Renaissance Chicago O'Hare Suites Hotel - Chicago

This is the most convenient hotel and large suite room. It is close to the Cumberland train...close to Dominicks for groceries ... and RELAXING with Awesome beds! There's a small frig and GREAT pool and Jacuzzi! !! Awesome accessibility for the handicapped as well!! We love staying there!!!

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Great service, nice rooms but the restaurant prices were outrageous however, overall a good experience.

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This hotel was just what we needed after a long nights drive from Minnesota. The beds were comfortable and the room was in great condition. Huge shower! The train is very close for easy access downtown and you can't hear it from inside the hotel. Would stay here again in a heartbeat!!!(:

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Great Hotel except that parking was expensive. Parking could be free at a hotel like that.

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Great Hotel will stay here again!

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Excellent service from the staff.

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This hotel was amazing! My children loved it and so did we. Staff was very friendly and helpful. We will be back again. Keep up the great work.

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I got a great rate through the hotels.com app so I went here. It was all looked very nice. The room looked great and the shower was cool. The bed was comfortable. The only issue I had was the room smelled like body odor kind of bad. Well, the breakfast was expensive but then, I think every hotel has that issue.

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Expensive parking, great staff, very helpful. The room was very large, the bathroom was lovely, great room. But there also was no surrounding stores in walking distance. The room service was very fast as well as good food, there is a Starbucks downstairs.

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The hotel room was huge and we had breakfast included and it was very good! Omelette bar waffles pancakes fresh fruit..and more. Paying $24 for parking is strange seeing that its not really a busy area like downtown and there isn't another option to park anywhere even close..but other than that it was a great getaway!

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It was very Nice. I will go again one day.

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Overall hotel was nice. Location was convient. Hotel was clean and nice. Staff was wonderful. Only problems we didn't like was that our sofa bed did not have sheets and that we had to pay to park at the hotel. We had a nice stay though and are likely to return again if we are in the area.

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It was a nice hotel, very clean & had a well designed waiting area in the lobby. The only thing that bothered us was the $25 parking fee. Based on location, I would think it should have its own parking lot, not a pay & park garage. Also, both bathroom doors did not lock so our kids would go in and out of the bathroom while occupied. Overall, the hotel […] was nice for the price we paid. Lisateave

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Overall, this is a very nice hotel. The room is clean and well maintained. We had some problem with the parking ticket but the service staff were nice and helped us figure it out. The only problem is that the couch is not very comfortable if you want to use it as a bed for sleep.

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No mini bar, drinks and room service overpriced...

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we ere very comfortable. staff was very good.

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My family's stay at this location was very comfortable. The breakfast is excellent, service was great, and the location was very convenient in relation to the Allstate Arena -- where we were attending an event for the weekend. Recommended.

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There was a light out in the bathroom, the toilet dispenser came apart, the water was very hard and the towels were very rough.

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A little expensive cause of parking for the 4 days I was there but all in all it was a great trip hotel was awesome definitely would be wanting to go back to that hotel again

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Having Fun with 4 Friends in 2 rooms

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Great hotel can't think of anything wrong with it except for parking. I would suggest trying to find parking on Delphia Ave. We did this and saved big bucks. There is a grocery store within walking distance which is nice. It is a bit of a drive to any of the Chicago attractions so if you're not driving this may not be the hotel for you. Way nicer than […] I expected for the price. Overall a great experience. Even had a mini fridge in our room! Lisateave

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The service from the front desk to room service is always impeccable at the Renaissance, but the room is lacking in cleanliness. The couch was dirty as was the carpeting. Even the two tables in the middle of the floor in front of the couch were not clean. Sad to see a once beautiful hotel already run down.

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Comfortable.

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Excellent location if you are not a big city driver or are not a driver.... Arriving @ O'hare Airport one can take hotel shuttle to hotel or it is only 2 "L" train stops to Cumberland Ave station...Arrive by Greyhound bus @ Cumberland Station..the elegant hotel sits next to the station....Comfortable quiet spacious suites...I will definitely return […] ... Lisateave

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All staff people were very friendly, courteous, and professional. We were in town to see a concert, so we had a light dinner of soup and rolls (the seafood bisque was very good, and the price was very reasonable - only about $20 with tip). The next morning we wanted just a light breakfast - an omelet, toast, and some fruit - all good but really high, […] about $38 with tip. $3 for a small half-bottle of Pepsi at the front desk was obviously way too much - the vending machine on our floor offered pretty large bottles of soda pop for $2, which was O.K., but I lost a quarter in the machine. Our king-size bed was really nice and firm, and the sheets were of a very nice texture. The seven pillows on the bed *seemed* nice, but they ended up just getting in the way because they were all plumped up and it was hard to punch one of them into a flatter shape to sleep on - I ended up with a bad crick in my neck. The TV was really difficult to use, and there were no instructions or a channel guide, so it's a good thing we could order out for a pizza when we got back from the concert. I give the pizza guy and the pizza itself the highest rating. Lisateave

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I stayed here on a layover in Chicago. It is extremely close to the airport and the shuttle runs 24/7 for the airport. The only negative is the size of the beds. The double beds in the room are tiny. There is barely any room for two people. Otherwise, the hotel is clean and modern.

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My experience at this hotel was below average, but this had more to do with the staff and general attitude of the hotel management, rather than the facility itself. However, I was greeted by a rude woman who when I asked to check in stared blankly back at me. Then, She says "Alright." and types something into her computer. This takes five minutes, and […] the room had already been reserved and paid for. Then she hands me a badge that had been sitting in front of her the entire time. I then asked if it was a smoking room, and she went on a condescending rant about the hotels no smoking policy and their "commitment to bettering the environment for it's customers." I acknowledged this and went up to my room. But not before spending $25 to park my car in the adjacent garage for one night. This is the only parking available at the hotel. My room was furnished nicely and had all the amenities. It was also very clean. Again, the list of things I liked is short. The wifi service offered by the hotel costs an absurd amount. There was a bottled water on the desk with a tag labeled "Thirsty? $4" Although I've grown up with well water most of my life and consider drinking water from the tap perfectly normal, the management was not satisfied to simply offer tap water. Also the bar was run by a lazy young woman, and again, I felt overcharged. In summary, I was treated more like a rube than a customer here, and was offered nothing more than the absolute bare-minimum without additional costs. Lisateave

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The king size bed was amazing.

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This is a great place to stay in Chicago - the station for the L is literally across the parking lot from the hotel so very convenient for getting around and to downtown easily. The rooms are spacious and comfortable. The downsides are parking and wifi. This has to be one of the few hotels that still charges for internet - $12.95/day! And parking in […] the garage is expensive: $24 for overnight. If you take advantage of both those features, it adds considerably to the cost of staying here. Lisateave

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Great hotel and friendly staff. Room was large. Barthroom was very nice and the extra sitting area was nice.

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This hotel was either very new or newly renovated. Everything was crisp, modern, clean, and worked! The hotel is 5-10 minutes from O'Hare, so very convenient for an overnight on way to/from airport. It is in a business park / neighborhood of apartments. I didn't see even a convenience store in walking distance on the drive to/from on the shuttle bus […] and couldn't tell if the Metro was within walking distance either. So no options for eating elsewhere or buying supplies, but the hotel had a very nice restaurant, food was excellent and reasonably priced (for the setting). There's also a Starbuck's in the lobby during some morning/pm for coffee and snacks. As a business traveler I enjoyed the suite design, with outer sitting room and very good desk area, fast internet wired or wireless (for a charge). Bed was comfortable. Bath was roomy with large stand-in shower. Lisateave

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Great hotel but I wish it were closer to downtown.

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Typical hotel. Nothing special. Cleanliness was a little disappointing (hair on the bathroom floor and gunk build up in the corners).

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I would stay again. It may not be downtown chicago, but it was very easy to get there! One train ride. The room was wonderful and my housekeeper was GREAT!!!!!. Front desk was very helpful. Metro is right across the street and 24hours. The gym was great! The pool was great!! Perfect for me and Starbucks in the building!!

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The hotel was beautiful inside and very comfortable. All the staff were very helpful and willing to do anything to make your stay enjoyable. Would definitely stay there again.

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Hotel facilities & room were 1st rate BUT extra $XX per night for parking should be disclosed or included in room rate.

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good food. comfortable. clean. great facilities. love the shower and bathroom.

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Renaissance Hotel surely made me feel relaxed and comfortable.

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The hotel served as a check in point for a national test. Served well.

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Trenendous room for the price! The room much better than expected, and we expected great!

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