to GBP 2,850/-. This with other previous amounts charged to this card had now exceeded my allowed credit and my card was now put on "hold by the card comapany. The hotel assured me that they would advise the card company to reverse these entries, but up to today 13 Jan my card is still blocked. I have been on numerous calls to both the hotel and my card company but have not had any success. This has put me into a lot of inconvenience and of course a waste of time and effort. The indifference and non professional attitute of the hotel is amazing. No offer of any compensation for this mistake of theirs has yet been offered. All that the incidentals amounted to during our stay was GBP 50/- as they room tariff was pre-paid by me. Lisateave

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Had to move rooms due to uncleanliness of first room. Poor facilities in swimming changing room. Bed very uncomfortable with broken springs. Spa staff unhelpful and not very well informed. Breakfast was good and reception and lobby staff very helpful.

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wardrobe door very badly marked. water coming from under bath. Tap very difficult to turn off. Crazy bathroom design with frosted window to the bedroom so if you are in the room with somebody else and they turn the bathroom light on during the night the whole room light up. Doors close noisily. We had a terrible nights sleep here. On arrival I asked […] to book a table at Cloud 23, this was the main reason we booked the hotel, I was told that this was not required. I told the receeptionist that I would really like to book a table as we had dinner reservations made, he insisted it was not necessary. When we tried to get into the bar the wait was 30 minutes if you had not booked a table. I was furious and did not manage to get to the bar at all. Lisateave

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After a lovely night out, me and my partner returned to the hotel. We had a few drinks and jumped into bed around 3:30am. We both did not sleep a wink because of a loud creaking noise coming from outside the window. We checked out at around 6am to go home and get some sleep before work. I will never be spending that much on a hotel room again. I've […] had better sleeps in a premier inn. I have wrote to the Hilton 5 days ago and still no reply. I am Absolutely livid. Lisateave

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Top banana - amazing views great bar and good location. Downside a squeaky bed, but that was all (!)

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quality of hotel was good as usual.The spa facilities were great as well. The service was great as usual in fact they were better than ever.I look forward to my next visit.

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This was absolutely fine- there are just elements that could be better, mostly associated with building design rather than anything the staff could do. These are things the hotel could easily put right and get a 5 rating. The small issues (but which detract from a 5 star hotel) are (a) There were no coat hooks in the main bedroom , so wet coats had […] to be put in the wardrobe (b) there was no full length mirror in any position near natural light, or where you could stand a reasonable distance from it (c) the arrangement of sockets didn’t really match the room layout (eg no socket next to bed) (d) the wardrobe doors were noisy to close- they didn’t have soft close and the pads on the frame to stop the noise were not sufficient (e) the bathroom is designed with a white glass window that faces into the bedroom next to the bed. This was fine and provided natural light to the bathroom (borrowed from the bedroom) but it also meant that if you put the bathroom light on at night, that this also lit the bedroom- a blind on the bedroom side would have solved this problem. Other small issues: The bathroom door didn’t close properly, and the gents wc in the main hotel lobby didn’t have a working lock on the cubicle, showing some maintenance issues. The breakfast was fine, although not better than in a budget hotel. Again the room design created some issues with the flow of the service. Overall completely fine, but being in the business these things get noticed. Lisateave

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It was great apart from the Hilton Burger in room service way too thick and tasteless.

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I booked some time ago for a night's stay fopr the company xmas party. I got as great deal using Hotels.com and managed to use my points to get a free night, all well and good. However when I checked in, the young man in reception advised me that I couldn't have my double room as they only had twins OR I could upgrade to an executive room for just £25. […] I insisted I got the room I booked so he checked and one would be available in 30 minutes. I needed my room NOW and insisted they upgrade me for free as they could not provide what I had paid for and blow me, 2 rooms suddenly became available, just like that! Lisateave

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