Royal Mirage Deluxe Marrakech - Marrakech

Nice hotel..more like a 4 star than a 5 star. good breakfast. Had a very nice room with beautiful view. Just make sure that you don't get any of the rooms above the night club. The party dosent stop until 5 o'clock in the morning. Also Note that the hotel does not allow you to bring any food or drink from the outside into the hotel, not even to your […] room. Lisateave

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The staff were not transparent and did not inform us prior to us having a buffet dinner of the pricing. The price is too high for the quality of a buffet dinner. There was hardly any meat in the Tajin that was served and the food was not hot. The hotel lobbies were filthy as construction work was being carried out and those areas to the suites were […] not barricaded by the hotel. Dusty and dirty curtains were poorly hung. The fixtures in the bathroom and bedroon are very old and not well serviced. The shower is very small and old fixtures where the shower door could be locked from the outside of the shower. That was quite scary! It is definitely not a 5 star rating. Lisateave

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Hotel was under renovation, this REFLECTED poorly

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Basically, an excellent hotel - let down by a total lack of ambiance in the fairly expensive evening dining room (only one dining room whilst we were there). The food was OK - the service definitely not so! 20:05 to 22:05 is too long for a 3 course meal - when we already knew the menu!! Breakfast, on the other hand, was comprehensive and most enjoy […] able!! Lisateave

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Some staff unhelpful. No hotel information provided. No local trips advertised. Hotel restaurant had no menu displayed. Good location. Could be easily improved

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Arrived in a taxi and waited for someone to help us with our luggage but nobody showed up so ended up dragging it up the stairs ourselves. Waited at the reception for ages to be checked in as there was only one person who was busy with a French couple complaining about something. Then we were given a room that was already occupied by someone else. Then […] waited again at the reception for a new room. The room was large but not particularly inviting or comfortable. Had to go to the bar to buy water. We couldn’t sleep at all until 6am because of the noise of some party. Made a mistake of having dinner at the hotel restaurant. It was empty but had to wait for over 15 minutes for menus. Ordered steamed sole with vegetable ratatouille and was treated to fish fingers with boiled cauliflower and carrots. I should have taken a picture to proof I’m not making this up. The soup was nice though. And there was very strong unpleasant smell around and inside the lifts. I was very happy to leave the hotel the following day. Lisateave

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Pros: great location - nice rooms with space - big and nice swimming pool - friendly staff Cons: Walls are made of paper, I could hear my neighbor coughing - Although staff is friendly, service is terrible. It took me hours and hours to have any tiny issues (electric outlet not working, wifi down, dozens of flies in my bedroom, room service not answering […] the phone etc.) fixed. There is a bar and a disco inside the hotel, so expect to hear some music from your room until 12am or so. Overall it is a nice place that isn't worth its price and that I wouldn't recommend to any one looking for the quality of service that is supposed to come with 4 or 5 stars hotels. Lisateave

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Located near the medina - rooms were clean.

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it was great experience staying in your hotel

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No room service I guess!! Asked for a bottle three times and I didn't get it!! Not a great service in general disappointing... Not recommended

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Great - everything was great! Can't say a bad word - people, sevice, food (amazing!!!), room, pool, location..super

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Good place to stay near the Medina. Close but not right up in it, which is great. Food prices are high for what is provided. This is rated as a 5 star but is really a strong 4 that needs spruced up but the feel of the place is very Marakech. Good breakfast

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The hotel was perfectly situated to allow the guest to get to both the old and new parts of town by foot (if you choose to do so) or cheaply by taxi. The staff in the hotel are friendly and helpful and whilst the hotel room was spacious and clean there were one or two slight issues with the condition of a couple of areas. The hotel was beautifully decorated […] and all in all it was a pleasant stay... Lisateave

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It was an excellent

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Didn't have that long a stay to really experience all of the hotel, but the deco and service was excellent. The pool facility was great and the rooms were well-sized and very clean. Overall, very happy with the service. Free wifi and internet service in the lobby came in very useful as well. The only downside would be that the location seemed a little […] bit further out from the centre, and the big size of the hotel lost a little bit of that 'local feel'. Lisateave

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Wonderful hotel in a great location, new town with a short walk to fabulous Bars & Restaurants. Quiet and tranquil hotel, lovely traditional decor and very friendly, helpful staff.

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I's not a 5* as rated, but if you get a good deal it's location & facilities make it excelent value for a 3 night stay. Breakfast is nothig more than ok. Food limited & service poor. We booked a Double, but they expected us to stay in a twin & move after the first night. Complained & got upgraded to a Junior Suite - happy with that. Pool good. Location […] ideal by the city wall & good for Medina/Souks & gardens etc. Lisateave

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The hotel was amazing when you walked into the lobby, because of the interior and the view of the pool. However, that's where it stops. The room wasn't cleaned properly, the bathroom was out dated, toilet was broken,towels were never in the room after they cleaned, it got returned to you in the late afternoon. They speak minimal English so getting things […] understood is a challenge. There is no "gym" unless what they call a dark dingy room at the back of the hotel in the basement with some loose weights and a bicycle a gym. The "spa" was next to the "gym" with similar features. Don't bother go on the account of this!!2 Breakfast however was really good! Wide variety So if your just looking for a hotel with a ok room just to crash and a great breakfast to get you started on your day of exploring about the city and come back to cool off with a splash in the pool then this is great !!! Lisateave

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Our stay was very memorable in Marrakech! Our hotel was close to alot of attractions and most important within walking distance of the best market I ever shopped in! There were a few little set backs about our room as one nite no bathtowels were left ect. One good thing was they tried to correct these problems rights away! Very clean hotel which was […] most important. Good coffee and the buffett breakfast was quite good! Beautiful lobby and free computers to use in the lobby which I most enjoyed!!! Nice big balonies though a problem with pidgeon waste but our maid cleaned it thoroughly everyday! The hotel also paid to dry clean some bathsuits ect. that the pidgeons decided to use the bathroom on:(We found if we tipped our maid she would go all out and sprinkle rose petals throughout our room and bed , which was very nice!!!The pool though not heated was the cleaniest pool I was ever in and felt quite refreshing on a hot day. The poolside food was good and displayed very nicely when delivered to your lounge chair! We would go back to the the Hotel Mirage deluxe in Marrakech again!!!! Decent price as well!! Lisateave

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Hotel is average, if you are expecting a outstanding 5 star don't go here. Like all the other reviews I agree it is more like a 3 star. Hotel is in a great location, walking distance to all the sites! Rooms are big and clean but need a bit of a revamp. On arrival a lot of things were missing from the room, only one glass and bath robe, no hand towels, […] and no toiletries, by the next day, these had all been replaced. Also toilet did not flush properly and no tea/coffee facilities in the room. Hotel was very very quiet and lacked atmosphere, a lot of staff standing around doing nothing. Pool area was very nice, but water was cold! Bar area was also empty and a lot of choices on the menu not available. In all would probably stay there again as it is good value for money and a good location! Just don't expect luxury I had a great holiday!!! Lisateave

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We've just returned from a wonderful 4 night stay in Marrakech. The hotel is ideally situated to explore the city. Although cheap, there's no need for a taxi as the Medina is a pleasant 15 minute walk away. The Hotel is charming, decorated beautifully and elegantly furnished however it is a little tired in some places. Our room was clean and breakfast […] was delicious with an excellent selection of both hot and cold dishes. They also have a Chef who is worth her weight in gold, cooking fresh omlettes to order... I'm missing them already! If you get the opportunity there is the most amazing Ryad where we had dinner on our last night. You will need to ring to reserve a table however I think it was possibly the most magical experience yet, having drinks on their roof terrace and then eating the most exquisite three course meal in there restaurant. Ryad El Fenn just 10 minutes from the Hotel is worth every penny although a special treat to enjoy with a loved one! Lisateave

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The hotel is perfectly luxurious, and staff are friendly etc. Room service is debateable. The tajine ordered for room service was cold and had to be sent back and re-heated. Not the service of a 5 star hotel especially if you paid full price for it. However the breakfast we had in rom service was perfect and the buffet breakfast is also good. The tajine […] was the only thing that let the hotel down. Lisateave

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The staff in the hotel were pleasant and friendly. I felt our room and bathroom were a bit "tired" but they were perfectly clean. The hotel felt like a calm oasis after the noise and clamour of the medina but some evenings we felt it was just too far to make the walk back to the medina,alongside a busy main road, having walked around all day. Although […] there was wi-fi access if you had your own laptop, there was not a computer available for guests. The breakfast every morning was excellent with a very wide choice of food. Lisateave

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It is a 5 star hotel and its luxury is obvious; spacious rooms and excellent services all the way. However, a drawback is pestering pigeons taking night rests above the balcony of many rooms. Shit and feathers in the balcony is not pleasant and is at a loss to understand why not the Management has taken actions to get rid of the birds. Another minor […] nuicanse was none-working locks on balcony doors. Food was fair (breakfast and supper) albeit services were good. Missing bacon at breakfast - got this in Dubai at a 5 star hotel there. Location is OK at walking distances to the Souk and Medina and also to the shopping district near the railway station. It was a triffle cold so nobody was in the pool - the area looked very nice indeed. Good value for our money but food not to our taste. Lisateave

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Nothing to say rather then please DO NOT BOOK in this hotel and it should be rated 1 star but not 5.

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Wonderful!!!

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well overdue for a refurb...we went in low season so hardly anyone there which created a dead atmosphere...we had problems with our balcony door which wouldn't lock..they sent a handy man to bodge it back together but was never reassured it would have taken much to brake in

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This is a true gem. I got a 50% discount which made the deal even sweeter ;o) It's a small hotel with a true arabian feel to it. The interriour is classic and original. The pool is clean and huge. The breakfast is good but could be better. The only negative thing is that if you tell the taxi driver where you stay the pice for the ride goes up.... Even […] though I loved it, I'll say it's not a 5 star hotel, I would rate it to 3½ Lisateave

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Unglamourous worn-out hotel.

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We stayed for a few nights and were really impressed with the service and all the staff were very helpful. The hotel is located in between the old and new town and easy walking distance. Supermarket is also close by.We fould some very lovely eating places walking upto the Plaza in New town , they were reasonably priced and with variety of food.

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Not what I would have expected in Morocco! Awesome!

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Great location, great services, morrocan style !!! i would recommend this hotel greatly

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This is listed as a 5 star hotel. I would say it's more a 4 star hotel. it looks grand but that's about it. There was gum on our bathroom floor - it had never been picked up. the toilet smelt of urine. a dirty wine glass was left in our room for days. Breakfasts were very nice. We ordered a glass of wine and it was not clear that we had to buy the whole […] bottle for £25. We told the waiter we only wanted a glass and he never said anything. they said the internet was available. it never worked and when I pointed it out it was still not working the next day. Some of the reception staff were very helpful. Lisateave

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exellent very happy with every aspect of my stay.

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Within 15 minutes walk to the Medina but need to cross some very busy roads whilst having to dodge the numerous motor cycles who have no regard for other road users or pedestrians.

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Excellent hotel, highly reccommended. This was my second visit to Marrakech, but first time at this hotel and will return. Only negatives were that there were no coffee/tea making facilities in the room which was a surprise at the rating of this hotel. A mere 15 minute walk to the Markets and casbah. As on last visit cab drivers will over inflate prices […] but haggle. we only paid 30 dm from market to hotel.Fantastic pool , breakfast and spa. Lisateave

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Excellent hotel, highly reccommended. This was my second visit to Marrakech, but first time at this hotel and will return. Only negatives were that there were no coffee/tea making facilities in the room which was a surprise at the rating of this hotel. A mere 15 minute walk to the Markets and casbah. As on last visit cab drivers will over inflate prices […] but haggle. we only paid 30 dm from market to hotel.Fantastic pool , breakfast and spa. Lisateave

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Very impressed overall with this hotel, it was beautifully and traditionally decorated and very comfortable. The service was good and the location very good as it is located between the old town and the new, both of which are a short walk. It has a lovely pool and no shortage of sunbeds along with a good spa. The only issues we had were our balcony […] being prone to pigeon dirt and feathers due to nest just above and we had a long wait to check in not made better by staff not communicating how long the wait would be. We were told half hour on 3 occassions. The food could certainly have been better However despite these I would recomend the hotel highly. Lisateave

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After booking this hotel, we read some reviews, and were concerned about some of the comments made. The facts are that we had asked for a double and a triple room, this was provided precisely, three separate full sized beds in the triple room, all prepared beforehand. The rooms are large and airy, airconditioning works (even in temperatures of 43 degrees […] outside. Almost everyone spoke English, including the pool attendant, and location was within 15 minutes walk to the centre. This hotel has grand lounge and restaurant, staff were very obliging, and certainly better than most 4 star UK hotels. It does meet the International 5 star standard, in comparison to the UK I would put it at 4star plus. Very good value for money, with very clean pool. Certainly no hesitation to stay here again. Lisateave

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After booking this hotel, we read some reviews, and were concerned about some of the comments made. The facts are that we had asked for a double and a triple room, this was provided precisely, three separate full sized beds in the triple room, all prepared beforehand. The rooms are large and airy, airconditioning works (even in temperatures of 43 degrees […] outside. Almost everyone spoke English, including the pool attendant, and location was within 15 minutes walk to the centre. This hotel has grand lounge and restaurant, staff were very obliging, and certainly better than most 4 star UK hotels. It does meet the International 5 star standard, in comparison to the UK I would put it at 4star plus. Very good value for money, with very clean pool. Certainly no hesitation to stay here again. Lisateave

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terrible service and very rude staff! we had to change our room because of a smelly sink releasing disgusting oozing smell but failed to respond to us quickly wasting our whole day waiting to change rooms. very sloopy staff who give u one word answers. car park attendent however was the only pleasent member of staff we came across there. not a five […] star hotel!!!maybe four or three for its service. room service poor and quality of food was horrible. extra charges were made too. regretful we stayed there. Air con was broken and they couldnt even fix it for us. Lisateave

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I did not enjoy this Hotel even thou it actually looks as good as in the photos. The service was bad and the employees did not put any effort into it. The Pool area was dirty and you had to ask for everything to be done. I am sure the on-going Ramadan affect the employees but my recommendation is to close down the Hotel if they not are able to provide […] a service that you as a customer aspect in a 5 star Hotel (or any Hotel actually). Lisateave

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