Isabella Hotel and Suites - Toronto

Room was small, but cosy with comfortable queen size bed, and remodelled bathroom. Bar was cosy with friendly staff.

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We had a good stay at Isabella, very helpful staff, close to subway.

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Amazing service! Very exceptional

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The staff was really nice though they had no parking for the site. This is a downer but the hotel was great!

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Rooms are small. Sheets are very stained. Needs a nice comforter instead of flimsy blanket.

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COMFORTABLE...PARKING CLOSE BY...ON THE SMALLER SIZE AND CLEAN..BED VERY COMFORTABLE BUT NEEDS LARGER PILLOWS OR MORE...REQUESTED A COUPLE MORE PILLOWS FROM HOUSE KEEPING BUT NEVER SAW THEM...TILED SHOWER STALL VERY NICE..

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The hotel personnel were very accommodating, we stayed there in the middle of a remodel, our reservations had problems and the desk personnel made accommodation arrangements for us

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On arrival I was told that there is no parking unless it is reserved, and there isn't even a driveway to pull up and drop off your luggage. We had to find a public garage and lug our bags back to the hotel. The elevator wasn't working, so we then had to lug our bags up the stairs. I was promised a deluxe suite (one of two in the hotel) with a fire place, […] large windows and a jetted tub. Instead I got a "suite" which doesn't seem to differ at all from the standard room - except that it cost more. When I called to complain I was told the deluxe suites were unavailable due to renovations. The bed was extremely uncomfortable, it was so old that it dipped in the middle and my husband kept rolling toward me. The included breakfast was awful, my croissant was stale, the OJ was watered and there was no water to drink. There also only ever seemed to be one staff member on duty in the hotel. If this had been a much cheaper stay I would have been more satisfied, but given the price and promises not met I was extremely disappointed, I will not be staying here again. Lisateave

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A quirky hotel that was being rennovated after our stay. Good subway connection and an interesting neighbourhood.

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I stayed for 4 days and was ok with it. If you're looking for modern (in regards to anything a typical hotel has now) then don't choose the Isabella. It's not falling apart, but it's not modern by any means. My room was comfortable. The hallways smelled of over cooked food constantly. The free breakfast they tout is cereal and odd, randomly chosen pieces […] of toasted bread. On the other hand, if you need to be downtown, on a budget then for the cost consider Isabella. But be ware, parking is off site and cost me $62 for the 4 nights (that's after me refusing to pay the parking attendant $100!). I was also charged $50 for wired Internet service within the room which I was unaware of until I got home and saw it was charged to my card. Wireless Internet is only available in the lobby.... Which isn't a place you really wanna hang out in... Just not 'cozy' It is what it is which is basically a place to sleep. Reminded me of a hostel except I had a private room and bathroom. Lisateave

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For the price I paid, the hotel was good, and the staff were courteous and helpful. Location close to a subway station was convenient. It would have been convenient for there to be a small desk close to the ethernet plug-in on which to put my laptop.

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Friendly and polite staff; comfortable stay. There's manual heat adjusting, clean room. The staff are very kind, helpful, patient and friendly. Excellent customer service. The comforter spread on the top of the bed is absolutely disgusting however, and there was a weird stain on the carpet. Aside from that, it was satisfying!!

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Room is cold and small. There is cable internet connection but no table to place the laptop.Fridge with nothing inside and bed cover sheet is old.Overall the hotel is neat and acceptable but receive no recommendation from me. Slightly overpriced.

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Exceeded my expectations. Happy to see a restaurant in the basement, staff very helpful. Only stayed one night. Room was small but perfectly adequate for our needs as I am not a demanding traveler. Location was very good and very acceptable. I'd stay again.

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it is too dirty and you can ont sleep on the bed room because the blanket is burned by siggarate ,also it has very bad smell in the room and elivator.Really i can not recommand any one togo to that hotel .I just waste my money in that trush

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Affordable, Clean, Quiet. My go to hotel when in T1oronto for shows/ events. Always the cheapest, and best quality for the rate

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It is a nice hotel, rooms a little small but other wise clean and staff helpful.

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My room was grubby. I won't say it was dirty in that I wasn't disgusted enough to leave but it hadn't been cleaned properly after the previous guests moved out (I found some of their rubbish in 2 different places) and wasn't cleaned throughout once in the time that I was there (over a week) despite the maid coming in a few times - she didn't even replace […] the empty toilet roll, I had to go to reception and ask for one. You could also tell that it wasn't being cleaned properly as mildew was starting to build up in some areas. On the upside I found it quiet, there was a fridge in the room which was really handy and there was a coffee maker (although there was no socket that it reached so I had to put it next to the tv which felt unsafe and the maid didn't replenish the coffee inserts). The room was small but had enough storage for me as a lone traveller. I also found it very hot so had the window open despite it being freezing outside. Breakfast was limited and basically an add on in reception. The desk staff were very friendly and helpful and its close enough to the metro to walk with my luggage. Not far from the main parts of the city like the Eaton Centre (walking distance). Its also opposite a reasonable food store - very handy. Lisateave

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Clean, quiet, comfortable, older, economy hotel in downtown Toronto.

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The room was barely big enough to put a queen sized bed in. This room was far, far too small; far, far too cramped; and far, far too expensive for what was received.

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Clean and quiet. Breakfast was decent. All in all,good value!

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Horrific is the only word that comes to mind. I stay regularly at Red Rood and so I'm not a hotel snob. However, I appreciate a mattress that is under 25 years old, an elevator that is free of crud and trash, an entry that has some semblance of a luggage or wheelchair ramp, rather than 2 board loosely laid on the steps, some legal way to check in and […] have a car...I had to park in a no parking zone and was offered no idea, as if this had never come up before. It was a perfect ending, the last night, as I was attempting to log on the internet (never happened during the last 18 hours I was there), a very distinguished couple came down the elevator, clearly upset and got no understand as they tried to cancel their stay. Not sure what happened, but I sure understood why they were at their wits end. Do not stay here. Lisateave

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The room was quite small, but I am ok with this. The sheets of the bed were clean, but the bed cover was a bit smelly. The worst thing about the room is that it had a broken window were the cold air was blowing into the room. People of the hotel had to be aware of this, as the curtain was set in a way trying to avoid the cold air to get into the room […] (which was definitely not possible). I should have complained about this, but I didn't because I was very tired on that night. I turned the heat on, but it didn't seem to work either. I had to sleep with my clothes on. Lisateave

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We were disapointed that there was no parking. The hotel info. wasn't too clear on the parking. The Continental breakfast left much to be desired.

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The Isabella was very good for my 2 night need. As a single, the small size of the room was not a problem (though my last time there was with a second person and the room was somewhat cramped). BUT, with one of the lowest room rates in or near downtown, I would certainly return to the Isabella. A simple cereal breakfast was adequate for me and included […] in the room rate. Lisateave

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For the price, the room was adequate, though the HVAC system didn't seem to work very well. Staff was friendly. Cleaning of the room was not terribly thorough. A good 20 minute walk to Yonge Street and the University, however.

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The Isabella is cheap for downtown Toronto but by Canadian standards the rooms are very small and the bathroom more what I would expect in a cheap hotel in France. It is in a very convenient place for getting around the town.

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Overall a good experience considering the very low price. I had a small room, very little space, sheets were OK and bathroom was clean. Would have liked to have a desk to work on. Complementary internet in rooms does require a cable (which is offered for free at the front desk). Hotel is a $16-$18 cab ride (tip included) from Union station, so some […] distance from the downtown core. Lisateave

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Only a double bed for 2 guests - we asked for a room with 2 beds and were told this would cost us =( The window in our room could not be opened - I hate it when that's the case... Free wi-fi in the lobby, but no computer present..

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I was not impressed, someone before me had written clean me in the grime on the window. The bar in the lobby was not functional as they did not have a liquor license. The wireless access was only available in the lobby, and breakfast was also in the lobby with only two round tables you either sat at the defunct bar on a stool or at low coffee tables […] in the lobby area. Breakfast was more basic man a mac donalds,cereals and toast or a sweet cake thing. The basement restaurant was basic food but good quality prices I paid more for dinner there than a high class hotel in Calgary,and the neighbourhood did not encourage evening wandering. As for the preview, it stated restaurants in the area, the only thing I saw were working mens cafes. Not advised for unaccompnied women in my view. Lisateave

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The hotel was surprisingly good...the bar downstairs was excellent with good food and good people and good beer. The room was pleasing especially with a little patio..the washroom was clean and well kept up. the carpet needs replacing. but overall clean and price was good for a downtown hotel...great location

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Great location (close to subway and Young St.) & bang for your dollar. Its a clean hotel all throughout.

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Sheets/pillow covers weren't cleaned or changed each night. Hotel is what you would expect for the price. If cleanliness and room size matter to you, look elsewhere.

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room was clean and quite confortable but small. The hotel was near a subway but in front of huge appartment buildings. About the hotel services, the breakfast was more than basic. Good hotel to spend a night but do not expect more.

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pretty safe

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first impression was not good with the elevator being so dirty with drips of dirt all over and enough finger prints to drive a detetive crazy. Then to go to my room and see so many dust bunny trails along the baseboards was a treat to say the least. Also there is no bottled water in the room and the macine in the lobby was empty and the resturant had […] no bottled water, so, 7UP was the alternative:( Lisateave

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This hotel was good. It's close to downtown/metro station/market. The breakfast was included in our package. The hotel is not so new and modern, it is old, but not so bad. It was quiet and we had everything that we needed. Yes, I could recommend this hotel to my friends.

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The hotel is close to downtown.

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we were having touble with our internet in the lobby.

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We were disappointed with the upkeep of the hotel: broken sofa beds; no extra beds available; bedroom very dark (just had 2 tiny night lamps available); safety deposit box not working; paid for 3 people but the room was only prepared for 2; we had to ask for an extra bedding; extra towel set, etc.

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Exceeded my expectations considering the low rate paid. The staff were very friendly and helpful, breakfast was lovely, and the place was quite clean. Yes, we were told to be cautious at night because of the location, but we had NO issues whatsoever, and Bloor street is just around the corner!

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This hotel is in a great location and doesn't charge you a bomb for it. The subway station is two blocks away, which makes it very convenient to get to & from the airport and also visit other places in Toronto accessible by subway. This hotel is about a kilometer from Yonge st., which seems to be the heart of downtown Toronto. Plenty of places to eat […] and see once you hit Yonge. The room was clean, housekeeping was prompt and service courteous. However, starting from the elevator, everything is small. If you are generously built, you will have a hard time getting into the elevator, let alone use the bathroom. The place can be a tight fit. I was here on a business trip and wanted an affordable place close to downtown and this one fit my bill since I used it only to get some sleep & get a shower in the morning. If you can deal with a slightly cramped bathroom and are looking for a place to sleep and shower, this affordable place is a great deal. Lisateave

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