ITC Grand Central, Mumbai - Mumbai

Quite comfortable, worth recommending. Only negative point was the a.c. Cooling at night which was quite unsatisfactory

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Very good rooms, fantastic food and very friendly staff. I have stayed at this hotel many times and enjoy my stay without fail. The only negative is their rigid/ inflexible online booking rules. In the latest incident, by mistake I booked a room for two adults(the default setting) and all that I wanted was to correct it to single adult. There was no […] way of doing this without incurring penalty of a one night cancellation charge! So I had to silently suffer the unnecessary expense of 2 adults room tariff. Lisateave

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Superb service, great gym with a view, excellent restaurants in hotel and private car with driver to see the sights of Mumbai.

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The whole experience was amazing. The hotel is located in an excellent position to enable easy access to South and North Mumbai. The hotel staff was extremely helpful; however I did find the reception could have been slightly more organized. My husband had emailed the hotel to request flowers and chocolates on arrival for me, which I did not find. So […] after a few queries and emails I received these 2 days later with the wrong message printed on the cake. Other than that the staff as a whole was very helpful and pleasant. The Chinese restaurant was great, possibly the best Chinese food I have tasted ever!!! That is saying something after coming from Hong Kong! So well done to the Chef. All in All the hotel was well presented, clean and well priced. I would definately go back to this hotel again and recmonned to any firends thinking of staying in Mumbai. Thank you to all the staff for making our stay there great. Lisateave

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Overall a very pleasant stay at the hotel. (A remark on the negative side concerns not the hotel itself, but its surrounding area: strolling around is very unpleasant, the nearest place worth visiting is about 4 kms away.)

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ok , i enjoyed my stay, services was excellent

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We got a really good rate here for the night of January 1st, so we took it and it was worth every penny. Very good breakfast buffet too.

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Stunning hotel room. Not the most impressive views unfortunately because of the location. Stayed in the Towers so had access to Point of View lounge, which is as impressive in the day as it is at night. Breakfast was very good with a lot of variety. Great stay, will return

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Fantastic...

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Stay was pretty good, being a member of this hotel, the hotel is dam strict with the check out procedures. Though, I made a 12 hour late check in the previous day.

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Quite a lengthy checkin procedure but that's thanks to Govt regulations. Brilliant hotel. Very comfortable, clean and wonderful food options. Excellent breakfast buffet and amazing dinner buffet choices...excellent quality. Adjoining room for our children. Good location for us as we needed to be near Tardeo. Would happily stay again.

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I stayed there for 3 nights after my wedding...The hotel is jus awsum!!!:)

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This is a wonderful hotel. Beautiful, perfectly clean, excellent staff ... I cannot fault this hotel in any way. I highly recommend people to stay here.

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We enjoyed our stay inside the hotel only and out side the location was not good

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The breakfast buffet is one of the best I've ever had, was very surprised. Clean rooms, not very modern but nice otherwise. We had a small check-in snafu (they didnt have the two twin beds that we requested, but later accommodated us) but great service overall

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Fantastic hotel. Took care of even very small things. Enjoyed our stay to the core and will be looking forward to stay at ITC hotels in future.

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The hotel was excellent. Excellent upkeep, personal friendly and really helpfull, spotless, totally recommend the place not a doubt.

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One of the best Hotel I have stayed at in recent times. Price, location, and quality was definitely there. Close enough to the activities of Mumbai. All the facilities and treatment centers were available. Pool, sauna, Massages etc.

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Room, cleanliness & gym very good. Staff good except check in (went twice both delays) & room service were 20-25mins is at least 40 and even 50m.+. One meal had been cooked straight away & was cold on delivery, the other one was hot. The cricket was on at this time but if they were honest about the times would not have used it. Irish baris cocktail […] bar painted dark green at £6 small bottle of beer get a taxi to Colaba around Regal Cinema. Lisateave

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We arrived at our hotel from Delhi. After a delay in processing our room check in, we discovered a fantastic hotel with all the amenities expected from one of Bombay's finest hotels. The staff were excellent in their attitude and proficiency. The room was very well kept and it was a relief to return to our excellent room after a day in Bombay's cha […] os. Lisateave

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The hotel has beautiful features and amenities but the level of service is definitely not the one of a 5*. They did not refill the shampoos/shower gels in the bathroom when cleaning the room and we had to call them twice to deliver them. Sent some clothes at the dry cleaning and the clothes turned out dirtier than before the washing. Also, prices of […] food are extremely high (even compared to other 5* properties in Mumbai). Lisateave

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I would suggest to stay in this hotel but the only problem i faced is the follow up. I had forgotten my shoes in the room after i checked out in the afternoon. I called them up in the evening for recovery of my shoes but neither they bother to call me up or reply to my loss. I am bit disappointed about the recovery they couldnt make in so less time […] . Lisateave

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Great hotel! The addition of privacy curtains would be the only change I would like to see.

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Excellent hotel, not too far from the centre of Mumbai and what you would expect from this hotel group

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excellent hotel, close to business and shopping location, value for money

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The hotel staff were very attentive, including the service staff at the restaurants. Felt like a VIP everywhere in the hotel.

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Step inside and you are treated to five star hotel and a high level of personal service.e The relative price is high for Mumbai. A slightly negative comments is that the staff may get overly close at times. They give you no space to breath, sometimes overwhelming the guest with questions on how the they like the food, how is the hotel. However, keep […] in mind the friendly Indian culture and their total commitment to please the guest. The hotel staff was 100% kind and friendly in every possible way. So, although I mention it, I also realize this is India hospitality. Very much enjoyed my 6 day stay at this lovely hotel. I conducted all my business inside and did not venture out. I would not recommend walking around outside of the hotel grounds in any Mumbai' hotels. Too many wild dogs roaming the streets and guests/tourists become an instant curiosity. Bottom line, this is a good business destination hotel, certainly not a tourist destination. It fit my purpose perfectly. Lisateave

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D hotel has one of d most comfortable beds.. shopping mall is just 5 min drive from d hotel......n d in house resturant is d place where u can find d best north indian cusine...

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ITC Grand Central is located in the heart of Mumbai, easily connected to most parts of mumbai. I stayed for 5 nights, I stayed on the 17th and the view was unreal. The staff were extremely warm and friendly. Food at Kebabs and Kurries was great and so was the breakfast.

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Great Hospitality

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Smell in hotel room Anything you eat or service you avail is 2 to 3 times expensive than any good holel Not at all worth Service is very poor

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great hotel.only grouse is that car that was sent to pick us up was too small for a family of 4 with 4 suitcases and hand luggage

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Very comfortable with a very accommodating staff.

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Good but no WiFi was a huge dissapointment. Hotels.com website states wifi is free, only upon arrival to hotel we realised that this was not the case. Being a 5star business hotel, providing free WiFi should be the norm as per all other Mumbai hotels of same standard.

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The welcoming smiles on the faces of the staff made you feel that you were coming back home and not a hotel. Excellent service.

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The Stay Experience at the ITC Grand Central , Mumbai had been pleasing as before . However I did notice that the Shower Faucet in room 1506 was not in good working order and so was the electronic Weighing Scale.. Possibly the batteries needed replacement.. The Check in and Check Out was effecient and so was the concierge services..

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Very good experience overall! Price is little on the high side for the size of the room. I like the service the best part of my stay at this hotel.

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A superb hotel. Very good location, facilities and service worthy of a 5 star rating. Good restaurants and breakfast. Throughly enjoyable stay and would highly recommend this hotel.

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They went right in and appeared to clean my room even though I had a do not disturb sign on the door. Reasons being, people's safety! people have died! there is a musty smell if they on't service in 2 hours!! What? Really?? And after all that they did not seem to care about people's privacy. Just said they would put a note on MY account next time to […] respect the privacy notice. Lisateave

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Bad service, lots of noise above our room & in the lobby (repairs and construction), and many promises with no results. I don't recommend this hotel. It is not the one near the airport.

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We stayed for one night, and was very happy with the stay. The morning buffet breakfast was also very nice. Exceptnial service. Will surly recommend it to others.

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Excellent food. Terrific location. This is an elegant hotel, but seems somewhat dated. There is currently some construction work being done around the hotel, which makes access a bit difficult.

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Better room, much better service, better bar, and my prices were nearly the same.

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Staff is courtious and attentive. They allowed us to have a extended check out time to accommodate our flight departure. Breakfast was amazing! So many varieties of cuisine. Room is quiet. Views from the roof top are not to be missed.

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