Crowne Plaza Liverpool - John Lennon Airport - Liverpool

Excellent with family and kids ! Lots of space around the hotel to stroll around...weather was kind dung the stay...few old aircraft parked in the backyard...certainly an interest for Kids !

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We were very pleased with the hotel. The staff were helpful, the room was clean and in keeping with the art deco style of the hotel. The food in the restaurant was good - no complaints with either the evening meal or breakfast. The art deco style of the hotel made for a very pleasant stay.

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Me an my Boyfriend have stayed here before because we like the hotel,,staff are friendly an the Rooms are lovely, so nice in fact i have already booked another 2 dates to stay again.

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We have stayed at this hotel many times over the last few years,and find it is always a safe bet for an enjoyable and comfortable stay. The rooms are very nice,the beds are some of the best we have had in any hotel, and the staff are always friendly and welcoming. Will continue to return.

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I am sorry to say that the experience did not match expectation. The staff were helpful and efficient in both the restaurant and reception but the queue to check in and check out were unacceptable.The hotel room was starting to look tired and the lift had a very sour / damp smell. The number of TV channels was pathetic in this day and age - I did not […] get to see anything I had planned to watch as they were unavailable. The charge for Internet access - especuially given that it was sporadic is a scandal. Lisateave

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We enjoyed our stay very much - as we have on several other occasions. The staff were most helpful and very friendly.

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i thought it was well worth the travelling :) the receptionist gave us a warm welcome and the room was lovely, even the atomosphere of the bar was lovely and overall a brilliant place to stay

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The building is a wonderful art deco experience. Rooms very comfortable and well appointed. The food of good standard. But we had a few minor issues that we needed help to resolve, but customer service was seriously lacking. Those in positions who should be trained in customer service we found to be rude and simply said "here is the general manager's […] details, you must contact him on Monday as there is nothing I can do". Very poor and such as shame as it ruined our stay. Lisateave

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Drinks at the bar were very expensive. Only one restaurant in walking distance. But overall reasonably priced and quite nice room.

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Room very clean and comfortable. End room so bathroom a bit cold but I loved the hotel and would stay again.

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Recent stay for 2 nights. Excellent location just a few minutes from John Lennon Liverpool Airport. Close proximity to shopping centre, McDonalds, Pizza Hut & the fab Damon's restaurant. Efficient friendly service. Would highly recommend Crowne Plaza.

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A pleasant enough airport hotel!

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The rooms were clean and the staff was friendly. The sofa bed wasn't comfortable at all and no duvet was provided with it (had I requested, they would probably have given it).

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We really enjoyed our stay at the hotel very comfortable

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Ideal for a short break in Liverpool Hotel staff were friendly and helpful. Free use of the adjacent David Lloyd leisure centre

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The hotel itself was lovely, and the staff were very polite and friendly. On arrival they provided me with all the information needed. Also with the executive room we got a free bar near our room from 5.30-7.30 which I didn't know about so that was nice and also when we first arrived fruit and wine was delivered to the room. The room itself was very […] comfortable however the furniture did need updating as it was a bit tatty but overall it was nice. We ordered room service and the food was lovely but most the time we were out the hotel for a wedding so unfortunately did not get to eat in the restaurant or go to the bar. Lisateave

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We stayed in this hotel as it was close by to where friends live. We arrived 2 hours before check in time but were still able to get into our room straight away which was a massive help. For people who aren't local, the easiest way to get into town is by car but a taxi ride isn't too expensive. Loved our room and the service. A couple of down sides […] were: very slightly shabby in the bathroom (but only on close inspection), the bed was a small double which is unusual in hotel rooms and lastly the drinks at the bar are very expensive. Overall really pleased with the stay and would go back again. Lisateave

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A clean room and excellent breakfast. Hotel reception staff cool and unwelcoming. Resturant staff excellent.

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we enjoyed our short stay (our 3rd). we love the style of the hotel, the food was good and the executive room was excellent. The mint in the room is nice but one each would be better.

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Good business hotel. No complaints.

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Booked hotel as couldn't get one in town. Very good bus service made transport easy. Use of leisure facility next door was a real bonus. The outside pool was heated and lovely and the inside one wasn't overcrowded.Would book again particularly if flying out from Liverpool.

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Staff not overly friendly but professional. We travelled as a group of girls.Had a room with 2 double beds and the room was a nice size, clean and overall it was a nice hotel.Very good value. Good location as well, a cab into the city centre will only cost you just over a tenner.

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Last minute stay and was not disappointed especially with the price. Lovely hotel, used to be a airport in the 20's and Crowne Plaza have kept to this in the decoration which is pleasing. Room lovely and spacious, service good. Taxi to Liverpool City £11.00.

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Well appointed hotel with good staff. Worth upgrading to the private lounge option

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We went for a few quiet nights away and got what what we wanted. Hotel was peaceful and enjoyable even though it is pretty busy. Located close to a shopping centre with fast food outlets and also close to a wonderful restaurant called Damons it porved to be a really excellent location

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Thoroughly enjoyed stay and facilities at sports centre next door

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Room comfortable and the staff were very friendly and helpful. Problem with telephone fixed very quickly. Breakfast on Sunday morning was rather chaotic and staff struggled to cope with the numbers of people. Had to ask three times for tea to be served. However Monday morning was totally different so I guess we were unlucky on Sunday.

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PROS: Convenience factor to the airport was great as we arrived at 7pm from Belfast and had a 6.30am flight the next morning to Tallinn. Bathroom was good. CONS: There was a wedding going on when we arrived and we were placed in room 001, which is on the ground floor, next to te lobby. We heard conversations and a lot of noise from folks standing outside […] our window, well past 1am. You could also hear conversations from the guests in neighboring rooms. There was no remote in the room for the tv and it didn't work without it. Had to call front desk and one was delivered in a few minutes. Tv had color issues. Charged for Internet. Options were 1 hour for £4.95 or 24 hours for £12.95. Slow speed. I was charged for renting a movie at check-out when I didn't order one. Discussed that with Reception and they said they would fix it. Haven't received my bill via email yet (4days after). Lisateave

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i didn't find the staff very helpful which was disappointing but the room was clean and tidy. The use of the gym facilities was excellent and we would most likely stay again if we were flying from Liverpool.

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Room was very comfortable, clean and nothing was too much trouble for the staff. Loved the old aircraft outside, only slight disappointment was the breakfast, left under hot lights and for £10 each thought it could have been fresh cooked, would not order next time.

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Disappointed with the quality of the evening meal, other wise the room and staff were excellent

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The room was clean and the service very good. Dinner was a little late and a free plate of bread and olives was supplied. The hotel is easy to acccess from the motorways into Liverpool and the centre of town is an easy run.

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Stayed here on a visit for work purposes, hotel itself fine (not top quality but not top price either). Nice room - good space, comfortable bed. Staff left a lot to be desired.

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Great location for visiting the numerous sites and attractions of Liverpool / Merseyside whilst being on the outskirts of the city itself. Fabulous building which is immaculately maintained being the old LiverpoolAirport. Staff very pleasant. Only complaint is that you have to pay for Internet service so we found ourselves walking over to Macdonalds […] on the retail park opposite where it is FREE! If you plan to spend most of your trip in Livedpool City Centre be aware that you would need some transport. Luckily taxis and public transport are readily available. Lisateave

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very poor. Hotel was freezing as no heating or hot water

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ATTENDING A FAMILY FUNERAL WE ORIGINALLY CHOSE THIS HOTEL AS MY MUM AND DAD FIRST MET AT THE OLD LIVERPOOL AIRPORT. DAD USED TO FLY RAPIDES AND THERE IS A REPLICA PARKED IN FRONT. THE SURPRISE WAS HOW BEAUTIFULLY THE BUILDING AND ANNEXES HAVE BEEN ADAPTED AND HOW FRIENDLY AND HELPFUL EVERYBODY WAS. MUM AND DAD ARE 84 AND 89 RESPECTIVELY AND REALLY APPRECIATED […] THE AMBIENCE AND STAR TREATMENT Lisateave

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Twice could not find my reservation, once after I had already checked in. Had to reactivate my room key. I was told to sit in a chair for 10 minutes until they could look for my reservation. After 15 minutes, same receptionist asked, "Did you want to check in." I replied, "Yes, I had been waiting for you to find my reservation." Response: "I found it […] for you." Advertised free rides to airport, but at airport, taxi driver asked for my authorization slip from the hotel? Never mentioned or offered. Lisateave

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It was lovely to see how beautifully the old airport building had been converted into a hotel. The rooms were very tastefully decorated and the staff were always friendly and willing to help. We will definately stay there again and highly recommend it to others.

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Fantastic hotel. Stayed with two younger children and was very pleased with the family room. The leisure centre next door was great. The kids had a great time in the pool. There is a retail park across the way which includes a couple of fast food places. Its about 15min drive into the centre of Liverpool. I would highly recommend this hotel. Everyone […] was so friendly and we enjoyed our stay. Lisateave

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Nice looking hotel due to 1930s history of the building. Service was hit and miss; one of the breakfast waitresses clearly did not enjoy her job which reflects on whole service experience. On final day I was overcharged, 7 meals instead of 4, which does happen I suppose but glad I checked. Overall, comfortable but could have been better and I went elsewhere […] the following week as I was in the area for work for a while. Lisateave

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Worth staying for the art deco building alone! The Beatles connection also made it interesting, I've been scrambling around Youtube to find the clip! As a hotel we couldn't fault it. It had all the expected features which were well up to standard - not much more I can say really. We have a 16 year old who was able to stay with us in the (large) family […] room, unlike many of the chain hotels. It also has a retail park a short walk away - ideal if you need the therapy! Lisateave

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Excellent choice for out of town hotel. Pity the have extra charges for Parking & Internet for guests

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Hotel room spotless and very comfortable. Bar staff very helpful and friendly. HOWEVER the Hotel reception staff not at all welcoming, could not really be bothered with serving us. No interest in whether we had a good journey or whether we had a good stay neither did they show the slightest interest in the customers of the Hotel whatsoever.

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From the moment I arrived I was treated with the best customer service I have received for a long time (and I stay in alot of hotels for work). I had an injurry on my leg and the receptionist looked after me extremely well. The hotel was very clean and comfortable with good food, wifi and great ocation to the airport or business park. I would like to […] thank the reception team (especially D) for all of their help. I will definately be staying again! Lisateave

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The stand-out feature of this hotel is that it is a conversion of the 1930s Liverpool Airport terminal building. A new addition has been sympathetically added and the public spaces are decorated in the art-deco style with posters and photos from the era before air travel was affordable to all. There were a few minor hiccups with our stay. There was […] no TV remote control in our room, the heating was off (it was below zero outside) and the receptionist didn't tell us we needed to take towels with us to use the free sports facilities next door. But as a quiet, comfortable and slightly different place to stay, it was fine. Lisateave

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We stayed in a room to sleep 3, maybe 4 as there were 2 dble beds. But there was very little room for 3. Other hotels we have stayed in for this price have had more facilities in the room, ie free films, cable TV etc. We only had very basic TV channels and the TV reception was very poor, not something you would expect with digital TV. Not a huge problem. […] But when you are travelling with young children, a choice of new movies (or any movies) is a good idea. Lisateave

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I booked the room for visiting dance perfomers, they were extremely impressed with the room and loved the big comfy beds. Staff were polite and friendly. I was proud that this represented a positive image of Liverpool. Just a bit of confusion identifying the name on the booking at reception! It was sorted but felt a bit foolish in front of my guest […] s. Lisateave

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