River Rock Casino Resort - Richmond

You get what you pay for and more at the River Rock Resort. All the staff were extremely courteous and helpful and the amenities were top notch. I recommend this place for a convenient and reasonably priced getaway.

I have stayed at the hotel previously and enjoyed it but this time I was put in a room in the oldest part of the hotel. Not even a bathtub, shower only. Rooms are getting rundown and needed a bit of TLC.

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GREAT

very nice rooms had a good meal and had fun.sky train was handy easy to get to hotel to and from airport.easy access to down town with sky train if we had more time to go watch a hockey or football game

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It was quick, but good

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There should be better signage. My partner and I found it very difficult to figure out how to get to the hotel from the parking lot. I checked in first so when I told my partner my room (east wing) he also had a lot of difficulty finding it. Also there were no coffee packs included with the coffee maker. The room service breakfast in the morning was […] prompt and delicious. Overall we enjoyed our stay (once we found the room!) Lisateave

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Skytrain is an excellent way to get to the hotel. The only thing I would have negative to say about the hotel are the resturants. If you don't want to eat at he buffet or higher end dining then you have to go into the casino to the food court where choices are limited. Ventelation in the food court isn't great and you can smell strong cooking smoke […] . Lisateave

The hotel and casino were fine and a good location for the skytrain. Driving directions need to be fine tuned prior to arriving from out of province. Other than the pool there was not a lot for young adults or children. Most restauants were restricted to minors. The staff are we trained and friendly.

This hotel has many great attributes, the service was terrible however the rooms and ambiance were fantastic. I would give it another try.

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Stayed there for a romantic getaway I found the check agent very cold and was made to feel like we were aliens,, as well would of very much liked to have known there was no bathtub in washroom!!!! Did find two hairs in sink. Breakfast was excellent and on time and no ridiculous service charge was appreciated!

Only gave the surrounding neighbourhood a middle range grade but quite frankly, was really no issue at all. The quality of service was superb right from the parking lot on. The room exceeded our expectations, was spotless, and the bed, oh my, soooooo nice. Had a great night's sleep and ready for my flight the next day. The food in the restaurant was […] good, not exceptional but good and good value for money spent. Travelling through the casino was fun and had the pleasure of meeting son and daughter and law in Curves bar for a drink. All in all, if staying in a hotel whilst in the lower mainland again, I won't look further that the River Rock. Well done people. Lisateave

I only stayed one night but wanted to stay longer. The beds are insanely comfortable and the rooms are very clean. Great TV's and the room has a docking station so you can listen to your music/set your alarm on your iPhone.

We found the stay and our dinner at Tramontos very nice and would stay again. As far as the Casino was concerned we were dissapointed as one of our party was denied entrance as she only had one piece of ID even tho we tried to explain that this was a girls trip out staying at the hotel, fancy dinner and seeing the show she was still not allowed in{She […] is 29years old} so my 50yh birthday for wich she was paying half of was a bit of a disapointment , My advice to anyone going take lots of ID. Lisateave

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hotel great except not very orientated for kids except for pool. for some apparent reason they located the Food Fair in the casino with no access to those under 19. The buffet is excellent but pricy for families.

Was an excellent Hotel. The check in was a little rushed. There was a line up. We chose not to valet park but had to use the bell girl anyway as there are no carts for luggage available with-out a bellgirl. The room was over our expectations and that is hard to find. We were impressed with the Green features. The concierge in the hotel was the best. […] She provided us with everything from maps of the area and the trolley tour. She even told us where to eat and things to see. Being able to purchase tickets for the trolley right there was very convenient as well. The skytrain station was right there as well.This made our stay and tour of the city the best. We arrived back to our room to a treat and card from the concierge. The best service you could ask for.We were able to see and do all of the things we wanted right from the convenience of the Hotel. We would highly recommend!!!! Lisateave

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Big hotel room, very well maintained and extremely comfortable. The neighborhood is rather industrial and don't ask for a room on the top floor as the hotel is along the flight path. Good friendly service and decent restaurant options on-site - I would stay here again.

Great hotel. When u check in ask not to stay in the new bldg which is right next to the train station. No matter what they tell u at you CAN hear the trains all night

I was in Vancouver on business the week of December 5th. I have never stayed @ the River Rock Casino before and was VERY impressed! The service, the food and the cleanliness were top notch. This will be my home base when in Vancouver going forward. Very impressed with the valet service too, polite, efficient. well done people!

We stayed in the new south tower and enjoyed the room. I found the bed too soft but my husband liked it so that to me is not a reflection of quality but of choice. I would have to say the only negative thing about the facility is that we could not get into any of the nice restaurants. That being said the food in the international food court was fin […] e. Lisateave

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Very enjoyable stay and appreciated being able to check in early

We brought our daughter with us for the weekend (she's 5) the pool was awesome for her she loved the waterslide. The water was a bit cold for me though. I like a warmer pool. The staff service was excellent, and the hotel was comfortable, the room was a little tight for the three of us, in the new hotel side. would have actually paid a bit extra to […] stay on the casino side as it is more convenient but the walk did us good anyways and really its not that far! The train is super convenient and we took it to science world, and downtown which saved us having to drive and get our car out of valet. the biggest downside was the lack of good food in the area, you couldn't really walk to any fun, good restaurants, and the casino has a great buffet (breakfast buffet is unbeatable for the value), but I didn't want to eat there every time. It would be nice if they developed the surrounding area a bit to make it more family friendly. Really enjoyed the stay overall. Lisateave

We stayed one night. The staff was friendly. The room was new and the bed was extremely comfortable. I love the soap.

My booking was for a king suite with a city view but alI I could look at was a wall no city view. spoke to stafff and was ytold I would have to pay extra for a city view. I had stayed once before and the buffet was much better last time

The Hotel is so great and it is close to anywhere else by taking Canadian Line _ skytrain

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We used this hotel as a place to relax and unwind from our extended vacation. It turned out to be an awesome idea. The Absolute Spa in the Hotel is the best experience I have had to date with spa's. The Casino was fun, and if your in a mood for snaks at 4am, they got you covered. We really enjoyed the suite that had french doors to the private bedroom, […] which I believe is a standard room in this Hotel. It was a wonderful experience. Lisateave

Great pool. Very comfortable room. Hotel staff very friendly.

We recently stayed at this hotel during our honeymoon and I have nothing but great things to say about it. The staff was very friendly, always asking if there was anything that we needed from the beginning to the end. They upgraded our room for no reason, and it looks just like the pictures online. Gorgeous rooms, very comfortable beds. There was not […] a microwave in the room, but we called and one was delivered to us at no cost immediately. There are a couple different places to eat in the casino, and we were also able to exchange currency there. The sky train is literally right across the street, which was so convenient. We never had to drive downtown, we just got on the sky train and went around the city. Very impressed, would recommend to anyone. Lisateave

Great Hotel in a good location easy access to Vancouver and YVR Airport via skytrain attended concert in theatre attached to Casino very nice for size of venue would stay again but would pay extra for river view next time.

Two different worlds, same address. Hmmmm Night and day, the hotel staff were so friendly and helpful. The casino staff were not pleasant at all. I don't get it. Am I doing them a favor by spending my money there? I think not.... Walked around, toyed with a couple of machines, then split. Not going back to that casino. I want to know what the people […] in the tv commercials are on when they show casinos as being the place to be???? I want some! Lisateave

Hotel is clean and conveniently located close to the airport and skytrain. If you drive there - parking may be a challenge.

We were told we would have a soaker tub and city view. Room only had shower and no city view instead a parking lot. Very disappointed as I was looking forward to the tub. Nice room otherwise but like to get what I am told when I book

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Terible parking for hotel guests. I had to run back and forth a cpl times to the car and there honsetly should be a shuttle cart or something. besides that we really enjoyed

I spend a night in the hotel and was very surprised by quality and service not to mentioned convenience of being 5 minutes away from the airport. My flight was at 7:00 a.m. and train station is literally 200 meters away. I will definitely come back

This is great facility. Conveniently located to the airport and the Canada line. The rooms are spacious and very clean. The staff were friendly and helpful.

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Stayed one night. Chose this hotel & location as it was close to the airport, 10 minutes (max) Skytrain ride to the airport. Service was excellent. Printer wasn't working in the business centre, so Concierge printed documents for me. The Standard Suite with King and Queen pullout bed was very comfortable for my family. The shower curtain smelled sour […] upon walking into the suite...after 2 phone calls to housekeeping and an unnecessary 45 min wait, it was replaced. The buffet was fairly standard for a casino, but no complaints about the food and the sushi station was the highlight. The common areas were very clean. Lisateave

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Hotel was awesome! Front desk staff was very friendly and room was great! The only thing that got annoying was having to show 2 I.D.'s to get into the casino if you are from out of the country. They should have a stamp or wristband or something if they've already checked it. They barely have anything complimentary unlike all other casino resorts we […] have been to. They charge for ice tap water! $2.59/glass! The pool was cool! The slide was fun and pool was open until midnight! Free hotel parking was ok but a little far. Other than all the minor complaints, we had a good time and will stay here again! Lisateave